Отзывы Malagacar.com - Page 51

Outstanding- every aspect of hiring a car, including the short (2min) trip to pick up the car, and it’s drop off was handled in a thoroughly professional way. Many thanks. Joe

Hello, we rented a car in 1 April and return in 5 April. We were very satisfy about the services malagacar.com. We were expected at the airport, and in the office everything was very organized. We receive a superior class car. We made the reservation for Renault Clio and they give us a Megane. Congratulations and in October when we will come back we will rent a car again. Thank you.

I recently rented a car with malagacar on our trip to Benalmadena. We got their shuttle bus from airport to car pick up point which is just a short few minutes journey away. Staff at the centre were polite and friendly and the paper work only took a few minutes. The cost of rental which was a Seat Ibiza was great value for the 5 days which included a charge for half tank of fuel and to bring back empty. Leaving car back was just as simple and straightforward, a member of staff took a quick look at the car and checked the milage and said you're good to go. Shuttle bus came within 10 minutes and we were back at airport in no time. All in all a great experience with Malagacar, no messing you about trying to scam you with hidden charges or charging you for damage you didn't do to car. My credit card was fully refunded within a few days of returning home. I'll be using them again when back there in August and would highly recommend them to anyone based on my own experience. 5☆☆☆☆☆

5 stars for the staff, and overall for the company. However, 1 star for the minibus wait and depot wait. 3 staff serving 15-20 waiting customers with more every 10 minutes is never going to be a 5 star service. In error, after a long wait at the depot For the VIP service I gave 1 star for service on the feedback screen and not the 5 stars I would have given Elias due to the total time it took to rent the car affecting Him in an unfair way. I like Malaga car but can you improve and make waiting time a 1-5 star rating and a dedicated and defined queuing area or put more staff on at busy times.

I have used many companies for car hire in Malaga and malagacar has been far superior to the rest. First class service yet again.

We arrived to Malaga after midnight, with children, suitcases and extremely tired, we had the greatest experience at Malagacar and Fran the Manager, he gave us a VIP treatment as he does for every single client, happy contagious personality, extra active and friendly, he makes everyone in the office to follow his rhythm and his way of working. I will definitely rent from them every time I need to, no need to look for another rental car company, we kept talking about Fran and Angel all the way home.

Hallo, liebes "Malagarcar.com-Team"...vielen lieben Dank für die schnelle Abfertigung...wir waren und sind begeistert und empfehlen euch gerne weiter...;-) ...liebe Grüße aus Berlin

A first class experience. Short mini bus ride from the terminal to the office. We were on our way in ten minutes. Dropped the car off at the end of the holiday and a mini bus dropped us right outside departures. Will definitely use again.

Eigentlich seit Jahren zufrieden trotz kleinerer Mängel. Aber in diesem Jahr sehr lange Wartezeit weil Kunden davor ewige Diskussionen führten und nur zwei Mitarbeiter aktiv. Dann Auto ohne Kofferraumabdeckung, genommen. Aus Zeitmangel. Auch nach mehreren Anläufen IT Account nicht zum Funktionieren gebracht. Deshalb kann ich gebotene Rabatte nicht nutzen. Das geht noch besser.

Antwort Malagacar.com
Sehr geehrter Kunde, vielen Dank für Ihren Kommentar. Sie sind um 16:28 Uhr gelandet und um 17:22 Uhr haben Sie den Mietvertrag unterschrieben, damit wurden Sie etwa um 17:10 Uhr betreut. Wir werden überprüfen, was passiert ist, obwohl wir wissen, dass es keine lange Wartezeit war, wenn man bedenkt, wie viel Zeit man am Flughafen auf sein Gepäck gewartet hat.
 
Grüße,
Alberto

 

First class service, fast and friendly. Web pages and terms of renting are simple and easy to understand. Competitive pricing even with a full insurance package. Highly recommended.