Beoordelingen over malagacar.com - Page 165

3rd. time use in past year. Recently rented for 1 month, very competitive quote, service and car FIRST CLASS. Will certainly be using in the future. One gripe which I believe is now common to all Car-Hire companies is The "Return empty" fuel tank policy. Only the Car-Hire companies can benefit from this policy.

Starting using this company a few months ago, on my 3rd booking now and no problems ,the only thing I would like to change is the charge for 1 extra driver, most companies allow 1 extra driver free, but apart from this very happy with their service

Excellent rental company. They are waiting at the airport and bring you comfortably with small busses to the rental company. It takes 2 minutes. All very neat.

Very good

Yet again I have had a wonderful experience hiring from Malagacar. I have hired from you a number of times. You set the gold standard for car hire both in speed of booking, collection and return. Your staff are all very helpful and friendly and go out of their way to assist. I travel the world regularly and hire from most of the major car rentals, you are way ahead of them.

Do not hire from Malagacar. I hired a Mini convertible, and whilst driving, the windscreen just cracked. There was no stone chip, or any damage. I pointed this out and was given a replacement car. When I got home they charged 277 euros to my credit card without informing me, and are now acting totally unprofessionally and unreasonably.


Response from Malagacar.com

Dear Customer, we are very sorry that you have such a negative impression of your car rental experience with us.

Unfortunately, although this is not a very common damage, such things can happen; and therefore WE ALWAYS RECOMMEND HIRING ADDITIONAL INSURANCE when picking up your car, which by the way, we offer at a better price than many other companies.

Every client receives with his booking confirmation complete information which states clearly what is not included in the rental price: “Damages to tyres, rims, hubcaps, side mirrors, windows, locks and the bottom of the vehicle. An additional insurance is available for the above mentioned damages”.

You choose not to hire the additional insurance and unfortunately happened the damage. Again, we are sorry but we had to charge the replacement of the windscreen.

I got my refund back on my account a couple a days later as promised. Quick, smooth and trustworthy company. Will certainly rent a car from Malagacar.com again!
Best regards,
Gitte M, Sweden

Exceptional service. Although busy and we had to wait for the 4th minibus for the transfer the wait was no more than 6 minutes. On arrival at the office we were 9th in line but 6 staff were on duty so service was very quick. No additional out of hour charge when we returned the car at 7.30am and the minibus took us back to the terminal. Highly recommend this honest and exceptional company.

After recommendation from friends we have now used Malagacar 3 times and never been disappointed. Everything they promise on the website they deliver!

Malagacar is the best company, very good treatment and luxury service, thanks and best regards.