Beoordelingen over malagacar.com - Page 84

This is a top player in rent a car good service and new clean cars never problems ,good price and top service ,recommended to every buddy ,whe come back in 2018

Having used Malagacar for the past 10 years I had no problem booking a car for my recent holiday. Service on pick-up was as usual efficient, however I was appalled to be given a Megane which on inspection I discovered almost a third of both front tyres were almost devoid of tread, an absolute danger on wet roads or rough village roads. The replacement was beset with warning lights coming on which I was told were of no consequence and didn't effect the car running. Altogether the experience left a bad taste and spoiled a little of the holiday.

Reply by Malagacar.com
Dear Mr Geoghegan,
 
Thanks for contacting us. The customer service and cars conditions is really important for us so I will investigate why the cars were not in good conditions this time. Please accept our apologies.
Regards,
 J. Alberto Anglada
 

Arriving Malaga tomorrow and I have booked with Malagacar.com once again !! Always reliable and friendly with best value and clean modern cars. Dave Thomson

WE HAVE BEEN USEING MALAGACAR FOR ABOUT THE PAST 2 YEARS WE COME TO COSTA DEL SOL AROUND 6 TIMES A YEAR AND WE HAVE NEVER BEEN DISSAPOINTED IN THE SERVICE I WOULD HIGHLY RECOMMEND THIS COMPANY.

Very disappointed as i was mis-sold a GPS when the car had inbuilt system. Upon returning the car I was given an apology and assured I would receive a full refund for the incorrect charges. I never received it and when i contacted Malagacar.com their response was that I was not entitled to a refund despite being assured by them that I was. This is absolutely dishonest and unprofessional. I am taking the matter to legal representatives as i feel i have been scammed. Considering they deem themselves as reputable this is not what you would expect from a reputable company. I would recommend anyone not to use this company if you dont want to be ripped off.

Reply by Malagacar.com
Dear customer,
 You know you are not right. You booked a car without GPS and when you arrived to the office, you liked to add a GPS., We have cars without and with GPS and the cars with GPS are rented if a GPS is requested by the customer. Then you paid for a requested GPS.
Regards
J. Alberto Anglada

 

Dit is de derde keer dat wij hier een uitstekende bijna splinternieuwe auto gehuurd hebben tot onze volle tevredenheid ,wij adviseren daarom deze verhuurder bij iedereen aan ,hebben goede auto,s en zijn zeer betrouwbaar geen gezeur over verzekering kopen ,je geeft zelf aan wat je wilt,kortom een betrouwbare auto verhuurder heeft zeer goede prijs verhouding met andere vergeleken en met een enorm service pakket in positieven vorm ,voor 2018 huren wij wederom voor vijf weken onze auto bij dit bedrijf ,ons advies doe u voordeel hiermee,mvg AJ

Quick and efficient at pick up, but most importantly you know that there are no hidden extras to pay for. I used this company because of the positive reviews and was vey glad that I did. Will use again!

On ne peut dire que mon expérience sur Malagacar soit des plus concluantes... J'avais réservé une citadine Clio ou similaire avec GPS dont voici un extrait ci-dessous de la réservation : Groupe de véhicule réservé: C2 - Renault Clio 5 doors with GPS - ou similaire Or, quel ne fut pas ma surprise de constater qu'il n'y avait pas de GPS sur le véhicule, en l' occurrence une vieille Mégane... Retournant à l'accueil j'ai réussi à comprendre qu'il fallait débourser 60€ pour avoir un GPS. La barrière de la langue faisant obstacle (personne ne parle le français) j'ai préféré laisser tomber. Mais je pense qu'il y a affichage mensonger quand même ! Autre remarque : Je loue une voiture tous les ans pour mes voyages et c'est la 1ère fois que j'ai une voiture avec des sièges aussi tachés. Et pas de remarques dans le document attestant de l'état de la voiture... Bref, pour moi c'est du Low cost, si vous nêtes pas trop difficile ça peut convenir !

Reply by Malagacar

Cher client,
Vous avez raison et la voiture que vous avez commandée est une petite voiture avec GPS. Nous ressentons l'erreur que le personnel a faite et nous pensons également que vous n'êtes pas satisfait de la voiture que nous vous avons donnée. 
Les opinions de nos clients sont très importantes pour nous. 
Salutation,
 J. Alberto Anglada
 

Aside from a long wait at pickup time (several flights arrived at the same time) very happy with the service. What was slightly disconcerting, having dealt with other hire companies, is that clearly malagacar are not really very interested in minor dings and scratches. Our car had a couple of very minor marks and we noted them down but the rep wasn't really interested. On return, the rep barely glanced at the car. This is great and sensible, but it would be helpful if they made a rule in their terms like "Small marks less than a 5c piece will not be charged unless there are excessive." - lots of people were fretting over inspecting the cars and baffled that it didn't happen. Drop off was instant, and the transfer was quick with no hanging around to fill up the minibus. We received a minor upgrade from the agreed car. Managed to turn the Spanish dashboard into English and also had to reset a tyre pressure warning light - but I like a challenge (and Renault really don't know how to make cars so it really was a challenge)! How car hire firms should be.

   Vaste klant bij malagacar sinds jaren. Steeds 100 % content. Een week geleden onze waarborg van 1040 euro kwijt. Scheurtje gevonden in carrosserie bij aflevering. Kijk auto goed na bij afhaling. We hadden geen enkel bewijs dat de schade niet van ons was.