Opiniones sobre MalagaCar.com - Page 101

I use Malagacar on all my trips to Spain I think they are very helpful any problems get sorted the cars are of very good quaility would recommend to anyone wanting stress free carhire. I hire for long period so can only say how pleased I have been.

Within one year I have rented car at MalagaCar three times and every time experienced serviceminded customer handling and competitive prices. I have recommended all of my friends to use MalagaCar whenever they are around.

Great experience! We were greeted at the airport as agreed, and after a two-minute transfer we were at malagacar.com's offices. Fast service - and a super nice car! Hassle-free return of the vehicle. I can only recommend malagacar.com - also because of their very competitive prices.

Beware recent Price Rises long term rental Malaga Car. Have dealt with this company for a few years and have always found them good to deal with all round . Last booking was last September for 31 days at €10 per day. Car was Toyota Auris DIesel. This is high season 4 months ago . My next trip is planned for May 8th -Junne 21st 2017 which is midseaon according to the site for 45 days..The amount looked for is €17.98 per day , a whopping almost 80 per cent increase in a few months for rental in id season against high season. I have emailed malagacar about this but only received a two line response which did nothing to explIain, justify or compromise on this increase. So a word of warning if your thinking of booking for a longer term check out your prices

Reply by Malagacar.com

Dear customer

Your review and our answer will be publish as soon the Internet department can publish it.

We don't understand why the customers must be careful when the prices are shown online so we never lie and we never show NO REAL prices. If you got last year a better price that doesn't mean we have to give you the same daily price always. Now, if you like to get a special price because you have rented before, because you think the price can be negotiated or another reason is as easy as sending us an email and we will always try to help you but this is not the way as a review can be given in relation with the service, staff, car conditions...
Anyway I will study your case and, if we can, you will be helped. We always guarantee the best value but if you think you can get a better price (real price with no hidden extras) you are free to take it. I will be in contact with you by email in order to do the best for you (if is possible)

Regards
Alberto

UPDATE
Dear customer

I like to update the lines I sent you yesterday and I like to let you know that you can compare prices only when the group is the same so in August 2016 you ordered a group C1 and now you are trying to book a group D2.

Car group booked last year:

This is what you like now:


We cannot compare apples with pears.
Regards,
Alberto
 

This is the only rental car company I can trust. I have used them for many years. I have previously had problems with other companies, but never with Malagacar. Everything about their cars, prices, and service is excellent with my only possible negative comment being about the process and time taken collecting you from the airport. I think they are enforcing the numbered ticket system now, and that should make it better and avoid the free for all when the bus arrives.

Having looked at your website, I wanted to book a car in the F3 category with full pack. I rang the number provided on the website but before I could get my first sentence across, the man that answered the phone said "go to the website" and put the phone down. Well, thats the end of that booking. I will absolutely not use this company now. Quite unbelievable.

Reply by Malagacar.com
Dear Mr Jones,

Thanks for contacting us could you tell me when and at what time did you call? The customer service is vital for us and we don't accept employees who put the phone down.

Regards
Alberto

I booked a Renault Megane in June 2016 for €100 for 14 nights, this year its €250? WTF: Due to Brexit I guess??

Reply by Malagacar.com
Dear customer,
 You are right, you paid 101,19 € for 13 days (not 14). Please let me know the arrival and departure date and I will check the price for this year.
Regards,
J. Alberto Anglada
 

Car quality is ok, but reimbursement of caution takes ages and requires very close follow up. Two months after the rent of a car despite regular promises from the company, i still have to chase the company for reimbursing my caution. Success not guaranteed! Cannot recommend this company.

Reply by Malagacar.com

Dear Frederick,
I am trying to find the car rented by you but when I look for by email or name nothing exist. Please let me know the booking number or contract number.
Regards,
Alberto
 
 

As with many other people leaving comments, I have a mixed experience with Malagacar. The price I was quoted was extremely good, and although there was a long queue to collect the car the service was good, and the car was clean and relatively new when I collected it. However, I am disappointed to have been charged an additional amount with NO communication. The contracted rate was €76, I was actually charged €111... Please can you explain why? thank you Darryll


Reply by Malagacar.com:

Dear customer,

After studying your case, I can confirm you have paid what you were quoted. You booked the Basic Pack so the price did not include fuel. You were charged 76,62 € for the car + 35 € for fuel.

Regards,
Alberto


Reply by Darryll Rogers:

Dear José Alberto,

Thank you for investigating and confirming this point so quickly, I appreciate it and agree that you are correct.

Regards,
Darryll

Wir haben vom 24.12. bis 07.01.2017 Urlaub an der Costa Tropical gemacht. Wie in den zurückliegenden Jahren buchen wir mehrmals im Jahr bei malagacar. Grundsätzlich kann ich mich den anderen Bewertungen zurückliegender Jahre anschließen was Service, Abwicklung, Zustand der PKW's betrifft. Doch leider wurde bei unserem letzten Aufenthalt dieser positive Eindruck nachhaltig in Frage gestellt. Uns wurde ein Auto übergeben, dessen Zustand vor allem im Innenraum eine Zumutung war. Ungeputzt, versifft, klebrig, für jeden Normalbürger eine Zumutung. Wir hoffen, dass uns als Kunde im Basictarif zukünftig ein genauso sauberes Auto zur Verfügung gestellt wird wie denen mit dem all- inclusiv-Paket. Mit freundliche Grüßen Bernhard Herzog

Antwort von Malagacar.com
Sehr geehrter Herr Herzog!
Vielen Dank für Ihre Bewertung!
Wenn Sie ein Auto erhalten haben, das nicht in perfekt sauberem Zustand war, so lag das an einem Fehler, für den wir uns entschuldigen möchten. Wir bieten unseren Kunden immer den besten Service an, egal welchen Tarif sie ausgewählt haben.
 
Mit freundlichen Grüßen,
Alberto Angalda