Avis à propos de MalagaCar.com - Page 63

4.6 sur 5.0 basé sur 2288 commentaires.

I have used your company many times and am generally happy with your service. But I have sometimes been annoyed at the lack of an organised queue system in your office - people come in, edge past people already inside and try to get served first, very annoying! Please consider a tape barrier to create only ONE queue, this would be far better.
De:
Soumis le:
Web: MalagaCar.com
Note: (5 sur 5)
From booking the 9 seater, sending a query, having a quick reply, being picked up at the airport with no problem and excellent service in the office we cannot fault the service or the vehicle. Drop off was also very smooth. Thank you Malaga cars.
De:
Soumis le:
Web: MalagaCar.com
Note: (5 sur 5)
Thanks for an uppgrade that I was not ready for. I orderded a Renault and recieved a nearly new,BMW 3’6D. FANTASTIC car. Cannot explain how satisfied i was. I will recomend Malaga Car.com to all my Friends.
De:
Soumis le:
Web: MalagaCar.com
Note: (5 sur 5)
Have used many times, they never disappoint. Excellent.
De:
Soumis le:
Web: MalagaCar.com
Note: (5 sur 5)
Have send a question re hiring a car for longer period but no answer. Do I have to book 3 different cars to cover my stay in 9 weeks, have foud it is much cheaper than hire for a longer period, why? BR Jan

Reply by Malagacar.com

Dear customer,
Thanks for contacting us. The prices are calculated by the system and these can be different depends on availability, season and rental period. Please let me know the period when a car is needed and the kind of car you like and I will give you a quote.

Regards
J. Alberto Anglada
 
De:
Soumis le:
Web: MalagaCar.com
Note: (5 sur 5)
We came several times to your office and never had problems and no waiting. May 2018, we came back and there was a very long wait. When it was our term, we did'nt found our booking number, despite it was in my phone...we know the reservation was made! We found our future reservations for July and August. We expected some understanding from the counter attendant. He said that we have no reservation, he made no effort to search. If he had looked with the name...he would have found it! But he was arrogant and he had no time to spill with us. He asked someone else.We waited another long moment and finally the responsable said he tried to get a car for us. We were taken care of by a lady...she helped us a lot. She made a new reservation...but at the end she found that we actually had a reservation! What a loss of time! If the first person had bothered to help us we would not have contacted you.I am extremely disappointed with your service! And what is that new VIP policy that passes in front of everyone? We waited one hour...before arriving at a counter! After a long trip this is unacceptable!

Reply by Malagacar.com

Dear customer,
 
Thanks a lot for your comment. Not always the customers comes with booking numbers known but We can find the bookings looking by nave. The search is done in less than 15 seconds, with just typing part of your name or surnames and this is what Amina did. About the another employee, I will talk with him but I am sure that it was not the intention of our employee to be arrogant. He is an employee who is working in the company for a long time (more than 2 years) and we know him well. He has been in another department (check in) and has just been moved up to the customer service desk (5 days prior your arrival day).

Regards,
J. Alberto Anglada
 
De:
Soumis le:
Web: MalagaCar.com
Note: (5 sur 5)
YO ESTOY MUY CONTENTO CON EL SERVICIO. LOS COCHES Y EL STAFF. MUCHAS GRACIAS SEE YOU SOON
De:
Soumis le:
Web: MalagaCar.com
Note: (5 sur 5)
Bien situé tout près de l’aéropor. Comme il ne s’agit pas d’un courtier, nous avons bénéficié d’un excellent servicepwesonnalisé autant à notre arrivée qu’à la remise de la voiture. La première voiture que nous avons eue avait un petit pépin et on nous a loué une autre voiture sans aucune difficulté et s’excusant des ennuis que cela aurait pu nous causer. Je recommande cette compagnie sans aucune hésitation.
De:
Soumis le:
Web: MalagaCar.com
Note: (5 sur 5)
Having used you several times before, I have always found the Service to be 5 star, however, this last time (April 25~10May) I have just one observation which has made me only give 4 stars this time. I paid by a MasterCard credit card and was surprised to find p, on my return home, that you had converted the rate to GBP and used a different exchange rate than had you debited me in Euros is MasterCard. My Credit card company told me that all they received was a sterling amount for me to pay with no reference to Euros. You did not ask me whether I wanted to pay in pounds or Euros and the rate you used was not advantageous to me, only to you. I emailed you to ask why, but have not received a reply.

Reply by Malagacar.com
Dear customer,
Thanks for contacting us. Usually the staff asks to the customer before make the charge. Anyway I have just left a note that you like to pay always in Euros.
Regards,
J. Alberto Anglada

 
De:
Soumis le:
Web: MalagaCar.com
Note: (4 sur 5)
3 stars for Malagacar.com. Pick-up service was not good, but the rest was OK. 5 stars for Startpackage - a perfect service for late arrival in Malaga. We started the first day in Spain with bacon and eggs :-). All food was fresh and cold in the bag. We were greeted by one of the owners (Kim), who had our start package at the car rental office. Will definitely use the startpackage again.
De:
Soumis le:
Web: MalagaCar.com
Note: (3 sur 5)

Adresse: Av. del Comandante García Morato, 34, 29004 Málaga.
Tout contenu © 2022 malagacar.com - Bardon y Rufo 67 S.L.

MalagaCar.com
EnglishEspañolDeutschNederlandsРусскийFrançais
Assistance Online
Connexion client
24h Service
Add an Electric Scooter to your Booking!

Cartes de crédit acceptées