I rented through Aurigacrown a car for a week and finally I received it from Malagacar.com. The transfer from the airport was quick and so was the transaction. I got a car from a higher category because in my reserved class were left only automatic. The car was clean; the only downside was that it smelled a lot of smoke. The tank for 40 € felt correct. Conclusion: I would use a car of Malagacar.com again since the price-quality is convincing.
Dear Sir, I would like to say Thank you for the excellent service you provide from getting picked up at the airport to collecting the car. This will be our fourth rental this year in November and then at Xmas for the final time this year I think that says it all once again thanks for the first class service and friendly efficient staff. Stephen Brown.
Van: Stephen Brown
Hi, now back from vacation and would like to mention 2 things.
First apologies for arriving later than expected at the pick-up, I had all the travel timings for the trip in my head and for some reason was sure it was 13.30 not 13.00 and you were quite right it was 13.00, apologies again, my fault.
Second we were very pleased with the car and the service we got, much better than some other companies we have used in the past, we will certainly plan to use you again anytime we come through Malaga, thanks again.
I would like on behalf of my wife and myself to thank you, and your company for the first class services I received, when I was unable to return to Spain due to an incident.
I will be telling everyone I know to use your company for car hire and parking
Jim& Marlene O'Dea
Response from Malagacar.com
Hello Mr O´Dea
Many thanks for your kind words; we really appreciate your comments. Hope to see you again soon
Van: Jim & Marlene O' Dea
I arrived at Malaga Airport last Friday and waited 15 minutes for shuttle bus before walking to Malagacar.com. That was my only negative experience and it was fabulous from then on. A very friendly helpful man took my details and within minutes I was upgraded and the car was waiting for me outside the office. It was an almost new Diesel Auris. When I left the car back yesterday a young man approached me and offered to drive me to Departures. The half tank of fuel was a very reasonable €32 and Insurance €28 plus €73 hire. I would highly recommend Malagacar.com.
Van: David Conroy
Great but no loyalty for repeat customers
Van: Brian Hunt
I recently hired a car from Malagacar.com. The service and vehicle were first class. We were met by a representative at the airport and directed to the company minibus which quickly conveyed us to the depot. Although very busy we soon had our car and were on our way. On our return a company driver took over the vehicle and immediately drove us to the airport. I particularly liked the half tank fuel policy which I think is much fairer on the customer than charging for a full tank. Will certainly use Malagacar.com again.
Van: George Iain Kitchin
Everything was ok. We were satisfied.
Van: Edyta Dziedzic
The best car hire company i have used in Spain.
I have used quite a few companies in Spain (3 at Malaga airport) and by far the best for value and service are malagacar.com.
Be careful not to use the other company called malagacar.
Van: Eric Smith
For over 10 years I have been a client of Malagacar.com. 4 to 5 times a year I rent a car at this company for a period of 4 to 6 weeks. Also, many of my friends and family rent their cars at this company, this on my advice. Until now I was satisfied, the cars are generally in good condition and the prices are competitive. Nevertheless from now on I will never do more business with this company for the following reason. Two days ago I was robbed of all my personal belongings including the car key. When I contacted Malagacar.com to inform them of the situation I was just told by the employee that this event wasn't covered by the insurance (the maximum) i had and that it will cost me money, € 130 for a new key + another 100 € for bringing me the spare key. Not one word of empathy not even annoying for you. When finally the spare key was brought i was informed that they had tried to book off € 230 from my credit card, pay attention THIS WITHOUT MY AUTHORIZATION. It failed because my credit card was already blocked. When returning the car I asked to speak to the manager about this situation, he did not even have the courtesy to speak to me. All communication was via one of the employees. Despite repeated requests to show me an indication of the price of a new key and my question on which the amount of € 100 for bringing the spare key was based i got no answer. I had to pay and that was it. They have lost a client today and I will certainly inform my friends and family about this treatment. Still useful to know if you decide not to take the extra insurance offered by them, Malagacar.com will book off a deposit of the same amount as the amount of the rent from your credit card. This amount will be refunded to your account when the car is returned but in the meantime your credit will be limited because of their transaction.
Response from Malagacar.com
Dear Mr. Meteyry,
Thanks for your comment. As you say, the key was lost by you (or has been stolen from you) so when you called we told you the cost was 130 €. We gave you the option to pick up the key at our office or we could take you the key for 100 €. In case you had taken a taxi it would have been expensive. You have rented some cars from us so you know the loss of the key is not covered. With any car hire company the loss of the key is not covered by the insurance.
When you called we informed you about the cost and this charge was going to be made in your credit card.
When you returned the car you spoke with the person in charge at that moment and he told you as well that the loss of the key is not covered by the insurance. The price for a replacement key is 130 euros for this car model and that is what you were charged. You asked for the invoice and we gave you. About the 100 €, we had to go to San Pedro (70 +70 km), 2 hours lost, 1 employee, fuel… Again, you were informed before we went.
I am sorry you don’t like to rent again from us but understand the situation. We didn’t commit any fault.
Van: Sylvain Meteyry
Adres: Av. del Comandante García Morato, 34, 29004 Málaga.
Tel: +34 952 17 60 30. E-mail: firstname.lastname@example.org.
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