Dear Sir/Madam, I have used your company several times on previous visits to Spain and have always been very happy with the service. However my visit last week was far from satisfactory, I picked up the vehicle a Renault Meganne on the 19th October. It was raining at this time, as I drove along past the San Miguel factory I could not see out of the drivers side of the front window as the windscreen wiper was not clearing the rain away. I got out and checked the wiper to discover it had no edge on the wiper blade!!!Back to your office and without even an apology I was offered another Meganne. Off I drove, this time I got as far as Benelmadena, a warning light came up on the dash with a large symbol of a spanner and tyre pressure warning lights!!! I stopped at a garage and topped up tyre pressures however warning lights still displayed. So back to the depot once again, bearing in mind this was 25 km down the road when the warning light came on. Once again the car was changed without an apology and I was advised this is a usual problem with the Meganne's where the tyre pressure monitor does not recognise a certain tyre!!!!! My third car was a Toyota Auris diesel which performed excellently and my son and myself enjoyed. As I say I have always used your company for the last few trips to Spain, but 2 cars and 2 problems without even an apology is not really acceptable and bearing in mind my apartment was in Manilva these problems caused us a very late arrival to our destination in Spain. I will be returning to Malaga next year, however I am not so sure I will be using malagacar.com after this experience. I look forward to your reply regarding the above. James Hyndman
Reply by Malagacar.com
Thanks for your email. We are really sorry the incident and I will talk with the staff who were working so the customer service for us is vital. About the car, We usually check the cars when this is cleaned but I think My colleague made a mistake and they didn’t check the wiper and about the second Megane this left the office without a light turned on. This light is not a problem with Megane but my colleague is right when said to you the light appear so soon because the air pressure indicator light is really sensitive. When the air pressure changes the minimum, the light appears even if it is turned off from the dashboard of the car.
Again, I apologize for what happened on behalf of all staff at malagacar.com.
J. Alberto Anglada
Van: James Hyndman
We have been using Malagacar.com for a number of years, on some occasions we have used other car hire companies but always come back to Malagacar as they prove to be the most efficient, the minibus drivers are friendly and helpful, as are the desk staff. The cars are always clean and often brand new.
Van: Mr Laurence William Linnell
I'll alway use malagacar.com they are best.Mike.
Van: Michael Borley
I recently hired a car from you and on collection of the machine I was told that both of my cards had declined for the €1200 deposit. I was then told that the only way was to take out your insurance policy despite having taken out a full excess liability insurance policy before leaving for Spain. Feeling under pressure from yourselves and the fact that there were other persons queuing for collection of their cars we seemed to have no alternative but to take what was offered. I have since contacted the bank who are currently writing a statement on the the fact that there were no transactions of any large amounts and that both the credit cards I used had good limits with no restrictions on them and that they could have taken that level amount without any problems. I have also had to inform the owner of the property we stayed at as he was the person who recommended you to us and I think that you may find that he will no longer be making such recommendations until this has been rectified. I has also been informed that this sort of activity is going on far to much in your country and already seen reviews about your company doing this to others. The car it's self was very good and we have no complaints about that but we feel that we should give you the opportunity to put right what was really a dishonest thing to do to a client.
Reply by Malagacar.com
Thanks for your email. You were told your cards were denied because they were denied. May be other companies are dishonest but Malagacar.com is not. This is why I attach a screenshot where you can see there was a transaction. “Denegada” in red color means the amount of 1200 € couldn’t be blocked so I think you should ask your bank for a certain answer as it is not true what you have been told.
Van: Mark Anthony Collins
Five Stars every time. Have been hiring regularly from malagacar.com for over a year and have never been let down. Early on I used to check & compare other car firms. I don't do that anymore. I just go to malagacar every time.
Van: Ray Coyle
Hired a minibus from Malaga car hire,developed a fault,took the vehicle back to them,and no problem,they just replaced the bus with another.I was very impressed with the company.I would not hesitate in using them again,Staff were very nice also.I would use them again,and recommend them. Tam McCue
Van: Thomas Mccue
Last winter while in Spain for Feb. and Mar. we rented from Malaga Car and were so happy with them we plan to use them again for this winter. They were efficient, we loved the Volkswagen, great customer service and the price was very good. The driver of the van was right there to take us to their location and made it very easy for us. We look forward to doing business with you once again!
Thank you peggy for being our loyal customer! As our return customer please book always with your client menu to benefit from your increased discount of up to 20%.
If you never have used it before, you can apply for your customer login at this link: http://www.malagacar.com/password_help.html
Then you can login into your account where will be applied automatically the discount, depending on the number of hires you have already made (Please use always the same email).
Van: Peggy Breckenridge
I did the usual, checked all the prices, looked at all the reviews. In the end I went for the web rate/half full Malagacar offer. Not the very cheapest but had used them a couple of times before.
Very happy with service from pickup to return of car etc. Have to give a score of 5.
Van: Ciaran Caverly
I have used malagacar on many occasions over the last 12 years with never any issues. However this trip when my car developed a fault (non serious and still driveable) I wrote to the company and it was resolved within 24 hours. Problems will always happen, especially with mechanical devices, and it is the measure of any Company to respond and remedy these issues. Malagacar were not found wanting on this occasion and I can only recommend them to anyone wanting a hire car in the Malaga area.. Steve Cartwright
Van: Steve Cartwright
Terrible experience with malaga car not returning my deposit of £1000 on my credit card. I have called 5 times and emailed 4 times and you confirmed nothing was wrong with the vehicle however you are still holding £1000 from my credit card after 20 days! Your administration or booking dept are not forthcoming in helping me and returning the funds which are mine to my account.
Reply by Malagacar.com
Dear customer, the deposit is automatically unblocked after 7 days and from there onwards it’s not in our hands. Please contact your bank.
Van: Hannah Clarke
Adres: Av. del Comandante García Morato, 34, 29004 Málaga.
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