Opiniones sobre MalagaCar.com - Page 88

4.6 de 5.0 basados en 2233 opiniones.

Car quality is ok, but reimbursement of caution takes ages and requires very close follow up. Two months after the rent of a car despite regular promises from the company, i still have to chase the company for reimbursing my caution. Success not guaranteed! Cannot recommend this company.

Reply by Malagacar.com

Dear Frederick,
I am trying to find the car rented by you but when I look for by email or name nothing exist. Please let me know the booking number or contract number.
Regards,
Alberto
 
 
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Web: MalagaCar.com
Puntuación: (1 de 5)
As with many other people leaving comments, I have a mixed experience with Malagacar. The price I was quoted was extremely good, and although there was a long queue to collect the car the service was good, and the car was clean and relatively new when I collected it. However, I am disappointed to have been charged an additional amount with NO communication. The contracted rate was €76, I was actually charged €111... Please can you explain why? thank you Darryll


Reply by Malagacar.com:

Dear customer,

After studying your case, I can confirm you have paid what you were quoted. You booked the Basic Pack so the price did not include fuel. You were charged 76,62 € for the car + 35 € for fuel.

Regards,
Alberto


Reply by Darryll Rogers:

Dear José Alberto,

Thank you for investigating and confirming this point so quickly, I appreciate it and agree that you are correct.

Regards,
Darryll
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Web: MalagaCar.com
Puntuación: (3 de 5)
Wir haben vom 24.12. bis 07.01.2017 Urlaub an der Costa Tropical gemacht. Wie in den zurückliegenden Jahren buchen wir mehrmals im Jahr bei malagacar. Grundsätzlich kann ich mich den anderen Bewertungen zurückliegender Jahre anschließen was Service, Abwicklung, Zustand der PKW's betrifft. Doch leider wurde bei unserem letzten Aufenthalt dieser positive Eindruck nachhaltig in Frage gestellt. Uns wurde ein Auto übergeben, dessen Zustand vor allem im Innenraum eine Zumutung war. Ungeputzt, versifft, klebrig, für jeden Normalbürger eine Zumutung. Wir hoffen, dass uns als Kunde im Basictarif zukünftig ein genauso sauberes Auto zur Verfügung gestellt wird wie denen mit dem all- inclusiv-Paket. Mit freundliche Grüßen Bernhard Herzog

Antwort von Malagacar.com
Sehr geehrter Herr Herzog!
Vielen Dank für Ihre Bewertung!
Wenn Sie ein Auto erhalten haben, das nicht in perfekt sauberem Zustand war, so lag das an einem Fehler, für den wir uns entschuldigen möchten. Wir bieten unseren Kunden immer den besten Service an, egal welchen Tarif sie ausgewählt haben.
 
