Opiniones sobre MalagaCar.com - Page 92

 Reservé un coche con Malaga Car para dos meses, desafortunadamente debido a un duelo familiar tuve que devolver el coche después de dos semanas. Fueron muy comprensivos y me devolvieron el saldo de mi pago en pocos días. Un servicio excelente en todo momento. No reservaría un coche en ningún otro sitio. Brendan Vaughan

La última vez que estuvimos en Málaga alquilamos un coche en Malagacars y quedamos súper satisfechos con el servicio y el precio competitivo. Sin duda volveremos a alquilar en Malaga Cars la próxima vez.

This happened more then 10 years ago and I hope Malagacar changed their processes for providing assistance. We had a flat tyre in Sevilla on a spanish bank holiday and called the assistance number. Irene took the phone and told us that we need to go back to the hotel but refused to arrange a tow car or any repair service. I was travelling with my family a one year old and a 6 year old my wife and me. The hotel was in the old city of Sevilla and carrying the 100 kg luggage back to the hotel was impossible as we already checked out. I asked her as well if she could look up in the interent a number of an open car towing shop. Again refusal to provide service. At the end I arranged all myself and had to pay EUR 344.14. After many email exchanges Jose Alberto Anglada wrote on 15 October 2010 the following Dear Mr. Schaffner, Thanks for your email. I have been speaking with Irene, the staff who answered the phone. Firstly, she told You the tow truck was covered by the insurance but We had to call them, so in this case You had to pay nothing about this. If You called, You had to pay for it. Anyway I need You give us the receipt and I will try the insurance company pay for this but I have to try I t before. We need as well the invoice for wheels and then We can give You back the money but the wheels, but only this at the moment. Regards, J. Alberto Anglada What Irene told Jose Alberto Anglada was an outright lie she never told us that the tow truck was covered by the insurance. Even worse she never offered to arrange a tow truck at all. I wrote a letter to the owner of Malagacar , Jose Amos Garcia Magallanes, attaching all the invoices and the email exchange with Jose Alberto Anglada. Mr. Amos called me up and told me that for him this is serious business and he would need to make Irene redundant if my claim was right. I told him that if she had done her job the first thing you would ask with any assistance service is, where are you located. She never asked that. I told him to ask Irene if she knew and if she recorded our location. I knew she could not document her claims. There is a unique logic to this. If you call an assitance service you call them because you are in trouble and you need help and you'll do anything to support them providing you with help. Who on earth would call an assitance with the intention to tell that she/he arranges everything on their own so that the assitance does not have to do anything. If you rent a car with Malagacar the first thing I would do now is call the assitance of Malagacar and tell them that you are in trouble and listen well what the first questions are. If they refuce then it is clear if they don't ask where you are located then I would immediately return the car otherwise if you are stuck somewhere you are then really in trouble. Andreas Schaffner

Servicio perfecto, coches excelentes, personal amable

Alquilamos un Kia Ceed de noviembre de 2020 a marzo de 2021. Todo estuvo bien. Estábamos muy satisfechos con el coche casi nuevo, con pocos kilómetros y a un buen precio de alquiler. Queremos volver a reservar en noviembre de 2021 - marzo de 2022.

Llevo unos 15 años utilizando Malagacar.com. No se me ocurriría ir a ningún otro sitio

Gran servicio, gran precio, coches buenos como nuevos, nunca tuve un problema o un retraso. Lo recomiendo totalmente. Antes alquilaba en otro sitio dentro del Aeropuerto y desde hace 3 años sólo uso este servicio, es mucho más rápido que los que están dentro del Aeropuerto ya que siempre hay colas taaaan largas y mal servicio o te cobran después cosas que no querías, aunque los malagueños son gente estupenda. Una de las cosas que me encanta, es la posibilidad de reservar sin pagar por adelantado. Marta

Alquilé el coche por una semana, simplemente un servicio fantastico, recomendado 100%

Siempre han sido serviciales y fiables, incluso dando mejoras gratuitas en los coches cuando las tenían disponibles.

El mejor servicio y no hay costes ocultos. Acabo de reservar otro alquiler y seguiré utilizando Malagacar