Beoordelingen over malagacar.com - Page 25

Booking 1017438 Finished our holiday yesterday - 26 June 2019.We have used Malagacar.com at the airport for a number of years. I have never had cause to complain unlike my earlier experience with one of the internationally known ones. The process with Malagacar.com is so easy from the point of ordering on line through collection and return. No upfront payment, fuel policy transparent and fair. There is no attempt to persuade you to buy excess insurance (I always have my own - world wide cover for a small annual fee). The Euro1000 block on your credit card against damage is always removed promptly. On one occasion I had to cancel my booking because of a medical emergency but again no problem. No upper age limit for drivers and no excess for them either - simple and hassle free. The cars are clean and in excellent condition. The way they treat their customers encourages customers to reciprocate and take care of the cars. This company sets a standard that others should follow. Long may they prosper.

We have been with Malaga car hire for many years now, and we find them very reliable, with good new cars available at very competitive prices. Looking forward to our next visit. Gavin Horrocks

I can never understand why anyone would use another company. I have used them for years. They always look after you. Slick service...I have recommended them many, many times. I wouldn't use another company. If there is an issue...sometimes when I tell people to Google them....they are about the 5th or 6th down the listings due to others using Malaga car hire as key words...but look for the Orange badge....it's the sign of quality. Keep up the great work, Shane

Absolutely amazing!!!! I never thought I could meet such a professional approach. Everything was a matter of about 2 minutes, the rented car was in perfect condition, returning fast and professional. No hidden baits or fees. I'm glad I spent time looking for information about a good car rental - it paid off. I look forward to the next visit to Andalusia.

Amazing service!!! Honestly the smoothest transactions I loved my mini convertible and zero hassle when I came in with some dented panels because I got the full pack insurance—get the full pack insurance, it’s totally worth it. And thank you so much for not making me feel so bad about it!!!!!

Fantastic car hire company, have stuck with them for 15 years. Even helped me out when I forgot my licence one year and got a copy of it from DVLA so I could take the car! Wouldn't go anywhere else. Best prices, best service.

We have been traveling to Spain for many years & always book with Malaga Car. From booking on line to Airport collection, to collecting the Car & returning everything is smooth, efficient, quick & friendly. Nothing hidden, nothing to worry about. Book & have peace of mind.

Been with this company many times with no problems. On this occasion I picked the car up at 0200 in the morning and started driving to Nerja, I was tired and just wanted to get to my villa. Within 10k on the motorway my empty fuel light came on, the car had been given to me empty. I left the motorway and eventually found a petrol station not a good start to the visit. I spoke to Malaga car and they rejected any responsibility. Be careful and check your petrol before you start or go to a company who has greater respect for customer care

Reply by Malagacar.com
Dear customer,
The car was rented to you with 2/8 of fuel so this is with 12 liters of fuel. So you could drive about 170 kms. Malaga – Nerja is 78 kms. Since a few months ago We don’t charge for fuel so this is why the car was rented with 2/8. This fuel policy change has been requested by most of our customers and very well received.BASIC RATE INCLUDES
Fuel policy same-same. 
Partial Damage Cover and theft with excess (CDW) and occupants insurance.
Roadside Assistance with charge.
Free cancellations & amendments.
Mileage included: 150 km/day. The excess daily mileage will be charged at 0.40 €/km.
VAT included.
The vehicle will be returned with the same fuel level as it was rented. If it is not returned with the same fuel level, the amount corresponding to the missing fuel will be charged. We do not charge Refueling service.
 
Regards
J. Alberto Anglada
 

I can recommand everyone to hire a car at this firm. Most of the time we got an upgrade. The last time, we got an (group C) Renault Clio 0.9 litre. This car is not realy great if you have to drive into the hills. Underpowered, it's power arrives with it's turbo too late to drive easy . So beware if this car... So 1 group higher is my advice.

Reply by Malagacar
Dear customer, Thanks for your review. You were give a free upgrade car on May 23rd. you booked a group C and you were given an upgrade to group CE which is a small car with a minimum of 90 HP.

Regards
Alberto Anglada

 
J. Alberto Anglada