Mit freundlichen Grüßen,
Alberto Angalda
 
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Web: MalagaCar.com
Puntuación: (2 de 5)
Netter Empfang bei der Ankunft, reibungsloser Ablauf ohne Wartezeit, hatten ein Paketservice gebucht, keine zusätzlichen Kosten, tolles, sauberes,gepflegtes Auto, Benzin halb-halb, unseres war zu dreiviertel voll.Die Rückgabe war innert 5 Minuten erledigt, wurden dann sofort an den Terminal gefahren. ein grosses Kompliment an das ganze Malagacar Team, freundlich, hilfsbereit und kompetent. Werden bei unserem nächsten Besuch im Dezember wieder Malagacom für 4 Wochen buchen. Danke für alles, können Sie nur weiter empfehlen.
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Puntuación: (5 de 5)
Just had a great nippy toyota for a week always good cars from Malagacar. Im back out in Spain in three weeks time and sure to use Malagacar again.
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Web: MalagaCar.com
Puntuación: (5 de 5)
When we are in Spain, we always rent our car with Malagacar. Most of the time we apply for full service. Last time in november I accidently booked one day to many which upon arrival we told the lady at the desk. It was not possible to change the booking so we had to pay for one dat extra which also included the full package. This time, we only have a one way ticket so that we can decide when to fly back to Holland. We also have one way tickets for February and march. We like to rent our car with Malagacar but we do not know how to place the booking. We rented our cars the last 3 years only with Malagacar and always got a good service so I am sure we will work out!!
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Puntuación: (5 de 5)
I have been using Malagacar.com for a number of years now and have always had a very good experience. My latest booking over the Xmas and New Year period was a bitter sweet one. When we arrived at the meeting place the first driver was not interested in checking the queue tickets so with having a partially disabled member in our party we were unable to compete with the free for all. It was the same trying to get on the transfer bus back again. The ticket idea is a good one but should be managed better and also repeated on the return journey. When I got to the check in desk (paid full pack but no priority queue) I was given a car in a lower group than I had booked or paid for. I pointed this out and was offered a discount. I told the agent that the size of the car was important and the reason for pre booking one. I was told there was no car available in my required group and in the end had to settle for the best alternative on offer. This car then broke down on our way to Seville 2 days later. Fortunately we were picked up within 30 mins and returned to the airport office and given a replacement car in the group I had originally booked. Apologies were made for all my troubles and a discount was given. Replacement car was excellent and the rest of the hire went without incident. Brake down service was excellent and staff tried hard to make up for me not getting the required car I needed. Just hope that next time they have planned in the right group car I require as booking in advance gives no excuse for not getting this right.

Reply by Malagacar.com
Dear Mr. Billsu,
 Thanks for your email. I helped you when you came with the broken car and you could get the Evoque. We are really sorry the Evoque was not available when you arrived on December 26th but the car booked for you was not returned by the previous customer so this is why my colleague tried to give you a BMW X1. My colleague liked to give you a BMW X1 because is not usual a customer who book a SUV like a people carrier so this is why You were not offered the Renault Grand Scenic.
Thanks for trusting us and we hope to see you soon. 
Regards,
Alberto
 
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Web: MalagaCar.com
Puntuación: (4 de 5)
Mi amigo y su familia yo alquilamos un coche hace no mucho tiempo servicio rapido y recomendable nos recogio a las 5 de la mañana un chaval que le pregunte su nombre y se llamaba Emilio, muy majo y atento y muy servicial a la hora de subir las maletas, muy amable aparte del servicio de oficina que nos atendio muy sastifactoriamente en muy poco tiempo, muy contento, recomendable
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Puntuación: (5 de 5)
Disappointed. Car was filthy inside, it felt like someone had been sleeping in it. After using car used antiseptic on hands to avoid infection. Car drove ok but faltered and suspension juts carried on bouncing after any large bump. Service ok. Will not return.

Reply by Malagacar.com
Dear customer,
I am sorry but I cannot find your booking by name or email given. Please let me know the booking or contract number so I will see what happened.
Thanks
J. Alberto Anglada

 
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Web: MalagaCar.com
Puntuación: (2 de 5)
I have been renting different cars in Malaga for four months now. I have tried different companies, more expensive as well. And I have also been tempted to choose cheaper companies, but so far I I have been put off by the reviews and did not dare. The last times I have chosen Malagacar and I have been really satisfied. Easy to find at arrival, quick shuttle and quick and nice service at the office. The cars are not new but absolutely without problems. There has been some scratches which I have shown to the staff on pick-up, and they have been noted directly. When I have had questions I've got very quick answers by e-mail, even night time. I have paid the agreed amount upon pick-up plus half a tank of fuel. As I usually choose basic Insurance they have registerred a deposit of 1000 Euros at pick-up. I have never had any damages or other problems so the deposit has not been used. So far I can highly recommend Malagacar. And I hope the good handling will continue so I can remain a satisfied and happy customer and that I don't have to find another Car Rental Company.
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Web: MalagaCar.com
Puntuación: (5 de 5)

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