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Malaga car hire office Address:
Avenida García Morato, 34
(Pol. Ind. Aeropuerto de Málaga)
29004 - Málaga, Spain.

Phone:
+34 952 17 60 30.

24 hours Phone + WhatsApp:
+34 600 523 523.

UK Phone:
0871 2844700.

Email:
info@malagacar.com

Agencies:
agency@malagacar.com.

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MalagaCar.com reviews

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Some costumers have written back with appreciative comments about our car hire Malaga airport services. You can find below a selection of the latest testimonials and reviews received:

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4.7 out of 5.0 based on 1230 reviews.


Next 30 Reviews »
We had heard that car hire at Malaga airport can be a complete nightmare, so we carefully checked onine reviews and went with Malagacar.com as they had a better score than most. We paid extra for full service because they offered "Priority check-in with express pick-up & return service" as quoted on their website and we wanted to avoid any problems on arrival. I have no idea what we were paying for. When we arrived we were waived down the road to pick up a van that took ages to arrive, and when it did everyone waiting just ran at the driver trying to get on the vehicle. There were arguments among customers because there was no queues and people were just jumping in. There seemed to only be one van taking passengers to the depot and the driver spoke no english so could provide no reassurance. AFter waiting for 30 mins we ended up paying out 20 euros to take a taxi 3 mins down the road because we had no faith at all in the service and had no idea when we would finally fight out way on to a van. When we arrived at the office, the priority queue (desk no.3) had longer queues than the standard service desk. In summary, we paid extra to guarantee no hassle at the airport, and it was a complete nightmare. Not what you want when you arrive with two very tired children to start your holiday. Why they don't have somebody managing things and organising people on and off the taxi service from the airport to the depot i have no idea.

From: Henrietta Corcoran
Submitted: 22nd August, 2016

Rating: (2 out of 5)


Worst experience i have ever had, To begin with the pros because they are not alot Good price but not compared to quality Frequent shuttle service from/to airport Fast check out process yet not professional No credit card required on booking The cons They began with the lond waiting time at the office since there were only two employees serving a bunch of customers Although we have booked the full package which had a seperate window at the office The recieving process is lengthy, the employeee was extremely rude and acted as if we are waisting her time She asked for our credit card even though after saying that we want to pay cash and although we have booked the full package which entails that no excess must be reserved on the credit card. She did not clarify why does she need the credit card for even after asking her 3 times; the answer was I just need it. Another thing is that when we asked for the mifi and the gps that we booked she said let me see if mifi is available !!! Let me see, then why do people reserve it prior in time ?? Thanks god she had this mifi ofcourse uncharged and she even gave it to us without the usb adapter that we have to put in the car because the card didn't have any built in usb adapter. As we have booked a renault clio w had a fiat which was no problem because its in the same group but the problem is that when they claim that all their cars are 2015 she gave us a car that is a 2012 which was really the oldest of all cars in the parking area and when i asked for this right she said I can't do anything for u all other cars are booked. I even asked her if I can upgrade to another car group and get a better car, she had the same response. And not to miss that the car had a big stain on the back seet. Ps: They don't refund fuel that is extra than half but this one was our fault

From: Nariman Eissa
Submitted: 21st August, 2016

Rating: (2 out of 5)


Our experience with Malaga car hire got off to a good start however unfortunately we had some issues with our accommodation and needed to return home early. We brought the car back only 2 days into our 6 day rental and upon drop off were told by the member of staff checking the car back in that we would receive 3 days rent back by refund. After numerous emails to this company with no reply we still have not received our refund which was promised. Be aware when returning a vehicle back early as what is promised for all intents and purpose isn't carried out.

From: Mr Adams
Submitted: 19th August, 2016

Rating: (1 out of 5)


There are terrible stories about car hire companies but we have hired from Malagacars.com numerous times and never had one single problem and have 4 more bookings in to 2017 so are glad to give a 5 star rating

From: Robin John Grant
Submitted: 17th August, 2016

Rating: (5 out of 5)


Really bad service arrived at malagacar.com offices mixed my car booking up with my parents nobody explained how the car worked etc etc Stayed in Mijas area, car that was given to me was not fit for purpose clutch absolutely gone car kept stalling going up hills really dangerous,car got so bad decided to leave it parked at the villa. When I returned the car and complained I was told that the manager was at home in bed and that it wasn't his problem(typical Spanish medieval attitude towards customer service) Left with a very sour experience, one car hire company to avoid!!!!!!

From: Paul Sibley
Submitted: 16th August, 2016

Rating: (5 out of 5)


Good and fast service, friendly and a very reasonable price. Booking via the website wasn't very easy, had to do it 3 times before it succeeded, but that's not really a problem, especially when you get an fine car, and you don't have to wait. I strongly recommend this company!! Jan Netherlands

From: Jan Biesma
Submitted: 15th August, 2016

Rating: (5 out of 5)


Excellent company. Terrific value. Friendly helpful staff

From: James Long
Submitted: 10th August, 2016

Rating: (5 out of 5)


Malagacar.com are a fantastic company. It was my first time hiring a car abroad and was a little apprehensive but they were very welcoming, friendly and helpful not to mention a great price. Malagacar.com were recommended to me and they certainly lived up to that. I would recommend them to anyone and would definitely use them again on my next visit. Thank you Malagacar.com.

