Avis à propos de MalagaCar.com - Page 80

Hola, yo alquilé una semana en septiembre y el trato fué muy bueno, buén coche pero no el que alquilé, lo mejor que tiene es que desde el principio sabes lo que vas a pagar, no sale nada de letra pequeña como en otras compañias, ahora en navidades volveré a alquilar con malagacar, si es así como la última que hice, creo que será mi compañia de alquiler cada vez que visite Malaga ya que lo mejor que tiene es la claridad en los precios y su servicio. La recomiendo

Though there was slight confusion as to the pickup point due to building work at the airport, that we could not go through the door indicated on the paperwork, once our group of four golfers had been collected from the airport and taken to MalagaCar's office we had no problem in obtaining our vehicle, which was well presented, and as such we where in and out of the office in less than 15 minutes. MalagaCar.com is also a lot more efficient than the expensive major rental companies located at the airport where we have previously waited over an hour for a pre-booked vehicle, and then had to go to the basement to locate, were as MalagaCar's vehicles are ready and waiting. We will definitely booking our car-hire with them next year.

Have contacted you office four times in the last two weeks to book a hire car in March 2018 for ten days by Email no reply so contacted by phone and was told I would receive a reply next day still waiting . I have used your service for at least ten years and could not fault your service . I await your comments. Robert Wilkinson.

Reply by Malagacar.com

Dear customer,
 
Thanks for contacting us. You tried to book a car on November 5th at 14:24 and 16 minutes later We sent you the booking confirmation 852817.
Again you made another booking 2 days later and 29 minutes later We sent you the voucher 852817 again.
On November 12th You made again a booking and 3 minutes later We sent you a new booking voucher 854558.
Yesterday You made again a new booking at 19:33 and at 21:56 We sent you again a new booking 856843.
Then, bookings 852817 and 854558 will be cancelled.
 
Regards,
J. Alberto Anglada

voor de 2e keer een auto gehuurd en net als de eerste keer super te vreden goede service en top auto's. Basic pakket genomen incl verzekering en hop auto halen geen borg en bij inleveren naar binnen rijden,sleutel afgeven en weer terug naar het vliegveld gebracht.Top service , top autos Ik heb een A auto geboekt en kreeg een D mee voor de zelfde prijs. top top top ga zo door Malagacar.com en de volgnede keer boek ik weer bij jullie want een tevreden klant is een klant die tevreden terug komt en het woord verspreid hoe jullie met klanten omgaan.

Wir waren extrem unzufrieden! Wir hatten zwei Kindersitze mitgebucht. Obwohl wir mit den zwei Kindern und dem Gepäck mehr als überladen waren, wollte uns niemand helfen die Sitze zum Auto zu tragen, geschweige denn einzbauen. Auch beim Einbau wollte uns niemand helfen. Erst nach vielen Bitten und Nachfragen wurde uns Aufmerksamkeit geschenkt. Die Sitze waren defekt und konnten so gar nicht montiert werden usw. Insgesamt dauerte das Ganze fast eine Stunde und sehr viele Nerven. Sehr kinderunfreundlich!

Antwort von Malagacar.com
Sehr geehrte Kundin,
 
Danke für Ihre Nachricht. Bitte lassen Sie mich wissen, wann Sie ankamen, um zu überprüfen, wer Ihnen das Auto gab.
Danke,
J. Alberto Anglada
 

Hallo ich habe bei Malagacar schon sehr oft gebucht und es klappte immer hervorragend. Ich bin mit der Autovermietung sehr zufrieden, werde sie im Februar wieder in Anpruch nehmen. Die 35 € für außerhalb der Bürozeiten finde ich natürlich auch nicht so gut aber es ist schon i.O . wenn man um Mitternacht ankommt und den ganzen Service in Anspruch nehmen kann.

Let’s keep this simple I arrived on time yesterday with my driving license.HSBC Business debit card and identification. I told them I had brought excess insurance already and I only wanted their basic hire. They told me this was not possible unless I had a credit card. I explained to them nothing in their terms and conditions what I had read showed this to be the case as all it requested was a credit or debit card. No matter who I spoke to and there were at leat four representatives checking people in along with one being a stand in Manager would not admit to the fact their Terms and Conditions did not state in order to have basic cover you must have a credit card. All it stated was a credit or debit card. Customer service was disgusting and they were only interested in getting me to pay over a €100 for their full cover. My sister came to pick me up otherwise I would have been charged over €200 for a week hire on an original quote of €77 euros. In conclusion they have lost a customer when in reality they could have resolved the situation by being honest around their Terms and Conditions I will never deal with people that lie or can’t admit their mistakes. A good business would be thankful a serious error on their part was brought to their attention rather than punish a genuine customer.

Reply by Malagacar.com


Dear customer

When you booked the car you accepted the term and conditions which are clear. You can pay cash or with debit card but the extra insurance must be taken so the staff just told you what you accepted on advanced.

https://www.malagacar.com/uk/terms-and-conditions.html
PAYMENT
Payment is completed upon collection of your vehicle with VISA, MasterCard or AMEX credit card. You can pay with a debit card (Visa or MasterCard) or in cash (a valid debit or credit card is required) when you book the supplementary insurance (extra insurance) or the Full pack rate. The credit card holder must be the lessee (main driver).

Regards
Alberto

Good service and prices!

Great service, great car. Fast and hassle free. Will now be a regular customer

Es gibt für uns KEINE bessere Autovermietung in Spanien. Es läuft immer alles SUPER ab. Gute Autos , guter Service.