Avis à propos de MalagaCar.com - Page 178

Dear Maryori
I would like on behalf of my wife and myself to thank you, and your company for the first class services I received, when I was unable to return to Spain due to an incident.
I will be telling everyone I know to use your company for car hire and parking
Regards
Jim& Marlene O'Dea


Response from Malagacar.com
Hello Mr O´Dea
Many thanks for your kind words; we really appreciate your comments. Hope to see you again soon
Best regards
Maryori
Reservations dpt.

I arrived at Malaga Airport last Friday and waited 15 minutes for shuttle bus before walking to Malagacar.com. That was my only negative experience and it was fabulous from then on. A very friendly helpful man took my details and within minutes I was upgraded and the car was waiting for me outside the office. It was an almost new Diesel Auris. When I left the car back yesterday a young man approached me and offered to drive me to Departures. The half tank of fuel was a very reasonable €32 and Insurance €28 plus €73 hire. I would highly recommend Malagacar.com.

Great but no loyalty for repeat customers

I recently hired a car from Malagacar.com. The service and vehicle were first class. We were met by a representative at the airport and directed to the company minibus which quickly conveyed us to the depot. Although very busy we soon had our car and were on our way. On our return a company driver took over the vehicle and immediately drove us to the airport. I particularly liked the half tank fuel policy which I think is much fairer on the customer than charging for a full tank. Will certainly use Malagacar.com again.

Everything was ok. We were satisfied.

The best car hire company i have used in Spain.
I have used quite a few companies in Spain (3 at Malaga airport) and by far the best for value and service are malagacar.com.
Be careful not to use the other company called malagacar.

For over 10 years I have been a client of Malagacar.com. 4 to 5 times a year I rent a car at this company for a period of 4 to 6 weeks. Also, many of my friends and family rent their cars at this company, this on my advice. Until now I was satisfied, the cars are generally in good condition and the prices are competitive. Nevertheless from now on I will never do more business with this company for the following reason. Two days ago I was robbed of all my personal belongings including the car key. When I contacted Malagacar.com to inform them of the situation I was just told by the employee that this event wasn't covered by the insurance (the maximum) i had and that it will cost me money, € 130 for a new key + another 100 € for bringing me the spare key. Not one word of empathy not even annoying for you. When finally the spare key was brought i was informed that they had tried to book off € 230 from my credit card, pay attention THIS WITHOUT MY AUTHORIZATION. It failed because my credit card was already blocked. When returning the car I asked to speak to the manager about this situation, he did not even have the courtesy to speak to me. All communication was via one of the employees. Despite repeated requests to show me an indication of the price of a new key and my question on which the amount of € 100 for bringing the spare key was based i got no answer. I had to pay and that was it. They have lost a client today and I will certainly inform my friends and family about this treatment. Still useful to know if you decide not to take the extra insurance offered by them, Malagacar.com will book off a deposit of the same amount as the amount of the rent from your credit card. This amount will be refunded to your account when the car is returned but in the meantime your credit will be limited because of their transaction.


Response from Malagacar.com

Dear Mr. Meteyry,
Thanks for your comment. As you say, the key was lost by you (or has been stolen from you) so when you called we told you the cost was 130 €. We gave you the option to pick up the key at our office or we could take you the key for 100 €. In case you had taken a taxi it would have been expensive. You have rented some cars from us so you know the loss of the key is not covered. With any car hire company the loss of the key is not covered by the insurance.
When you called we informed you about the cost and this charge was going to be made in your credit card.
When you returned the car you spoke with the person in charge at that moment and he told you as well that the loss of the key is not covered by the insurance. The price for a replacement key is 130 euros for this car model and that is what you were charged. You asked for the invoice and we gave you. About the 100 €, we had to go to San Pedro (70 +70 km), 2 hours lost, 1 employee, fuel… Again, you were informed before we went.
I am sorry you don’t like to rent again from us but understand the situation. We didn’t commit any fault.

Regards,
Alberto

Just got back from Spain after one weeks holiday. We hired a small car from Malagacar.com and the price and the car (Toyota Aygo) were just great. 67 euros plus 1/2 tank of fuel under 28Euros works out around £83. Very good value and great service from the staff. Well worth the 5 star rating

I have used Malagacar on 3 occasions this year and cannot fault their service. On each occasion I have rented a Nissan Quashqai which has been almost new, in immaculate condition and at a very reasonable price. See you again in October and thank you!

Absolutely marvellous. This was our first time hiring a car in Malaga, so we spent some time researching the different companies and this seemed to be our best priced option. Everything went so smoothly. Upon arrival at Malaga airport we found the rep at the entrance who directed us to the pick-up point, short walk and we were whisked away in the minibus to malagacar, only a couple of minutes away. Numerous people checking in but after a few minutes we were sorted by a lovely lady member of staff, car had a few marks but was assured all would be ok as paid extra insurance. 90 mins after we landed we were on our way and that included long wait to get cases. When we returned there were a number of people all arriving back at same time, but we were whisked back to departures in the car, all together absolutely brilliant, thank you malagacar.