Avis à propos de MalagaCar.com - Page 83

I recently hired a car from you and on collection of the machine I was told that both of my cards had declined for the €1200 deposit. I was then told that the only way was to take out your insurance policy despite having taken out a full excess liability insurance policy before leaving for Spain. Feeling under pressure from yourselves and the fact that there were other persons queuing for collection of their cars we seemed to have no alternative but to take what was offered. I have since contacted the bank who are currently writing a statement on the the fact that there were no transactions of any large amounts and that both the credit cards I used had good limits with no restrictions on them and that they could have taken that level amount without any problems. I have also had to inform the owner of the property we stayed at as he was the person who recommended you to us and I think that you may find that he will no longer be making such recommendations until this has been rectified. I has also been informed that this sort of activity is going on far to much in your country and already seen reviews about your company doing this to others. The car it's self was very good and we have no complaints about that but we feel that we should give you the opportunity to put right what was really a dishonest thing to do to a client.

Reply by Malagacar.com
Dear customer,
Thanks for your email. You were told your cards were denied because they were denied. May be other companies are dishonest but Malagacar.com is not. This is why I attach a screenshot where you can see there was a transaction. “Denegada” in red color means the amount of 1200 € couldn’t be blocked so I think you should ask your bank for a certain answer as it is not true what you have been told.
Regards, 
Alberto
 

Five Stars every time. Have been hiring regularly from malagacar.com for over a year and have never been let down. Early on I used to check & compare other car firms. I don't do that anymore. I just go to malagacar every time.

Hired a minibus from Malaga car hire,developed a fault,took the vehicle back to them,and no problem,they just replaced the bus with another.I was very impressed with the company.I would not hesitate in using them again,Staff were very nice also.I would use them again,and recommend them. Tam McCue

Last winter while in Spain for Feb. and Mar. we rented from Malaga Car and were so happy with them we plan to use them again for this winter. They were efficient, we loved the Volkswagen, great customer service and the price was very good. The driver of the van was right there to take us to their location and made it very easy for us. We look forward to doing business with you once again!

Thank you peggy for being our loyal customer! As our return customer please book always with your client menu to benefit from your increased discount of up to 20%.
If you never have used it before, you can apply for your customer login at this link: http://www.malagacar.com/password_help.html
Then you can login into your account where will be applied automatically the discount, depending on the number of hires you have already made (Please use always the same email).
Kind regards!
 

I did the usual, checked all the prices, looked at all the reviews. In the end I went for the web rate/half full Malagacar offer. Not the very cheapest but had used them a couple of times before. Very happy with service from pickup to return of car etc. Have to give a score of 5.

I have used malagacar on many occasions over the last 12 years with never any issues. However this trip when my car developed a fault (non serious and still driveable) I wrote to the company and it was resolved within 24 hours. Problems will always happen, especially with mechanical devices, and it is the measure of any Company to respond and remedy these issues. Malagacar were not found wanting on this occasion and I can only recommend them to anyone wanting a hire car in the Malaga area.. Steve Cartwright

Terrible experience with malaga car not returning my deposit of £1000 on my credit card. I have called 5 times and emailed 4 times and you confirmed nothing was wrong with the vehicle however you are still holding £1000 from my credit card after 20 days! Your administration or booking dept are not forthcoming in helping me and returning the funds which are mine to my account.
 
Reply by Malagacar.com
 
Dear customer, the deposit is automatically unblocked after 7 days and from there onwards it’s not in our hands. Please contact your bank.
Regards, Malagacar.com
 

After first difficulties, all problems were solved very quickly and professionally by the manager of the company. We were very happy that we chose Malaga Car. Overall, if we are ever going to Malaga again, we won't bother to contact Malaga car again ! Family Fojtík

I have used Malagacar for quite a few years now. Just returned home but I am returning to Spain next week. I will certainly booking another car with your company. Great company with helpful staff. Excellent service.

I have hired a car from Malagacar on over 35 occasions ,in a 15 year period, and find that they are friendly, reliable and most of all great value for money. I have over the years recommended the company to family and friends and they have enjoyed the same experience. I believe we as customers and regular visitors to the Costa del Sol are lucky to have such a reliable company to avail of and long may they continue.