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4.6 von 5.0 gebaseerd op 2288 beoordelingen.

Having been disappointed with the standard of service on collection and the quality of the car provided do you have any intention of replying to the emailed comments I made in relation to my booking reference 1303333. The car was nowhere near full on collecting and dropped by an eight within 9km of leaving the garage. I returned the vehicle full as per my VIP contract. The in shop service was not VIP with other people just randomly pushing in to get served. I am planning at least 3 visits next year and would like your feedback regarding the problem’s experienced on my last visit.

malagacar.com answer:

Dear Carl,
 
Thanks for contacting us. We are sorry if You were not happy the las time and the reason why We didn’t answer You before is because this is the first email We receive about the issue.
 
Since this year We have changed the system as We are improving every day so there is just 1 queue for everybody because the waiting time is minimum. Now We are having the customers details in advance in order to expedite the delivery process and this is being a success, said by a percentage of our clients close to 100%.
 
Anyway I will check if something could have happened when You a picked up the car.
 
About the fuel, We are working with same-same fuel policy and not full-full and this is not new.
 
Regards
 
Van:
Geplaatst:
Web: MalagaCar.com
Rating: (1 von 5)
I have used Malagacar many times and have always been very happy with the service. I have used others and have to say after trying these other companies you soon realise Malagacar are a class above for service. I have never felt nervous about taking the car back at the end of rental when they start finding faults you may have missed at the start. Excellent service from Malagacar. 5 ⭐️
Van:
Geplaatst:
Web: MalagaCar.com
Rating: (5 von 5)
The best. Simple booking, shuttle waiting for you at the airport, warm welcome, nice clean car, practically new, and good all-inclusive price... Great experience to be repeated and recommended
Van:
Geplaatst:
Web: MalagaCar.com
Rating: (5 von 5)
Fantastic first experience with Malagacar. Efficient transport from and to the terminal, friendly and competent counter staff, easy and painless car return. My reluctance to go with an off-site operation was proven unfounded, and Malagacar will be my first choice from now on.
Van:
Geplaatst:
Web: MalagaCar.com
Rating: (5 von 5)
Brilliant service. Huge thanks to Bilal who helped us when we needed a bigger car. Very easy to pick up and drop off car. Shuttle bus service also worked really well. Thank you
Van:
Geplaatst:
Web: MalagaCar.com
Rating: (5 von 5)
Great Car Hire company.No hidden extras and no hassle, easy to deal with.Have rented from them over 35 times.Tried the other companies but they try to rip you off at the desk.
Van:
Geplaatst:
Web: MalagaCar.com
Rating: (5 von 5)
Altijd prima ontvangst en prima auto's nooit problemen
Van:
Geplaatst:
Web: MalagaCar.com
Rating: (5 von 5)
Hired car for 2 weeks between 8-22nd October and cant fault service. Previously you were hard sold extra insurance, having to pay for fuel before taking car etc, but this hire was turn up, pay agreed amount and drive away, ensuring you fill up before return, will be back.
Van:
Geplaatst:
Web: MalagaCar.com
Rating: (5 von 5)
Just had a car from this amazing place. 100%recommended from start to finish... Pick up /drop off at the airport... See you next time..
Van:
Geplaatst:
Web: MalagaCar.com
Rating: (5 von 5)
We had actually booked our car with a different company. However, after seeing many stickers of the company, we decided to look into it. After reading the reviews online, we decided to switch over to MALAGACAR.COM, and we have no regrets. It was an overall positive experience from start to end. We really like the idea with the shuttle bus from the airport to the destination office. The pick-up as well the drop-off process was very quick. Throughout the six days of our rental, we were very happy with our Fiat 500. In addition, there were no issues when asked if we could have the car for an additional day. The only thing we would like to comment on are the windshield wipers which did not work properly and need to be replaced. We highly recommend.
Van:
Geplaatst:
Web: MalagaCar.com
Rating: (5 von 5)

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