Avis à propos de MalagaCar.com - Page 64

We have used Malagacar.com sixteen times over the past few years and it has always been a pleasure. Hassle free pickup and dropoff, courteous staff and great cars. We have recommended them to our friends and family and would have no hesitation in recommending them to everyone.

1. I did not get the car what I wanted to hire, but got another one for doubled price. 2. I did not get the 1100 EUR deposit back despite of number of calls and emails. STAY AWAY FROM THIS COMPANY! UNPROFESSIONAL.

Reply from Malagacar.com:
Dear customer,
We are sorry you were not happy but
The booking was made with a basic price of 85,20 € and this is what you paid. If You are sure You booked for a cheaper price, please send us the email you must receive when the form is completed.
The amount of 1100 was not charged but blocked. That amount was unblocked a week ago.
 
Regards
J. Alberto Anglada
 

Super service as always, collection and return procedures swift and fuss free. I do not hesitate to recommend your company, thank you. GS

My first time using Malagacar.com and not a problem. Would certainly use again.

Quelle désillusion pour ne pas dire arnaque... Après plusieurs années de location de véhicules chez Malagacar sans soucis.... On nous a forcé/obligé, cette année, à payer l'assurance complémentaire à presque 300 €. On nous a refusé le paiement de la caution avec nos 2 cartes Visa dont une Visa Premiers et une MasterCard sous prétexte que ce sont des cartes de débit et pas de crédit, incompréhensible, c'est bien la première fois qu'on nous sort une telle absurdité. Mais trop tard pour pouvoir se retourner et louer ailleurs, étant au pied du mur, nous nous sommes résigné à payer. Par contre pour payer la location et l'assurance complémentaire pas de problème comme par hasard... De plus à aucun moment il nous a été demandé de composé notre code pour les cartes. Nous tenons à rappeler que les années précédentes il n'y a jamais eu ce genre de problèmes et que les cartes Visa utilisées à l'époque étaient les mêmes. Concernant les voitures louées, l’accueil, la dépose du véhicule à toute heure, les transferts entre l'aéroport et Malagacar, nous n'avons jamais eu de soucis d'où la note montée à deux étoiles au lieu d'une. Mais ce dernier incident, 300€ de moins dans le budget vacances non prévu, nous fera surement louer ailleurs l'année prochaine. Damien Gonzalez / Maude Bertrand

Réponse de Malagacar.com
Cher client,
 Nous sommes désolés de ne pas avoir été satisfaits cette année de la location de la voiture mais, s'il vous plaît, étudiez la situation car elle n’est pas comme vous l’indiquez. Vous deviez accepter l’assurance à tout risque car vos cartes de débit / crédit n’avaient pas de fonds suffisants ou qu’elles bloquaient le montant à payer / déposer.
Par conséquent, nous avons prouvé que notre intention était de vous aider.
Salutations

J. Alberto Anglada




 

Have been using Malaga car for over 7 years.only company I will use in Malaga.Excellent cars speedy pick up no and hidden costs.if your visiting the Costa del sol make sure you use this company

Having used Malagarcar for the last 5 years, 3 or 4 times a year, we are returning yet again on 1st October - there is no-one to beat them on price, service, smiling and friendly staff and good clean quality cars - they always get it right

This was my 5th time hiring a car at Malaga Airport and my fourth time with malagacar.com. This time I booked an automatic, a first for me. The transfer was efficient, I was taken immediately when I entered the office and within ten minutes I was brought my car. No hassle, no pressure selling of insurance and the comfort pack was excellent value. The car was simply superb and I drove more this year than ever before as a result. The return was straight forward with absolutely no fuss. Like my brother I tried goldcar last year and although the basic price was very low there are hidden costs no matter how thorough you think you are. I find malagacar.com completely trustworthy, reliable and the only company I will use in future. The experience helped to make my holiday fantastic. Thank you malagacar.com!!!

I've hired cars many times in Malaga Airport from several companies and Malagacar(my 5th. time with them) is simply the best. The young woman that served me was really helpful and really nice and when i returned the car she was again really helpful. There was no pressure to take the full insurance which is great. I took the Comfort Pack (half full tank bring back half full) which means you only pay for the online price and you get an extra driver and full roadside assistance included, so its up to you how much fuel you use. I got a Renault Megane (latest model) and it was spotless inside and out.To my detriment i used goldcar last year (2017) because i got got a really good online price initially, but, by the time i got to the desk i got charged for a full tank of full (which i was supposed to get a refund for unused fuel which i did not), charged for fueling the car and charged for using a credit card (which you have to use). To me Malagacar is transparent and there is no hidden charges and deliver exactly what they say. I have booked for next year already.

We have used Malaga Car Hire for many years visiting the Costa Del Sol 3 to 4 times per year. We have always received excellent service which is why we continue to both use Malaga Car Hire as well as recommend to family and friends. This excellent customer service was highlighted this week when a "boot open" warning light appeared on the dashboard. The boot wasn't open BUT the car thought it was and therefore we were unable to lock the car. We contacted Malaga Car hire to highlight the issue and they delivered to us in our village (some 50 minutes away from Malaga airport) a replacement car within 3 hours from us contacting them with the problem. That is what I call excellent customer service. Many thanks Stuart Preece