Beoordelingen over malagacar.com - Page 107

I have use Malagacar.com for the last number of years and find them extremely pleasent to deal with.The staff at pickup and at the counter very friendly and helpful.Keep up the good work

No response or PUBLICATION of my mail pointing out that the cost of renting October November December 2016 has increased by 47% since the same period in 2015. WHY NOT RESPOND I am very disappointed with this company having rented from them many many times over the past five years. Not this time because of their prices

Reply by Malagacar.com

Dear Mr Callan

I replied a few days ago. We can understand you are waiting a reply if something happened but the prices are show on line and you know the customer service given by us. If you can find a better option (better value) you can choose another car hire company and We will be really pleased to help you in the future.

Regards
Alberto

Used Malaga cars in the past will use them again.

War vom 02.09.16 - 25.09.16 zum 4 X die letzten Jahre Kunde bei malagacar.com und bin absolut zufrieden mit dem Angebot - Preisen und nettes Personal . Für mich ist es die beste Leihwagen Firma an der Costa del Sol . Fair und Preiswert Alles I.O - O.K

We have rented from Malaga Cars for years. Would recommend them to anyone. Yes there can be a odd problem but always find the staff there ready to sort things out.

I have been renting from Malagacar for years and have always had a really good experience with them until this year. Our car was rear ended while at a stop sign and after getting all of the other drivers insurance info, we passed this into Malagacar who said they would submit a claim. In the meantime they would have to charge us the €1,000 surcharge until the claim was processed (which was fine). My problem now is that it's been a month since this happened and I have not received any information from Malagacar and do not know when i will receive my €1,000 back. At the time, the sales person who took the charge said she expected it to be sorted in a couple of weeks. The questions I wanted answered were: How much is being claimed? Date submitted? Acknowledgement and correspondence back from other drivers insurance company. Would appreciate if you could either call me or respond to my last email sent today to the info@malagacar address. Thanks

Reply by Malagacar.com

Dear customer,
As soon as the insurance company recognises the other drivers fault and they pay for the damage, the excess taken will be refunded. We cannot tell you in how long will be but we will try this is sorted out as soon as possible.
The pictures sent by you have been sent to the insurance company.
Regards,
J. Alberto Anglada
 

I have regularly hired with Malagacar and have had no issues. I notice this year, that theft cover is not mentioned under the basic and web rate. Is this cover included under the above rates ???.

Reply by Malagacar.com
 
Hello John! Car theft is covered as long as you return the key and bring the police document proving the theft.
 
Kind regards,
Malagacar.com
 

Returned last week after 25 day hire. This is my third time with Malagacar.com. Great service, great price and no hassle. Always treated well. Will be back next year. Many thanks!!!

When ordering a car by the internet, we were in the total price plus a fee for out off office of EUR 35, - (takeover of the car took place at 1.00 o'clock in the morning), but when paying at the office, we were still on the price of the car, the fee increased. Overall, therefore, the fee for out off ofice counted in the amount of EUR 70, -. Communication on e-mail carhire@malagacar.com, is useless, still repeat that the fee is charged only once, which is not true. Because he was charged at time of ordering and even added to the total price when paying by the taking the car.

Reply by Malagacar.com
Dear customer,
When the booking was made by you on April 22nd the total price was 261,32 € (226,32 € for full pack option + 35 euros for out of hours) and this is what you have been charged.
Regards, 
J. Alberto Anglada
 

We book with you on a regular basis, until last trip it has been 5 star all the way. Was very disappointed with service this time. Booked mini cabriolet and was first of all met with almost empty furl tank. Spoke to staff and was told no it was half full, I couldn't read gauge was implied. After discussion staff came to look at gauge to then agree I was correct! My husband then pointed out warning sign for tyres, we were told again it was nothing and to ignore, not what I would expect. One tyre was very badly worn . The car although 1600cc did not cope well with hills and a piece of the interior at the roof constantly rattled and I had to hold it, very uncomfortable. Not a good experience and am so disappointed after years of super service.

Reply by Malagacar

Dear Mrs. Getty,
Thanks for your email. You words are really welcome.
The car rented by you is now rented and I have just called the customers who say the car is in good conditions for them but will be checked as soon is returned. For us is very important the customer service so if the car is not in perfect conditions this must not be rented.
Regards,
J. Alberto Anglada