From: Martyn Dainty
Submitted: 6th August, 2016

Rating: (5 out of 5)


I have used 95% of all the car hire companies in Spain.I can honestly say that this company are easily the best. Such a shame they are just based in Malaga. Ian

From: Ian Black
Submitted: 3rd August, 2016

Rating: (5 out of 5)


I and other family members have used this car company on several occassions and have found this a pretty smooth process. You definitely dont get the impression that they are out to rob you. At times it maybe busy so you may have to wait a little, but staff are friendly cars are good quality. The only down side is having to wait on the bus which can be quite busy as the office is not at the terminal. However, I would gladly hire from this company again, in fact I am in the process of doing so. You here so many horror stories about other companies it's good to know that these aren't one of those and are reasonably priced which is a huge bonus. Thanks

From: Lorraine Magee
Submitted: 3rd August, 2016

Rating: (5 out of 5)


First time hiring a car in the Costa del Sol and only my second visit to the area. I had no prior knowledge of companies,however I made my booking with Malagacar as they offered an all in price, what you see is what you pay and a like for like fuel policy. This is in stark contrast to the majority of companies who just look to rob the people visiting for as much as they can get away with. Upon arrival a representative was waiting who told us the way to our shuttle pick up. Being taken away offsite is a bit concerning, but in actual fact it is just a three minute ride, practically across the road. Served promptly by a friendly lady as soon as I stepped into the office. A slight problem with her computer, but we were quickly sorted out and given keys to a very smart, tidy,new Skoda Fabia. I had booked a Toyota Aygo, so this was an upgrade! The car itself was great for it's purpose even on uphill motorway it kept it's pace. I'd actually recommend the Fabia. We saw the coast between Almuñecar and Estepona whilst staying in Nerja and it only cost €40 in fuel. The service at drop off was just as friendly and efficient as when picking it up. Quickly boarding the bus at at the terminal just ten minutes later. Five stars, and highly recommended. Don't be taken in by cheap deals on travel comparison sites. They are never what they seem.

From: R Mussett
Submitted: 3rd August, 2016

Rating: (5 out of 5)


The fact that I have hired cars on five occasions from them this year is surely evidence of the high service levels at malagacar.com. We now qualify for a loyalty discount which demonstrates excellent customer loyalty. No complaints and would recommend. A suggestion for the future maybe to issue a loyalty card allowing priority collection.

From: Andy Ingleston
Submitted: 1st August, 2016

Rating: (5 out of 5)


Never again. Arrogant staff. Be careful of your belongings. A few dishonest members of staff. Let's see if they post this. If not it will be posted elsewhere.

From: Karl Brooks
Submitted: 29th July, 2016

Rating: (1 out of 5)


Very Friendly staff and helpful will use their service again, as we visit Spain a lot.

From: Graham Sherwood
Submitted: 29th July, 2016

Rating: (5 out of 5)


excellent service, from start to finish was upgraded to a lovley bmw, it was our first time to drive in spain so we were a little nervous not knowing where we were going, the rep was so kind she spent ages with us inputting the address of our accommodation into the gps (as we didnt know how to use it) this was such a help.

From: Audrey Bolger
Submitted: 26th July, 2016

Rating: (5 out of 5)


First time of using Malagacar, have used some of the opposition in the past. Check in was easy and quick, however could not find the car initially. Corsa was well used 40,000+ on the clock, and lacked power up in the campo hills area. Overall a reasonable experience for price against quality. Probably would use this company again based on other reviews. Maybe I was just unfortunate.

From: Barry
Submitted: 26th July, 2016

Rating: (4 out of 5)


I can't recommend Malaga cars enough and it's by far the best car hire company in Malaga, we used them in early July and was given a complimentary upgrade on the car and baby car seat. We will definitely be using again in 2017.

From: Scott Stevens
Submitted: 25th July, 2016

Rating: (5 out of 5)


Excellent, efficient service, car was exactly what was specified brand new with sat nav. Even dropped us off at terminal in the car so we didn't have to unload luggage for courtesy bus. Advice, just exit terminal when you arrive as if you are leaving airport, a rep will be there at arrivals and direct you to right and down tunnel under terminal for courtesy bus to their depot. Won't hesitate to use again based on recent experience. Buenos! Gracias

From: Kieran
Submitted: 25th July, 2016

Rating: (5 out of 5)


Once again another great experience using Malagacar for two weeks this month. Have always used them for car hire in Malaga. Great cars service & value. Thank you.

