We are renting for more than 10 years twice a year our car with Malagacar. We usually rent from the D2 group and always were very happy. You often write Ford Focus or similar. That was true in the early years. For three years now we regularly only receive a Toyota Auris instead of the mentioned vehicles (Opel Astra, Ford Focus, Seat Leon) that are supposedly similar.
This year, the model already had 63000 km, clutch malfunctioned and the vehicle was scratched and dented. The referred vehicles to couldn´t be seen anywhere in the garage of Malagacar. Instead, we saw a lot of Toyota Auris that had already seen their better days. Why do you pretend to be renting these vehicles and when they are not really available? Be honest and write category Toyota Auris, then the client knows from the beginning what to expect. Before we have received quality and we have recommended you. Waiting for your reply.
Response from Malagacar.com
As I can see in the system we were going to give you a Toyota Auris and you wanted to substitute it so we gave you a Peugot 308 instead, which is what you asked for at the desk. We have the Toyota Auris in the same group of Ford Focos or similar because they are of similar size and above all because it´s the type of vehicle preferred by 99% of clients.
I have to tell you that we are earnest and for that reason we never tried to give you something smaller but always a vehicle of the chosen category. Anyway I will note down in your client file to give you a different car than the Toyota Auris in the future (subject to availability). It´s true that lately you always had a Toyota Auris but this was nothing but simple coincidence. There are also available in the chosen category Ford Focus, Citroen C4, Renault Megane, Opel Astra...
Van: Thorsten Levenhagen
Beware of this company! First because what you book on Internet does not correspond to the services they charge and second because paying half a tank is theft, because the price they are charging for a half tank is far cheaper at the petrol station.
Response of Malagacar.com
Dear Ms. Lekue,
Thanks for your comment. We are sorry, but we don´t not really understand your bad impression, because what you book online is exactly what corresponds to the billed services. Following are the services paid and the paragraphs duly noted (and not precisely in small print). We also attach a copy of the booking confirmation that you received.
You paid the rent of the vehicle, which was clearly marked when you made your booking. As is indicated in the booking confirmation, "fuel and extras are not included in this amount." Similarly, following our policy of transparency, before making any booking we indicate the extras not included in your rent.
For the fuel you paid the amount of € 28.08. You rented a Toyota Aygo 70 Live with a gasoline engine. This vehicle has a fuel tank of 35 litres. So the amount you paid is € 28.08 for 18 litres, thus you paid for a litre of fuel 1.56 € (standard price). Moreover, you paid less than 30 euros, which is what we said at all times.
The last fee you paid is the "After Office hours" which is 25 €. Also this was duly noted and even showed you at the counter when you collected your vehicle.
I hope this answer might have helped you.
Good Morning José,
Thank you for your good service in April, June and July! We need 2 cars again in September and hope you can make us good offer.
We would like to thank Maria and praise her for the excellent and friendly service on arrival and pick up of the car and also the kind service on departure.
Van: Jenny Reifler
We used this company for the 1st time this year. They were 1st class. Will be using again!!!
Van: David Cowper
Used Malagacar.com last year in October for two weeks. Cars Opel Zafira & Toyota Auris (both diesel) were almost new, clean and in very good condition.
Had no problems taking and returning the cars.
Reasonable 1/2 fuel tank condition.
Very competitive prices, reasonable deposits (releasing in a few days) and no rip-offs.
Van: Donatas K.
As a VIP regular user of Malagacar.com I was disappointed to be given a car with part of the front wing hanging off! It was exchanged when I complained but this would never have happened in the past.
I am also not happy having to pay for half a tank of fuel when I only go to Mijas, so half of the diesel was still in the tank when I returned.
Surely VIP regular customers should be able to have a full tank and return with a full tank. So, although I will stay loyal to Malagacar.com, on this occasion the rating is only 3 stars.
Response of Malagacar.com
Thanks for your email. The reason why we have the half-empty fuel policy is because we understand it is not easy to spend a full tank of fuel. Anyway I can see you returned your car nearly empty. As a loyal customer, for your next rentals in case the car is returned with the same level of fuel we can refund you the money paid in advanced for it.
J. Alberto Anglada
Van: Stan Blacktop
I had a rental car for 3 weeks and I was pleased with the price, vehicle and staff as well as the booking process of the company malagacar.com. I would love to book here again. Honest and fair company. *****
Van: Heinz Thiel
We had a car for 3 weeks from Malagacar.com. After two weeks the air conditioning stopped working in the Nissan Juke. We called the office. Unfortunately there was no other option but to approach the office at the airport (75 km single trip). It was not quite optimal.
What was really good, without arguments and in no time they gave us another car, a Qashquai, without additional costs etc. We appreciated this a lot.
The cars are new, value for money very good, the service is friendly and good.
We will be back!
Van: Zufriedener Kunde
We have been using malagacar.com for years now and have always been very happy with service,car provided and airport transfer service.
Van: Christopher Bell
Dear staff of Malagacar.com,
I want to thank you for your excellent service yesterday - fast and friendly, even the house was full and everybody (including me) was in hurry. You are absolutely the best car rental among the many I´ve experienced in the Malaga airport.
My best wishes,
Dr. Annika Forsander
Van: Annika Forsander
Adres: Av. del Comandante García Morato, 34, 29004 Málaga.
Tel: +34 952 17 60 30. E-mail: email@example.com.
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