reviews - Page 10

4.7 out of 5.0 based on 1247 reviews.

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Booked this company again at easter, no messing everything straight forward and quick customer service and everything is excellent would recommend to anyone and will definitely use again

From: Stephen Clarke
Submitted: 22nd April, 2015

Rating: (5 out of 5)

Used the service many times as has my family. Always helpful and prompt. Hassle free rental experiences, new rental cars and no rip off petrol pricing.

From: Karen Davis
Submitted: 20th April, 2015

Rating: (5 out of 5)

I have been using Malagacars for many years now and have always found them to be an excellent company. However on my visit last week I was told that the extra insurance would cost 14 euros a day up from about 6 euro a day last month. When I said I would not take it out, I was told I would have to pay a 1000 euro deposit. I use them about 6 times per year, so if this is how they treat their regular customers then it will be bad luck for everyone else. I tried to speak to the manager but he is never there

From: Andrew White
Submitted: 17th April, 2015

Rating: (5 out of 5)

Once again we have had excellent service from malagacar. We have been using them for 5 years now. Their pay on arrival policy is great and there are never any fuel problems. There is no pressure to take out extra insurance and we have always been treated with the upmost courtesy. All staff friendly and professional. Prices always very good would definitely recommend. Bonus this year was a brand new car!!!! Have already booked for June 15.

From: Sean Anthony Dempsey
Submitted: 16th April, 2015

Rating: (5 out of 5)

Having been quite a regular customer I am now very dismayed. Unfortunately I have to report once again a problem with the petrol price. I was charged €31.46 at the time of rental. The petrol guage was below the half tank again. When filling the tank from near empty to half full at a garage in Sabinillas I had only to pay €22 When 2 of your employees (one being a manager) I got the reply that the company was allowed to profiteer like this and also is normal practice. I don't believe this!! Also the rude way in which they spoke to me. I can reassure you I will be commenting on the blog. Another problem was shortly after renting the car my tyre burst on the side wall whilst moving. I can guarantee the tyre was not damaged by me. Not only was it inconvenience it could have been dangerous, I should see no reason why I have to pay for this. It is very strange why you treat people who have trusted you like this. I own an hotel in Scotland and guarantee I would not be on the top of trip advisor if I was running a business like this. It is very short sighted of you when tourists are your main business

From: Neil Ferguson
Submitted: 16th April, 2015

Rating: (1 out of 5)

We have used Malagacar many times, and have always received good service, a great car and good value for money. I wouldn't go anywhere else for my hire car in Malaga and can thoroughly recommend them.

From: John Farre
Submitted: 15th April, 2015

Rating: (5 out of 5)

Great great service with both pick up and when handing in the car. We had a flat battery along the way but Malagacar took care of this and after just 1 hour from calling them we were driving. Thanks.

From: Thomas Skov
Submitted: 14th April, 2015

Rating: (5 out of 5)

I have just returned from a holiday in Spain and hired a car from This was my sixth time to use this company and as always it was a flawless experience: great, courteous service; good price and very nice car. I will be back again and again and would recommend it to all my friends. Thank you

From: Dermot Halpin
Submitted: 13th April, 2015

Rating: (5 out of 5)

i am a regular customer of malagacar but i am disappointed that i am not getting a good service for my loyalty the last few times i have not received the type of car i have requested they say its a free upgrade which results in a higher fuel cost also you now insist on me paying for extra insurance when i have never brought a car back with any damage this may result in me looking elsewhere.

From: James Pickering
Submitted: 13th April, 2015

Rating: (2 out of 5)

Excellent car and excellent service. From the moment we met your rep outside custom clearance, to the driver from the airport to your office, to the guy who signed us in, gave us our car and the guy who took the car back from us. Two things I would suggest is that when waiting for your pickup bus, there should be a sign as to where the drivers pick us up and the drivers should have a device to show which number is next in the queue to be picked up.

From: Vimal Patel
Submitted: 9th April, 2015

Rating: (5 out of 5)

Thank you, I will come back to you next time we are in Malaga (has just bought an apartment in Nerja) I like your fast service and quick answers! Best Regards

From: Kennet Severinsson
Submitted: 8th April, 2015

Rating: (5 out of 5)

Over the last years we have always rented cars with Malagacar and always were very pleased. We will continue renting with Malagacar.

