Beoordelingen over malagacar.com - Page 176

I rented a car for a week in October and was totally satisfied with the car and the service. The price was unbeatable, even with full insurance and petrol a bargain! There was only a short waiting period for the shuttle bus from and to the airport. Would always book again with them and highly recommend malagacar.com!

My husband and I have been booking with Malagacar.com for the last 12 years and we are booking with them again next month. We have been going to Spain at least twice a year and not once have we been let down by them. I highly recommend them.

We have been using Malagacar.com for several years since our daughter moved from the UK to Seville. They are first class and the handovers both pick-up and hand-back are always very slick! As our daughter has moved to the West side of Seville, Faro is now closer. Tried Faro last but one time, suffice to say we'll always fly to Malaga as the car hire at Faro was a nightmare. Malagacar has boosted Spanish trade as we'll never fly to Portugal again!

This was our second rental after a first positive and hassle free rental last year.

Again everything went flawless from booking to return; friendly staff and fast transfer from the airport. The car received was in excellent technical condition and clean on pickup.

Also the return early at 07:00 AM was quick and hasslefree again. Unfortunately we once again returned the car with still half a tank of fuel, so hopefully we'll get a discount next time! ; )

Just one lesson learned for ourselves; we booked the car with a single driver. If you need to switch driver during the rental period due to medical reasons it can't be arranged without physically bringing the driver license to Malagacar in Malaga according to company policy. This can bring you in an impossible situation. So think about it in advance; book for two drivers, or leave a copy of the second driver's license with Malagacar for case of emergency.

Thanks again for this second near perfect rental experience! We will definitely book again with Malagacar!!!

After many years of using car hire firms at Malaga airport Malagacar.com is now our first choice, the cars are always in good shape and usually fairly new, the petrol policy of paying for half is fair as most people will easily use more. Service is quick and friendly.
We recommend them to all our clients.

Fantastic service, cheap prices no hidden extras. Very helpful and friendly will definitely use again.

I was send back to the airport. I didn't have a visa cart. Very weird because i want to take a full insurance!!! For what have you need a visa cart??
Never offer a solution. It was a no, and back to the airport.
I have found another good and good price car rental company.
But very stupid to give away a customer


Reply from Malagacar.com
Dear Mr. Verhoeven,
I am sorry that you feel it was very stupid the car was not rented to you but you tried to book twice (and obtained a cheaper price), thus you received twice the booking confirmation with terms and conditions: “Upon collection of the vehicle you must at all times present your passport / identity card, driving license and credit / debit card.”

Regards,
Alberto

Our family use this company 2 - 3 times a year. The booking system is easy. Never a long wait for transfer on arrival. No long queues on pick up, sometimes a free upgrade. When returning the car the transfer has always been swift in the hire car. Good prices, sensible fuel policy, very friendly and helpful staff.

And Malagacar.com disappointed me again. Due to the poor service this summer in Malagacar.com, I rented my car this time with AurigaCrown. Having made the reservation I was informed to collect the car at Malagacar.com. I had booked the category Nissan Qashqai / Kia Sportage or similar. Having charged my credit card, I got the key to an Opel Zafira. Although in the garage there were 5 or 6 Nissan Qashqai and I had mentioned repeatedly that I would travel with the vehicle to Sierra Nevada, they wouldn´t give me this category. The rude employee threw the booking confirmation under my nose and said: Or you take the Zafira or we (malagacar.com) withdraw from the contract. So I wonder: Why is not it possible that I get the reserved category if there are available in the garage vehicles of this category?

Reply from Malagacar.com
Dear client,
As you have been told by my colleague Antonio upon arrival, the only reason for not giving you the Nissan Qashqai was because there were none available. While it is true that you saw some Nissan Qashqai (within our facilities and not in the delivery area of vehicles), you were told by my colleague that we could not rent them out as they were already sold. You must understand that a car which has been sold cannot be rented as it is not our property.

Antonio offered you different options like Altea XL, Zafira, Kia Carnival, BMW serie1… but you wouldn´t accept claiming that you wanted a four wheel drive, but I must tell you that the Nissan Qashqai we offer, is not a four wheel drive and you must have been aware of this when renting, for nowhere we offer the four wheel drive option.

Anyway sorry for the misunderstanding and if there is anything we can do please tell me.

Best regards,
Alberto

I used to hire my cars from carjet, but since I discovered Malagacar, I have always used them. This is because they are very reasonable by just providing half a tank of petrol, always provide a nearly new car and if there are any problems (of any sort), they ALWAYS deal with it in a fair manner.