From: Michael Brennan
Submitted: 25th July, 2016

Rating: (5 out of 5)


used malagacar.com 8 times now and in my opinion the "BEST BY FAR" car hire in Malaga charged for half a tank of fuel,and they dont rip you off like other companies just booked with them again now

From: Michael Owen
Submitted: 19th July, 2016

Rating: (5 out of 5)


Great car hire company, always helpful. Fab rates and nice guys/girls in reception :) rates are such good value, cars nice and clean and occasionally I get an upgrade...yay :) I generally find if you are nice to people they are nice back to you....just a thought. My brother recommended you a few years ago and I have used you ever since would not go anywhere else. Muchas gracias, see you in Sept.

From: Jilly Alexander
Submitted: 19th July, 2016

Rating: (5 out of 5)


After doing a lot of research on car hire and hearing horror stories from people who had used non 'big brand' companies we were thrilled to bits with Malaga Car. The booking process was easy, and communication swift when we had questions. The shuttle bus collection, no queue at collection and friendly staff was brilliant. Very happy with the car and the drop off service was so smooth. There is nothing we could complain about, we have already recommended to friends heading out to Malaga later this year and we will 100% use Malaga Cars again.

From: Laura Ferguson
Submitted: 16th July, 2016

Rating: (5 out of 5)


Fantastic service last year, we hired Renault Megane the car was immaculate. Full pack taken out and completely hassle free. We paid by debit card and no excess held back. Just booked again for this years car hire. Hope the service is just as fantastic.

From: Chris Long
Submitted: 15th July, 2016

Rating: (5 out of 5)


Excellent service. Used the full insurance package on a Corsa. Collection was a breeze and totally hassle free. When dropping the car off, we were fully expecting to use the free shuttle bus to the airport, however the polite member of staff noticed we had our 3 year old nephew with us. As a result, no waiting for the free shuttle bus, we were driven straight to the departure terminal. Excellent service. Highly recommended. Thanks Malagacar.

From: Tristan Nicholls
Submitted: 8th July, 2016

Rating: (5 out of 5)


Always a pleasure dealing with malagarcar.com. Leasing from you tomorrow in fact, fingers crossed for the same great service, good clean vehicle etc.

From: Andy Dickson
Submitted: 5th July, 2016

Rating: (5 out of 5)


All was well and clearly, but when you pay by credit card the Deposit of 1000 euros is not released by the company, and only after 31 days.Get ready for this term

From: Vadim
Submitted: 5th July, 2016

Rating: (4 out of 5)


The fourth time we hired a car with Malagacar. And again everything went smoothly. Except for the fact that I could not find the man at the arrivals to hand me a ticket for the shuttle. Got a brand-new car. Will certainly choose your company again next time.!!

From: Martin Van De Kooij
Submitted: 3rd July, 2016

Rating: (5 out of 5)


After several recommendations decided to try Malaga we were apprehensive about having to be picked up by bus as we have always had delivery to the arrivals. The price was amazing saving and the pick up procedure painless and should be easier next time now my details are logged. New customer for 12 weeks per year Graham

From: Graham Stacey
Submitted: 3rd July, 2016

Rating: (5 out of 5)


Even if I Will use Malagacar again I will still lay out the goods and the bads in their service : Good ones : Very nice car, quick service overall, , clean , had free gps, brand new vehicle and we all know that value for money is as goods as it gets . Bad ones: Transfer from airport to office - poor . The guys there drive the cars like they are transporting potatoes and they throw the luggage like in the airport, no care whatsoever for the customer . At the office even if there is a desk for VIP they don't always ask or check and take customers as they come. My guy was a little "special" , he requested like all documents he could have requested and after that he told me he cannot give me a car. After checking with his supervisor he said " I will see what I can do" Did I mention I bought the VIP package ? People on my left and right with normal rates where leaving with their cars. When he asked for my credit card I gave him my debit card and showed him the reply of his company customer care who informed me in writing that I can rent with debit card if I get Full Pack. He simply replied with " that is customer service, they know nothing , I have a boss here" and I asked him to go talk again with his boss. When he asked him in Spanish , which I perfectly understand, the manager instantly replied with "of course he can" ergo my opinion that he was "special". After that he just handed me the paper and the key, tooled me back in the garage and asked me if I saw the car while he was pressing the remote , and that's that. When I returned it everything went smooth , they did not check it, just made me move on the right side so their guy Drive me to airport. Big advantage of Full pack. All things considered, I will use them again and hope I will encounter a better trained employee with more interest into satisfying customers.

From: Valentin
Submitted: 1st July, 2016

Rating: (4 out of 5)


We rented a car in late May-early June for two weeks. The car was almost new (Renault Megane), transfer from and to the airport was fast and convenient, service was super fast, price was very reasonable, I am fully satisfied! Highly recommended!

From: Tamas K
Submitted: 29th June, 2016

Rating: (5 out of 5)


Next 30 Reviews »


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