From: Franz Becker
Submitted: 6th April, 2015

Rating: (5 out of 5)

We returned our hire car on Friday the27th March.This is the first time I have cause to complain we where met by a lady shouting at us to move the car forward but where unable to as the car would not restart.We are unused to this sort of practice at Malagacar.The driver of your vechile which dropped us at the airport THREW our cases in the road and drove off.We have hired cars from you for at least 2 years and have never had this sort of behaviour before.Needless to say I was shocked and surprised at this as we have always enjoyed the service we received before.
I look forward to your comments.
Stewart Jupp

From: Stewart Jupp
Submitted: 1st April, 2015

Rating: (5 out of 5)

Again, for the second time this year, rented a car with And again, no problems, great car, no waiting at the desk for half an hour or more and returning is even easier. Just drive in the car, leave the keys in the contact and wait for the little bus to drive you to the airport, or if you fancy a ten minutes walk you can even walk to the airport!No problems, thanks again, karin

From: Karin Wouters
Submitted: 1st April, 2015

Rating: (5 out of 5)

I returned today from Malaga and I'm, like last time, very satisfied. It is impossible to make it easier and cheaper!! Until next time, thank you very much!!

From: Ursula Mutterlose
Submitted: 31st March, 2015

Rating: (5 out of 5)

Just returned a Toyota Auris yesterday and found this rental to be the same high standard as my previous experience with Malagacar. Lovely, efficient, professional Staff and good quality cars. If I were to mention a small problem it would be me not bothering to wait for the shuttle bus at the Airport because of the numbers of people waiting with baggage. Instead I take a 10 minute stroll to the pick up point and return to collect my family at the Airport. Returning car is a joy with friendly Staff driving the rental car back to departures and dropping us and baggage off. I have booked again for May.

From: David Conroy
Submitted: 31st March, 2015

Rating: (5 out of 5)

If you enjoy standing in an airport tunnel at Malaga Airport along with 50 to 100 other tourists, all waiting for various car rental minibus to arrive, then a rental from Malagacar is the one for you. The collection by MalagaCar is a shambles, the drivers make no attempt to load according to the length of time customers have been waiting. It is survival of the fittest or the most rude. This shambles is repeated on arrival at the MalagaCar small office where customers stand in line often snaking out the office door waiting for service. A single outside bench is available for others to sit and wait. The MalagaCar car return and transport to the airport is a repeat of the arrival shambles. This company is cheap and if you do not mind a very bad start and end to your holiday then they are the one for you. Oterwise at Malaga Airport, simply go downstairs to the Car Rental desks , pay a little more, walk to your car in the covered garage and drive away. You have been warned J McEntaggert

From: Mc|entegart
Submitted: 25th March, 2015

Rating: (1 out of 5)

Easy booking, outstanding price, nice quality cars, no problems regarding insurance. Very effective transfer from the airport, and pick-up of car. On return of the car you're transported to the airport in your rental car by Malagacar staff. Very efficient! We would have liked a "welcome Back" on delivery with information like "if you paid your deposit by credit card this will be returned to you within a week"... In our case the money were returned 5 days after delivery and on our account 6 days after delivery. A little info should reduce the amount of emails with questions on when do we get our deposit back? Would highly recommend Malagacar!

From: Siren Moen
Submitted: 25th March, 2015

Rating: (4 out of 5)

best rental price u can get.
fast check in.
fast check out.
deposit refunded on time.

From: Sorin Baceanu
Submitted: 24th March, 2015

Rating: (5 out of 5)

Great car rental company. The staff were professional and easy to deal with. We were pickup, signed in, and on our way within 20 mins. of arrival at the airport. They returned us to the airport even quicker on our departure. Our vehicle broke down in the 3rd week an hour and half outside of Malaga and within 25 min of notifying we were in a taxi (they called) and a new vehicle was waiting for us back in Malaga. They waved to 2000km car exchange as we were travelling in Portugal. The price was exactly what we were quoted when we booked months earlier. Our refund that they required was returned to our credit card the following day.
See you next year.

From: Jim Green
Submitted: 23rd March, 2015

Rating: (5 out of 5)

Vuokrasin auton, opel corsa, 26,1-10,2,2015. Autoon olin ihan tyytyväinen koko ajan. mutta kun olin palannut kotiin,tuli ilmoitus että olen saanut sakon, missä oli toyotan kuva ja pieni ero rekisteri kirjaimissa. Jouduin lähettämään monta viestiä, kunnes vihdoin virhe korjattiin ja raha palautettiin minulle. Eli pitäisi olla tarkempi ja vähemmän kiirettä siellä malaga carissa. Lähettäjä: reino jokila. Suomi

From: Reino Jokila
Submitted: 21st March, 2015

Rating: (3 out of 5)

Finished another car hire free of any problems last Wednesday. This time I even got the car that I wanted (Scenic). One thing though: You need to do something about the shuttle service. When the employee in the airport gives you a number for the queue, the bus driver should ask for the number. Now you have people fighting to get on. How long will it take before you send the deposit back to me?

