I emailed you last year regarding problems around getting onto the mini bus to transfer you from the airport to the car hire office. I pointed out the problems and you were kind enough to reply.
We have used Malaga Car hire on many occasions each year, four time so far this year. The experience we had on 16th of June was not good at all.
We were on the Monarch flight that landed around 7.15 pm. We got to the collection point to collect the bus and it was just leaving and was told that the bus would return in about 10 minutes.
This did not happen! After about 25 minutes one passed us by at the collection point full of people??
At this point as many as 3 car hire busses from other companies came and went !!!
After 40 minutes a bus arrived and there was no order on getting on the bus. no numbers were given out on who should be first to get on the bus and there was a lot of pushing and arguments.
At the time a second bus arrived.?? Then both buses arrived at the office at the same time and the same happened. Pushing argument and two women swearing at each other at the desks!!
We are due to come out to Malaga again on 2nd September but I cannot go the an experience like this again.
After our last emails I hoped there would be improvements. But nothing is better. I am now not sure I should book my car with Malaga Car Hire in September?
I am sorry for the delay in sending you the email but I did not have any internet while in Spain.
Response by Malagacar.com
Dear Clive, thanks for the phone conversation so this has been really important in order to know the problem happened. For next time please log in our system In order to get offers and when you arrive to the office co directly to “VIP desk” so avoid any queue. I will write a note in the system
J. Alberto Anglada
De: Clive Whittles
First of all the pick up from the airport was great. It was on time and the driver was really helpful helping me with luggage. Great start!
next was the car hire, took a while in the queue but not too bad.not sure why I was charged an additional 30+ euros for fuel? Or 35 euros for picking up at 11 o'clock? There was no mention of these on my online booking?
Finally the car. A Toyota auris, not the car I wanted but still it was similar. I was happy until I saw the damage. I mentioned it to the service guy who said it was all logged. But I had nothing on my paperwork to mention the damage.
my concern is that I did not pay for additional insurance as I already had some d Rom a third party provider. If you say I caused the damage I have no evidence to say it was there already.
so I will list it here:
deep scratch to passenger side front bumper.
front passenger side wheel scuffed.
scratches to boot bumper.
rear drivers side bumper coming away from car.
cigarette burns to front passenger seat.
I think that was all but could have been more. I hope I won't be charged anything for this damage!!!
Reply by Malagacar.com
Dear Mr. Donoghue, thanks for contacting us.
a. When the booking was made on March 3rd the term and conditions were accepted. If you read it you will see you had to pay for half a tank of fuel and this is what you did.
b. When the booking was made on March 3rd the term and conditions were accepted. If you read it you will see you had to pay 35 € for late delivery and this is what you paid.
c. The car you ordered was the car you got (Group D2 is a 5 doors diesel car). About the damage you will not be charged. We took note of them.
J. Alberto Anglada
De: James Donoghue
Reliable, cheap, flexible and therefore our solid choice :-)
De: Andreas Rosenberg Simonsen
We had a car for 2 weeks of Malagacar. We've never had such a hassle free rental. Thanks for everything. We continue renting with Malagacar and recommend you to our friends. Kind regards
De: Andreas Korn
have used the company several times but last week when I was told the excess insurance was no longer 7euros/day it is now 14euros/day. so I didn't take it and was told the deposit, which was 200euros, now costs 1000euros. as the credit card I gave them did not allow a withdrawal of 1000euros it looked like I was forced to buy the additional insurance! using another card I deposited the 1000euros and hope it will be repaid early next week.
De: Brian Hedley
This is without doubt the best car hire company. Excellent treat, new clean cars and both the pick up as the return are very good. I hire with Malagacar since 2012 and will be doing so if they keep up the good work.
De: Juan Miguel Cruz
Faultless. Having read the reviews I was a bit nervous but I shouldn't have been. I saw people ahead of me in the short queue who obviously hadn't read the terms, silly mistake. Booked car at the old insurance price structure and that was what I paid. Express fuel option made return VERY simple and works well if you are going to use at least a half tank. Also because we had a spare seat their driver jumped in and took us to departures on our return. Mobile WiFi only €4 per day, makes navigation so easy on a tablet or phone. The full insurance option has jumped in price but compare the FULL cost and then decide. Even if you are a very confident driver never assume your car won't get damaged by someone else, so if you want peace of mind take the full package and be able to drop off care-free with no outstanding deposit on your card.
De: Dean Mcelfatrick
This was our third time using Malagacar.com and once again faultless. We were in a car within 25 minutes of landing. It was new,clean and at a great price. The return also was quick with no feeling of tension on the condition and courteous staff. We will be booking again soon.
De: Brendan Howell
In these days of disingenuous, opportunistic car hire firms, I cannot imagine a better car hire company than Malagacar.com.
Their business plan is obviously to take advantage of the unscrupulous competition by providing a first class, honest service. Gone are the tortuous micro-examinations of the vehicle Before and after the hire period where you end up too scared to even sit in the damn thing. I have found them to be a relaxed, friendly team and the car was in good condition. The whole operation ran smoothly. Thank you ladies & gentlemen at Malagacar.com for restoring my faith in car hire in Spain
De: Mike Garvin
Have used malagacar for a couple of years. Very reasonable. But unfortunately this year will be using another company. As the extra insurance to cover locks,wheels,tyres and underbody has risen by 200% from 56Euros to 168Euros in one years. Unless you check the small print you'll be in for a nasty little surprise when collecting the vehicle, on top of what you've been quoted as the cheapest price in Malaga. You can be declining the extra insurance, but then they'll just take 800Euros from your credit card as security instead. That you will loose if you happen to damage a tyre. Funny how they don't publicise this on the main advert.. Please check for youself as its all true not slanderous just the truth.
Response by Malagacar.com
Dear Mr. Bunker,
Last year you rented a car for 14 days for 310 € and this year for 15 days the price should be 300 € so this year the rental prices are cheaper but there is an insurances excess. In case you find a better quote we will be pleased to study it.
J. Alberto Anglada
De: Geoff Bunker