Avis à propos de MalagaCar.com - Page 84

We booked a vw polo for a week and were upgraded to a badly scuffed Renault Megane. The boot area had a part missing which left rear electric cables exposed. The clip on the parcel shelf was broken so every time you opened the boot the shelf swung loose and had to be re attached. The car had defiantly not been cleaned, there were white pet hairs all over all of the seats and dashboard, the car smelt badly of pets when left locked up in the sun. Car was not checked mechanically, there was a bad rattle when accelerating and especially in third gear which had a very noisy change. I did try to bring this up with the poor employee who was taking delivery of four cars on his own at 5am in the morning, and we were concerned about getting to the airport. My mother has used this car company for years and is a loyal customer and I was very happy and been impressed with our previous experience. I hope the manager takes this review as constructive criticism and not negative, I will try the company again in 2018 to see if this was a one off experience.

Hace un par de meses mis amigas y yo alquilamos un coche en esta empresa y todo fue genial. Es económico, tienen buenos coches y el servicio es excelente. Volvería a reservar con ellos sin dudarlo.

Malaga car are in my opinion the best car hire firm on the costa del sol, i always go for the full pack option when hiring although it is more exspensive you are fully covered which means you do not have to worry whilst you are over there about yourself and other drivers damaging the vehicle,we once hired a car from malaga car and a lorry reversed into it while parked up in Gibraltar i did panic some what but because we were fully covered we just simply took it back to them and they replaced without any quibbles. Great service and very nice well maintained cars highly recommended. Hope this helps you with your thoughts on who to use . Steve 

Having used Malagcar several times a year for the past 10 years I can vouch that the service and vehicles have been of a good standard, having just returned the Range Rover early this morning I realised I had left my expensive Panama Hat in the back of the car so when I got home later today I emailed them to ask if they could keep it safe until my next visit only to be informed that they cannot find it but will email if they do! I know it was a big ask but I do feel let down by their lack customer care - the hat is definitely there but basically they are not interested.

This is a top player in rent a car good service and new clean cars never problems ,good price and top service ,recommended to every buddy ,whe come back in 2018

Having used Malagacar for the past 10 years I had no problem booking a car for my recent holiday. Service on pick-up was as usual efficient, however I was appalled to be given a Megane which on inspection I discovered almost a third of both front tyres were almost devoid of tread, an absolute danger on wet roads or rough village roads. The replacement was beset with warning lights coming on which I was told were of no consequence and didn't effect the car running. Altogether the experience left a bad taste and spoiled a little of the holiday.

Reply by Malagacar.com
Dear Mr Geoghegan,
 
Thanks for contacting us. The customer service and cars conditions is really important for us so I will investigate why the cars were not in good conditions this time. Please accept our apologies.
Regards,
 J. Alberto Anglada
 

Arriving Malaga tomorrow and I have booked with Malagacar.com once again !! Always reliable and friendly with best value and clean modern cars. Dave Thomson

WE HAVE BEEN USEING MALAGACAR FOR ABOUT THE PAST 2 YEARS WE COME TO COSTA DEL SOL AROUND 6 TIMES A YEAR AND WE HAVE NEVER BEEN DISSAPOINTED IN THE SERVICE I WOULD HIGHLY RECOMMEND THIS COMPANY.

Very disappointed as i was mis-sold a GPS when the car had inbuilt system. Upon returning the car I was given an apology and assured I would receive a full refund for the incorrect charges. I never received it and when i contacted Malagacar.com their response was that I was not entitled to a refund despite being assured by them that I was. This is absolutely dishonest and unprofessional. I am taking the matter to legal representatives as i feel i have been scammed. Considering they deem themselves as reputable this is not what you would expect from a reputable company. I would recommend anyone not to use this company if you dont want to be ripped off.

Reply by Malagacar.com
Dear customer,
 You know you are not right. You booked a car without GPS and when you arrived to the office, you liked to add a GPS., We have cars without and with GPS and the cars with GPS are rented if a GPS is requested by the customer. Then you paid for a requested GPS.
Regards
J. Alberto Anglada

 

Dit is de derde keer dat wij hier een uitstekende bijna splinternieuwe auto gehuurd hebben tot onze volle tevredenheid ,wij adviseren daarom deze verhuurder bij iedereen aan ,hebben goede auto,s en zijn zeer betrouwbaar geen gezeur over verzekering kopen ,je geeft zelf aan wat je wilt,kortom een betrouwbare auto verhuurder heeft zeer goede prijs verhouding met andere vergeleken en met een enorm service pakket in positieven vorm ,voor 2018 huren wij wederom voor vijf weken onze auto bij dit bedrijf ,ons advies doe u voordeel hiermee,mvg AJ