I have used Malaga cars for many years on average 4 to 5 times each year & in the main have been happy with the service & the helpful staff, but I feel its service is slowly deteriorating
I note one customer was complaining about paying extra for fast track
I can assure her it is not worth paying the extra because you still end up waiting
I have paid extra on the last two occasions mainly for the full insurance cover
when I arrived to collect the car on the 26/2/18 they only had 2-desks open at one desk there was a customer trying to extend his hire period & at the other desk there was a customer complaining about being charged extra due to him collecting his car early
I was next in the queue but after waiting for thirty minutes I attempted to ask the assistant if she could request extra assistance from the office upstairs
I was told abruptly to wait,
to be fair when a extra staff member did appear he gave me a upgrade due to the long wait & poor service
On the 8/4/18 I arrived at the airport & went to the malaga car representative to confirm we had arrived & then went to the pickup point My wife & I were the only people waiting at the pickup point for about 10 minutes then a group of about 15 people turned up
when the transport bus arrived it stopped short near the back of the queue which allowed the people that had just arrived to get on the bus so we then had to wait for the next bus (it was better when they used a ticket number) this also meant we had to wait at the office behind the people who arrived after us once again there were only 2-desks open so the service was slow
When I finally got the car I noticed the tyre warning lights was on so I asked them to check the tyres & tyre pressue this they did but the next day I had the same problem on the 10/4/18 I took the car back due to the warning light coming on again
no problem the car was exchanged but we lost a few hours out of our holiday
I have a car booked again for the 22/5/18 & I hope for much better service if not it might be time to try another hire company
Van: Anthony Ince
Hi, I have been using Malaga car hire now for 10 years. Never had an issue. Good cars . Helpful staff. Competitive pricing. My only concern is that in recent years you can skip the que at their office if you book the full package which gives you priority and express pick up. This means if you pay more you get bumped to the top of the que when picking up your car. This leaves those with the basic package feeling like second class citizens. I dont think its right to give priority to those who have paid more. Are all customers not valued equally? Otherwise a great company to deal with.
Van: Damien Scally
Used Malaga cars several times over the years so has my brother when we fly to Malaga. Always been very impressive with the service. Looking to book them again when back in the summer. Many thanks Jim
Van: Jim Chamberlayne
My family and I have used Malagacarhire for several years and have found them to be extremely professional.I always recommend them to anyone travelling to Malaga.They are the best!
Van: Margaret Anne Navan
I’ve (& my family, my friends on recommendation) been using Malagacar for over 8 years. In the main I have been very happy with their service, that’s why I come back. I wouldn’t use anyone else, friendly and efficient staff. The only negative, they have no loyalty program. I have never been upgraded, never offered a discount (outside of their own promotions) I can log on to their site and sign in – but it has no benefit. It would be nice to get rewarded for your repeat custom.
Reply by Malagacar.com
Dear Mr. Oates,
Thanks for your email. We are really happy to know you are happy with our service and you can be happier because we have a loyalty program. If you check the last mailings sent by us, you will find the information. Anyway you can log in and get some discounts.
J. Alberto Anglada
Van: Gareth Oates
We have been using Malagacar for the last 5 years and we have been satisfied until last month. When we returned the car, a man from the saff pointed at a small damage which was there when we collected the car and asked what that was. When we told him that the damage was already there when we took the car, he asked us if we had a picture proving it. It then was ok after showing him the contract.
Reply from Malagacar.com
Thanks for your email. In order to can study your case I would need booking or contract number.
J. Alberto Anglada
Van: Zaxmo Bradley
Service was fast, simple and helpful. No unexpected fees and the fuel charge was reasonable. Car drop-off was simple, and my deposit was returned quickly without issue.
I booked a category D car and received a brand new vehicle which was a welcome surprise, beyond expectations of what I would be given. The best car rental experience I have had. Would rent again.
Van: Jake Fairbrother
We have used you several tines and have nothing but praise for your company. Easy booking in and even easier returning the car at the end of the rental! Courteous staff and prompt replies to emails. We are looking forward to our next rental later this month
Van: Frederick Leonard Partington
For the past 13 years I have used Malagacar.com for car hire at Malaga airport and have always been very pleased with the service. Three times in the last few months, I have been assigned cars that either had slow punctures or flat tyres within 5-10 kms of the airport - and the last time I hired a car with you (29 March to 04 April) I asked if the tyres could be checked. At the same time I saw that there were scrapes and scratches on the body work of the car above the back left-hand tyre and I was told that it would not be a problem. When I returned the car to Malagacar, I was treated very badly and was accused of causing the damage to the car. It was very unpleasant to go through this at the end of our holiday. I have a booking with Malagacar from 27 April to 8 May and I hope that the good service will be resumed. Thank you in advance.
Reply by Malagacar.com
Dear Mrs. Brown,
Thanks for your email. I think there was a misunderstanding. The car was rented under Full Pack conditions so you were never to be charged for a damage so may be he called you in order to know if the damage was new or not. We give maximum importance to the customer and that is why you have never had a problem in the more than 30 cars rented from us.
Even in the case of doubt about whether the damage has been done by the client, an incident is opened and this has not been the case.
J. Alberto Anglada
Van: Angela Brown
We've used malagacar for more years than we can remember. Always brilliant, no fuss, good cars and great staff. Why would we want to go anywhere else? See you next month.
Van: John Gilbert
Adres: Av. del Comandante García Morato, 34, 29004 Málaga.
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