I used this company last week following a reccomendation. The process was smooth and the car itself was very nice, spacious and pleasant to drive. Drop off was easy and the transfer to and from the airport was problem free. Staff very friendly and helpful. We needed an infanct car seat and 2 boosters and althought the boosters are unlike the pictures and are the very basic backless boosters, the seats were clean and well looked after. However, I have never had money blocked on my card for insurance excess with the ususal company I use in malaga and now 4 days after dropping the car off-I am still waiting for them to unblock my money. Which I need to pay my bills. The phone rings out and I am unable to speak to anyone. Dissapointed and won't use again-I simply do not have £1,000 that can be blocked and not released.
Reply by Malagacar.com
The deposit was blocked for a week so day before yesterday was unlocked automatically.
J. Alberto Anglada
Great service been using malagacar.com for last four holidays so easy uncomplicated thanks
Van: Alexander Monaghan
Booking number 977596 Malagacar is my hire company of choice. Over a period of time, I have used many of the other companies and found them universally to be venal and tricky. I have even been banned by one company for refusing their grossly over-priced insurance. Since I started using Malagacar, I no longer have any problems. Their booking system, hand over and return are all you could ask for from a company which would like your business and for your return. The cars are usually fine. HOWEVER..... This time I was allocated a Toyota Yaris, with 42,000 km on the clock, generally tatty, complete with cigarette burn holes on the drivers seat, stained seats etc. This old dog was so under powered that I spent most of my time in Axarquia in second gear. On one occasion, I had to eject my passengers in order to get up the main street in Los Romanes. I will book with Malagacar again, but hope that I will not be given a car so tatty and long in the tooth and that has sufficient power to navigate the roads in the Vinuela area.
Reply by Malagacar:
Dear Mr. Swan,
Thanks for your mail. The customer service is really important for us and this is why We are working hard in order to do the best for You and gives a SuperB service. About the car, this is a car with only 2 years and a 70 HP engine so this is why is a little bit slow. The previous cars rented by you were an Auris 90 HP Turbo diesel and a Seat Ibiza TSI 95 HP. In order to get a powerful car You must select group CE and not group C. the rate is really similar but you will get a more powerful car.Regards
J. Alberto Anglada
Van: Michael Swann
Booking 1017438 Finished our holiday yesterday - 26 June 2019.We have used Malagacar.com at the airport for a number of years. I have never had cause to complain unlike my earlier experience with one of the internationally known ones. The process with Malagacar.com is so easy from the point of ordering on line through collection and return. No upfront payment, fuel policy transparent and fair. There is no attempt to persuade you to buy excess insurance (I always have my own - world wide cover for a small annual fee). The Euro1000 block on your credit card against damage is always removed promptly. On one occasion I had to cancel my booking because of a medical emergency but again no problem. No upper age limit for drivers and no excess for them either - simple and hassle free. The cars are clean and in excellent condition. The way they treat their customers encourages customers to reciprocate and take care of the cars. This company sets a standard that others should follow. Long may they prosper.
Van: William Fleming
We have been with Malaga car hire for many years now, and we find them very reliable, with good new cars available at very competitive prices.
Looking forward to our next visit.
Van: Gavin. Horrocks
I can never understand why anyone would use another company. I have used them for years. They always look after you. Slick service...I have recommended them many, many times. I wouldn't use another company. If there is an issue...sometimes when I tell people to Google them....they are about the 5th or 6th down the listings due to others using Malaga car hire as key words...but look for the Orange badge....it's the sign of quality. Keep up the great work,
Van: Shane Gunstone
Absolutely amazing!!!! I never thought I could meet such a professional approach. Everything was a matter of about 2 minutes, the rented car was in perfect condition, returning fast and professional. No hidden baits or fees.
I'm glad I spent time looking for information about a good car rental - it paid off.
I look forward to the next visit to Andalusia.
Van: Karel Fiala
Amazing service!!! Honestly the smoothest transactions I loved my mini convertible and zero hassle when I came in with some dented panels because I got the full pack insurance—get the full pack insurance, it’s totally worth it. And thank you so much for not making me feel so bad about it!!!!!
Van: Bea Vo
Fantastic car hire company, have stuck with them for 15 years. Even helped me out when I forgot my licence one year and got a copy of it from DVLA so I could take the car! Wouldn't go anywhere else. Best prices, best service.
Van: Matthew Parks
Adres: Av. del Comandante García Morato, 34, 29004 Málaga.
Tel: +34 952 17 60 30. E-mail: email@example.com.
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