Opiniones sobre MalagaCar.com - Page 89

Got to say whatever the post good or bad, I have got to give the staff 10/10 for answering All complaints and trying to rectify to situation . After reading some of the horror stories on other sites with no explanation what so ever and rip of merchants.There is a lot of cowboys working at most airport today, or should I say Dick Turpin. thinking of going to Malaga in September, I know what car hire company I will be using. Enoy the son

El pasado mes de mayo, intenté hacer una reserva en Malagacar y cuál fue mi sorpresa cuando me respondieron que sólo alquilan a personas que vienen en vuelo o tren. Me parece una VERGÜENZA y dudo mucho que sea legal. Yo soy tan digna como cualquier turista que venga de cualquier país del mundo y mi dinero tan válido como el de cualquier otra persona. Soy de Málaga de nacimiento y siento vergüenza de que una empresa con esa política comercial tan discriminatoria lleve en su nombre mi tierra.

Respuesta de Malagacar.comEstimada clienta

Sentimos lo ocurrido. Si recuerda cuando nos llamó le agradecería me lo hiciese saber para poder investigar. Si todavía le podemos seguir ayudando no dude en comunicarlo.

Saludos
Alberto

Ich miete schon seit einigen Jahren Fahrzeuge bei Malagacar. Wer hier nicht mietet ist selbst Schuld. Top Fahrzeuge Top Preise Top Service. Ich bin am 23. Mai in Malaga angekommen. Vom Flughafen sofort den Bus bestiegen ,zur Station, nach 10 Minuten war alles erledigt. Genau die Rücknahme des Fahrzeuges dauerte 5 Minuten Also-alles erste Klasse Mit freundlichen Grüßen Lothar Huth

Used Malagacar for an 11 day hire paying top dollar (full pack rate) recently, but definitely won't be using them next time. Our car was not "new" as they advertise, but had 60,000km on the clock. The interior was dirty & scruffy and the car had a broken parcel shelf + air vent + a front light wasn't working. The customer service man who we dealt with on picking up the car was unwelcoming and offhand, verging on being rude. Even worse, when we were putting our bags in the car prior to driving off, a Malagacar employee drove into the garage and harassed us to move our car quickly as he wanted to deposit his car in our parking space as no other spaces were available ! Totally unacceptable behaviour !!! Malagacar do NOT put the customer first and we expected better, we will book a car elsewhere next time.

Reply by Malagacar.com
Dear Mrs. Begriche,
 
Thanks for your email. We are really sorry you were not happy. The car had 59797 kms (37000 miles) when was rented by you so may be is not a brand new car but neither an old one. The car was inspected and checked by our mechanics in April who certificated good conditions. Anyway the car will be checked again by us when this is returned.
 
About the customer service I would like to know exactly what happened and why my colleague was rude because you say a man was rude but the system says the contract was made by a lady (María Ramirez). The customer service is really important for us.
Thanks for your opinion.
Regards
J. Alberto Anglada
 

We use Malaga car all the time. Bit of a wait for mini buses last few times which is frustrating. We could have walked to the office quicker sometimes!!! However, the staff are really nice and we get through very quickly because of info retained about us by them. If you do have reason to call them on the English number provided on the website take a breath as they are usually rude!!! Won't stop us using them as fortunately I don't have to speak to them when I hire a car!!!!!

Been with Malagacar now for a few years always had great sevice and usualy a good price.used them twice already this year and booked again for August. Pure and simple no long queues like the on site airport car hire companies

Have used Malaga.com 5 times and the service seems to be getting better except this time . Arriving at main arrivals excellent given our ticket number met at mini bus shuttle excellent member of staff pointed us to the mini bus . Arriving at the booking desk as our booking was the full package all the relevant information excellent paperwork done specially as you have the information This is where it went down hill, the woman asked us to wait by the stairs we waited people behind us got their cars and by this time was getting cross as know one seem to be sorting the issue out finally after 20- 25 minutes one of your male members took our paperwork and sorted where was our car . The man in the white shirt I assume he was a manager seem to be not sorting the issue . I await a response from you before making my September holiday booking on this matter.

Reply by Malagacar.com

Dear Mr. Wright,
Thanks for contacting us. We are improving every day in order to do the best for our customers. We are working with a new system so the customers are called in the office by the screen but this system is really new and is a beta version. I can see you were met by my colleague at 14:32 but something happened and it didn’t appear in the desk computers, so this is why you waited a little bit more.
We are sorry the incident this time.
Regards
J. Alberto Anglada

Arrived back 27th May 2017. Another successful renting from Malagacar.com. Quick efficient service. Excellent car nearly always new. This is about our 10th time with the company and we have never been disappointed. We have booked again for September 2017. well done Malagacar.

We have been using this company for several years now and have received a quick and faultless service from them every time. Will keep coming back.

I have used your company for several years now and have always been very happy with the service. So much so that our Son has booked a car with you in a couple of weeks from now. As he has not driven a car back to you before I mentioned the very useful video that you had on your website from when the new motorway link road was opened. Sadly, we can't find this now. Please can you send me a link to it so that I can pass it on and also, perhaps you could put it back on to your website as it really was so useful. Also, how about re-posting it on to Facebook too?

Reply by Malagacar.com
 
Hello Christopher, thanks for the idea, we have sent you a private message and also published a Note with the videos in FB.

Kind regards!