Beoordelingen over malagacar.com - Page 81

Let’s keep this simple I arrived on time yesterday with my driving license.HSBC Business debit card and identification. I told them I had brought excess insurance already and I only wanted their basic hire. They told me this was not possible unless I had a credit card. I explained to them nothing in their terms and conditions what I had read showed this to be the case as all it requested was a credit or debit card. No matter who I spoke to and there were at leat four representatives checking people in along with one being a stand in Manager would not admit to the fact their Terms and Conditions did not state in order to have basic cover you must have a credit card. All it stated was a credit or debit card. Customer service was disgusting and they were only interested in getting me to pay over a €100 for their full cover. My sister came to pick me up otherwise I would have been charged over €200 for a week hire on an original quote of €77 euros. In conclusion they have lost a customer when in reality they could have resolved the situation by being honest around their Terms and Conditions I will never deal with people that lie or can’t admit their mistakes. A good business would be thankful a serious error on their part was brought to their attention rather than punish a genuine customer.

Reply by Malagacar.com


Dear customer

When you booked the car you accepted the term and conditions which are clear. You can pay cash or with debit card but the extra insurance must be taken so the staff just told you what you accepted on advanced.

https://www.malagacar.com/uk/terms-and-conditions.html
PAYMENT
Payment is completed upon collection of your vehicle with VISA, MasterCard or AMEX credit card. You can pay with a debit card (Visa or MasterCard) or in cash (a valid debit or credit card is required) when you book the supplementary insurance (extra insurance) or the Full pack rate. The credit card holder must be the lessee (main driver).

Regards
Alberto

Good service and prices!

Great service, great car. Fast and hassle free. Will now be a regular customer

Es gibt für uns KEINE bessere Autovermietung in Spanien. Es läuft immer alles SUPER ab. Gute Autos , guter Service.

 Sehr vertrauenswürdig, keine Probleme. Auto in super Zustand, große Auswahl. Toller und schneller Service (Abholung vom Flughafen zur sehr nahe gelegenen Autovermietung und zurück). Jederzeit wieder, sehr zu empfehlen!

We have used Malagacar for approx. 7 years now, 2-3 times per year and never had any problems, I ran into a low barrier earlier this year and all costs etc to them were sent to me, a complete breakdown and photos which I needed as I had taken out insurance here for the excess. They took they money from my credit card (as expected) and my insurers paid out without any problems due, I am sure, to the documentation that I received. We will continue to use them as they are always welcoming and helpful.

We have booked Full-pack insurance and we have paid what was contracted. No damage, no additional petrol costs, no problem.

bonjour, L'année dernière nous avons loué un véhicule chez vous nous avons été très satisfaits par l'accueil à l'aéroport le chauffeur de la navette et la personne dans vos bureaux ce dernier parlait français c'est bien agréable . Nous avons conseillés votre entreprise à 3 personnes qui ont été très satisfaits Cette année fin septembre nous avons réservé un véhicule , nous avons eu une Mégane ,modèle qui avait bien servi extérieur et intérieur En roulant et en faisant un peu de montagne la voiture n'avançait pas donc nous sommes retournés à Malaga pour changer notre véhicule , pas de difficultés pour l'échange , là nous avons eu une SEAT LEON pas de soucis ,le seul inconvénient celà nous a obligés de faire 100 km pour changer de voiture je reviendrais chez MALAGA CAR sans problèmes mais avec une exigence d'une voiture récente Toujours très satisfaits de l'accueil Ce serait bien aussi de fidéliser vos clients A l'année prochaine

First time using Malagacar.com, decided to try, after reading reviews. No problems with any of the process- representative easily identifiable in arrivals lounge, short(ish) walk to transfer point, and few minutes drive to office. Was one of several customers to collect car, but only 5 mins or so wait for rep to become free, and 5 minutes to sort paperwork. No hard sell on additional insurance. Car class as requested (Kia Ceed), and Low mileage (11,000 km). And rather more than the 1/2 tank fuel that was per booking. Trouble free driving, and quick return with only slight delay in transfer back to terminal. I will certainly use again. Thank you Malagacar.com for a hassle and stress free rental!

Dropped off Seat Alhambra after a weeks hire today. Quick and efficient pick up and same on drop off. Will definately use again and recommend without question. Many thanks