How did we do in 2013? Keep in touch with your reviews and feedback

Happy New Year!
Another year is drawing to a close, bringing with it a great opportunity to reflect and look back over the last twelve months. We’ve been going over some of your feedback from the last year, and thought we’d share some of your reviews and remind you how to keep in touch with us.

Here at we actively encourage our customers to review our services and tell us about their experience with us. Whether it be bad or good, all feedback is gratefully received, so we can either grow and learn from our mistakes… or give ourselves a nice pat on the back!

2013 has been another busy year for us here at, and judging by your reviews, overall, we think we’ve done pretty well! Some of the comments we’ve received directly onto our website tell us that we’re ‘highly recommended’, ‘extremely professional’, ‘great value for money’ and even go so far as to tell us we’re ‘unbeatable!’ It’s always great to receive positive feedback – we’re currently rating at 4.7 out of 5 stars for our service – so there’s still a little room for improvement… You can leave your own feedback or browse the testimonials on the contact us page of our website.

You can also find a number of reviews on independent sites such as Review Centre and Trust Pilot. A number of our clients take to these boards to sing our praises, or in rare cases, voice their concerns about the service they’ve received. Obviously, we do our best to address any issues as and when they occur, so we encourage customers to contact us immediately if they have any problems or complaints they’d like to raise. As you can see, we do monitor these channels and reply to many of the customers who take the time to hit the review boards with their feedback. It’s just another way we can keep in touch, and try to ensure your experience is a good one.

If you’d like to, you can also drop us a line through various social media outlets. We’re active on Facebook, Twitter and Instagram, so if tweeting and following is your thing, then please get in touch with us there. We often run exclusive discounts and promotions through our social networks, and keep customers up to date with any news and events relevant to the Malaga area.

We like to think we’ve learned and improved from any negative comments and criticism you’ve sent us, but we’re also really proud of the positive feedback we’ve received this year, so keep it coming!

So from all of the team, we’d like to take this opportunity to wish all of our customers a very Merry Christmas, and best wishes for the New Year. See you soon!

13 Responses to How did we do in 2013? Keep in touch with your reviews and feedback

  1. mike pilkington says:

    hi. thank you for looking after us during our last holiday. the car, and service were perfect. I will be recommending you to all of my rental clients in the future.

  2. david says:


  3. david says:


  4. Roger Simpson says:

    You get what is says on the tin, a good efficient service a clean car, and there are no catches.

    Well done

  5. Myrtill Sasdy (246047) says:

    As we plan our 2014 trip it’s a good time to say how pleased we were again in 2013 with ‘’ – specially with your personal service by giving us the same model of my SEAT car I’m driving in England. No surprise we’re returning year after year to you for our car – the only surprise was that for the first time there was a charge for the additional driver…We hope there’ll be only good surprises waiting for us when booking in this year!

    • Hi Myrtill,

      Thanks a lot for your comment. Unfortunately we had to change some of our conditions to keep our competitive prices. But if you check our rates now, you will notice they are cheaper than the last year, so actually it will be as cheap as previous years. You can check here our latest terms and conditions:

      Please do not forget to log-in using your email and password to get an extra discount. In addition, you can use the HELLOFAN promo code.

      Best regards,

  6. jan van der blom says:

    uitstekend verhuur bedrijf kan bijna niet beter prima auto’s
    Alleen verbeterpunt tankinhoud die niet klopt betaal halve tank zit er langena niet in
    Is structueel en niet incidenteel van meerdere gehoord dus verbeterpunt hoop volgende keer beter

    • Beste Jan,

      Heel erg bedankt voor uw commentaar.
      We zijn erg blij met uw ervaring met ons, en gaan dit zeker bekijken!
      Dergelijke opmerkingen helpen ons zeer zeker!

      Gelukkig Nieuwjaar!

  7. Julie davey says:

    Very good customer service good cars no fuel rip off in all excellent been using malagacar car for several years would not use any body else

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