From: Svein
Submitted: 21st March, 2015

Rating: (5 out of 5)

My wife and I have just returned from 6 weeks in Spain and were very pleased with the car and the service. My one reservation (sorry for the pun) was that the airport pick-up could have been a bit smoother. It was partly our nervousness of not having been there before, and partly the very casual manner of the Malagacar employee in the terminal. The employee was not easy to find in the terminal, or it was not easily apparent that he was a Malagacar employee; and his directions to where to find the transportation were very casual.
Once we were picked up everything went extremely smoothly.
The Office staff were courteous and professional and the check in was smooth and efficient and we were soon on our way. All questions about early morning drop off were covered. Actually you would have to be VERY early not to find the office open.
The car, a Renault Megane had a few blemishes but was otherwise in good shape. It went well for six weeks without a hitch. We were extremely pleased with it. We normally hire a smaller car but the extra room was nice and the extra power was appreciated on some of the very steep hills to be found when exploring the small mountain towns of Andalusia.
Drop off was faultless. We were in and out in minutes.
I would certainly use Malagacar again.

From: Alwyn Charles
Submitted: 4th March, 2015

Rating: (5 out of 5)

My partner and I have used approximately six times in the past three years. Finding the staff and service without fault. A first in car rental experience.

A reliable pickup at the airport and drop off for our return flights.

The staff are friendly, professional and always provide an excellent service.

We've never had a problem with the vehicles provided, no hidden 'small print' and no problems with returning the car speedily. No hidden 'extras', or additional exorbitant fuel charges, just the half tank provided, then return the car with an empty tank.

Our next hire - 13 - 30 April . . . - the first car rental company that I would and have recommended.

Thank you

From: David Houghton
Submitted: 2nd March, 2015

Rating: (5 out of 5)

We hired a car for 10 days period this month (February -15) from Malagacar and we are pleased to do so next time also. We`ve hired cars many times in Spain from other companies and seldom been so satisfied as this time. Once or twice have been all right experiences, but too often been something suddenly occurring unexpected frustrating and bothering disturbance from the side of the car hiring company...about the service and usually about the cost of the car... like sudden unknown costs, or company starting demanding deposits of no reason, bigger costs than expected etc. With Malagacar no such things, fair pricing as promised with reasonable costs and we took full insurance. We both thought that the price of the insurance was good and very acceptable, your fuel policy fair and we drove during the holiday with very relaxed feelings ... Nice! From your part smooth nice work and quality service. Prices as promised in your website. Very professional acting and we do appreciate that. Thank you very much and we`ll be seeing you again.

From: Risto And Kirsi Kauko
Submitted: 24th February, 2015

Rating: (5 out of 5)

still a bun fight when trying to catch the Malagacars bus from the airport please sort out this unpleasant start to a holiday, there needs to be more pick up cars.
I paid extra for 3/4 tank of petrol,no choice given as someone had overfilled at an expensive price as soon as I drove out of the rental venue the dial went down to 1/2 tank, I told the agent on return but he was not interested and said this car has that problem, not good for your business as this car had to fuelled more so than any other car I have hired from you.
I have hired on many occasions before and am very disappointed at the lack of interest to the car problem. I guess other customers are still having the same problem with this car,
I ask that you have the good customer service response to this problem

From: Wendy Nicholson
Submitted: 20th February, 2015

Rating: (3 out of 5)

My family have used malagacars numerous times. Very happy with cars hired. Collection and drop off is very easy. Definitely recommend.

From: Stuart Archer
Submitted: 19th February, 2015

Rating: (5 out of 5)

A quick and easy high quality service. I have used at least 20 times since 2005 and have been impressed by both the quality of the cars and the efficiency of the front desk reception. Well done!

From: David Fletcher
Submitted: 15th February, 2015

Rating: (5 out of 5)

Well, when we hired the car there was a sign that said "no fuel rip offs" but when I returned the car with even more fuel in the tank, I didn't get my 33€ Fuel back , which was on the initial bill that I had to pay in advance.
well, in my opinionTHIS IS A RIP OFF!
When I complained I was brutally treated and the man said " read the contract". There was not such thing in the contract I got from them.
The car was okay.

From: Marc Van Woersem
Submitted: 15th February, 2015

Rating: (2 out of 5)

I have been hiring cars with Malgacars for 10 years and never experienced any problems most efficient service

From: Pat Nugent
Submitted: 12th February, 2015

Rating: (5 out of 5)

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