MalagaCar.com Bewertungen - Page 168

Hired a car from malagacar 12 times in the last 7 years, on returning home to the uk malagacar have took £66.72 extra from my bank account. , no reason given , no reciept given ? Can they just take money out of ŷour account without your knowledge ? I am very very disapointed , is this legal what they have done ??? I have sent numerous e mails and messages asking for an explanation without reply? Not happy at all , i always recommend malagacar to all my friends , now i am not so sure at all ? Please please explain why ? I am very very annoyed ???

Wir hatten eine ausgezeichnete Erfahrung mit malagacar.com und empfehlen sie sehr. Sie waren höflich, hilfsbereit, sprachen ausgezeichnetes Englisch und stellten uns ein sauberes, zuverlässiges und preisgünstiges Mietfahrzeug für unseren Aufenthalt zur Verfügung. Wir freuen uns darauf, 2019 wieder bei malagacar.com zu buchen!
Danke!
Kitchener, Ontario, Kanada

Hi there, I was really looking forward to renting a car from Malagacar after reading lots of positive reviews but after going back and forth with one of your representatives on the Whatsapp messaging service - who simple refused to answer a valid questions I had about roadside assistance, I am now looking at taking my business elsewhere. I asked a simple question regarding taking out the basic package without roadside assistance. My question was: What happens if there is a mechanical or electrical fault with the car and the car breaks down? Their response: if you need road assistance, and you have book basic rate, any assistance needed is paid by the customer. Not exactly what I asked! I asked the question again and got the same response. Surely the person hiring the car can not be charged a fee (for example 75 Euros to tow the car up to 25km) if it is a Mechanical or Electrical fault. Surely it is Malagacar's responsibility to provide a car fit for purpose and if the car breaks down due to no fault of the person who has rented it, then surely there should be no cost to the client. I asked for a copy of your Terms & Conditions which I was provided with but it does not state anywhere in them anything about mechanical or electrical failure. The representative then replied with the following: about your question, if the car need to be replaced, the client have to come at our office for the replacement car. My response to this was: So what would happen to the broken down car if it was not drivable - would you recover it at zero cost to the rental client if it was a mechanical or electrical fault? Malagacar representatives response was: assistance only is cover by malagacar if you book comfort or full pack rate. This sounds to me like you are scaring people to take out roadside assistance. According to most car hire agreements it is a car hire company's legal responsibility to provide a car fit for purpose - one that works. Should the car break down due to a mechanical fault or electrical fault and it is no fault of the person who rented the car, then it is the car hire company's (malagacar.com) responsibility to supply the client with another car (as your representative stated above in one of their responses). But this does not make anything clear! What I can gather from the responses I received are as follows: If I were to hire a car from malagacar without roadside assistance and the car broke down 25km away from your offices or anywhere else for that matter - due to no fault of my own. I would have to make my own way back to your office/headquarters (possibly by taxi) to get a replacement car. Could I therefore leave the broken down car wherever it broke down and malagacar would go collect it - is this right? I am very interested in you response to this as I believe this is a very important matter to which many people renting cars from Malagacar would like to know. It would also be nice to be able to see a copy of the 'Rental Agreement Contract' on the website. Kindest Regards Terry.

Es war sehr schlecht, sie sind nicht freundlich, sie haben mir alle zusätzlichen Kosten berechnet, zuerst dachte ich, ich könnte ein Auto billig mieten, aber am Ende stellte sich heraus, dass es ein Trick war

Antwort von malagacar.com 
Sehr geehrter Kunde
Das Auto wurde gestern in schrecklichem Reinigungszustand und ohne Kraftstoff zurückgegeben, so dass Ihnen dafür eine Gebühr berechnet wurde. Dies haben wir Ihnen gerade am Telefon und gestern bei der Rückgabe des Autos erklärt.

Ich bin gerade aus Malaga zurückgekehrt und habe Malaga Car Hire zum fünfzehnten Mal benutzt.
Wie immer bieten sie einen ausgezeichneten Service. Die Autos sind gut, das Personal ist immer höflich und hilfsbereit.
Es ist immer eine Freude, mit dieser Firma Geschäfte zu machen.

Ich habe kürzlich meine vierte Vermietung bei MalagaCar.com abgeschlossen und wie immer war der Service ausgezeichnet. Unser Auto hatte eine Markierung an der Vorderseite von einem früheren Mieter, und dies wurde korrekt in der Dokumentation abgedeckt und verursachte keine Probleme. Der Minibusservice zum Depot dauert etwa 2 Minuten und wir wurden sofort bedient, als wir ankamen - wahrscheinlich 10 Minuten von unserer Ankunft am Ort bis zur Fahrt auf der Straße.
Die Rückgabe des Autos / die Rückkehr mit dem Minibus zum Flughafen verlief ebenfalls reibungslos.
Gute Autos, vernünftige Preise und guter Service von einem freundlichen Team.
Ich werde sie wieder benutzen.
Steve Juni 2018

Wir haben diesen Sommer zum ersten Mal Malagacar benutzt und waren angenehm überrascht von der Geschwindigkeit und der Leichtigkeit des Service. Das gelieferte Auto war wie gebucht und in "gutem Zustand".

Informationen am Flughafen, Shuttlebus zum Abholort, Verwaltung (Abholung und Lieferung) ... alles verlief reibungslos. Ich werde das Unternehmen wieder nutzen, wenn ich in dieser Gegend ein Auto brauche.

What a nightmare never again. My partner and myself had to wait in a long queue for at least 10 minutes in the heat for the mini bus to pick us up from the airport. Once we got to your office. My partner along with many many other people had to queue up outside for at least 45 minutes in the heat before they even reached the door. I am disabled and had to stand with parents with young children and elderly outside with the luggage whilst my partner had to wait in line. This was not how we envisaged spending the start of our holiday. I'm sure for a reputable company you could and should be able to handle being busy.

Eerste keer gebruik van Malagacar.com. Auto was zoals geboekt. Vriendelijk, efficiënt personeel. Gemakkelijke terugkeer. Zal het zeker weer gebruiken.

im sorry, but the first few times booked with you went really smoothley, but the last time we booked we had an issue with a mini bus we had, the petrol gauge didnt work so we could never know how much was in there, but had no help from you, which we accpted without any arguements and just put it down to a one off. in my last booking though for the 2nd of august this year, i have the booking confirmation email, but am now being told that i have no booking and to rebook, but the cost is nearly a £1000 more. i do have the booking number and confirmation email, that was sent to my email address, but malagacar says it has no booking under my email (and its not showing on my account online) its getting very stressfull