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I have used Malagacar for several years and I think they are the best hire car company in Malaga and I will be using them for future visits. I would like clarification about who records fuel levels. I hired a car in September, we were delayed at Manchester and arrived about 3 hours later than planned. I signed for the car and the lady receptionist said something about the fuel - 60%. When I loaded the car and moved off I looked at the fuel guage and it showed half full. When I returned the car I ensured that there was slightly more than half and the checker looked at the vehicle including the fuel level and said ok. Subsequently I was billed for an extra 8.99 euros. This is only a small sum and I am not concerned about the value, but I am concerned about the principal of being overcharged. So for future reference who provides the information to the reception on how much fuel is in the car and if, as the new hirer, I find the level is not the same as informed how do I resolve it with Malagacar. I have never had any problems with Malagacar before and I trust the company but the new system of same/same may lead to similar problems. Regards.

malagacar.com reply:
Dear customer,
 
Thanks for your review. I am checking the car history and this was rented by You with 5/8 of fuel and not 4/8 of fuel. You are right the difference is minimum so may be the gauge came down so quick. You are right the problem is no the money value so We believe your version and I can confirm We can give you a credit of 9,90 € for your next rental.
 
In order to get this credit, please email me when next booking is made.
 
Regards
 

I live in Malaga and I have been renting during my stays from Malaga Car for the last 3 years. Always satisfied with the cars and staff. Most of the staff know me, pleasant, polite and professional. We have tried other car rentals, not a match when it comes to friendly services. I have recommended this company to my friends, all satisfied. Want to wish Juan a speedy recovery....

Dear customer,
Thanks for your words. The customer service is vital for us. We love to hear words like the ones you have written to us.We hope to see you here again soon.
Regards,
Alberto

Your website cites in Contact Us page +34 600 523 523 as your WhatsApp contact information.That sounded lovely and hip and useful and all, but that number does not produce a match in Whatsapp. Please either fix the number of lose the reference to WhatsApp-

Hello Arto! The number WhatsApp is working fine. Just click the icon on your mobile phone. For computer you would have to download at app.
Kind regards!

 

We rented several times a car with Malagacars and always a good service, good cars and friendly staff.

What you see is exactly what you get. We booked for the second time, got a brand new car, excellent service, super fast checkin, no hassle, and the best price.

Just superb, recommend by a friend who has used them several times. My first time, they were great, good car, good service, very satisfied. Trust me you wont be disappointed.

We have used Malaga car 40 times over the years. Excellent service and value, never had a bad experience from start to finish. Just about to book for next month.

I use your company many times. I am happy with the service overall but there had been things not checked on my recent car hires. I hired a car last week. I am just concerned that you don’t do proper checks before hiring the cars out. Don’t you have a check list? Little things are overlooked. The passenger electric window didn’t work. There was no water in the screen wash. The inside windscreen was dirty making it difficult to see out of.

Reply from Malagacar.com
Dear customer,
Thanks for your email. I will talk with the staff in order to check why the water was not refilled. About the electric window, it is working properly but the non-opening system lock was activated. This is managed from driver door.
Regards
J. Alberto Anglada

 

Hello, it was the third time that we have rented a car with you but the service began not good at the airport, we had too wait a long time four the shuttle and other passegers that came later then us took our place in the shuttlebus and this for three times !!! in the depot of malaga car we got a Fiat Tipo and it was a very old and slow car, before we always got an excellent car, for example: BMW X1, Toyota Rave4,... I hope when we come back in June 2020 and September 2020 we get a better service.

Reply from Malagacar.com
Dear customer,
Thanks for your review. We are really sorry the incident when you arrived. We have a program so the clients are served in order of arrival . Did you meet my colleague at the airport?
 
About the car, you booked a small car like a Renault Clio, Corsa or similar and you were rented a free upgrade to a Fiat Tipo. The group C is usually a small car with small engine like 60 or 75 HP and you got a 95 CV Tipo. In order to get a BMW or Toyota Rav4 You must book group XG or XH.
Regards
J. Alberto Anglada

 

Hello, I like going around the world and this experience with Malagacar was absolutely unbelievable, fantastic,fast and reliable. Thank you.