Opiniones sobre MalagaCar.com - Page 171

Hemos usado Malagacar.com durante años. Últimamente los estamos usando aún más ya que ahora tenemos una propiedad cerca de Málaga. Los hemos encontrado muy eficientes y con muy buenos precios. Llegamos, obtenemos nuestro número, esperamos muy poco tiempo y nos llevan rápidamente a la oficina para ser procesados. ¿Por qué tomar un taxi caro cuando puedes tener un coche por una semana por menos de la mitad del precio?

Me han dicho que Malagacar es "el mejor de un mal grupo" ya que las compañías de alquiler adoran agregar tarifas de administración, cargos ocultos, etc.

Llegué a Malagacar y me dijeron que pagar en efectivo significaba que tenía que sacar un seguro de €36. De acuerdo, pagaré con tarjeta de débito, oh, pero eso significa que también tienes que tomar el seguro. ¿Cómo puedo pagar pero no tomar el seguro? Recibí una explicación que no entendí, pero me dijeron que si pagaba con tarjeta de crédito no necesitaría seguro. Así que lo hice, me dijeron que mi pago fue rechazado, le dije que lo intentara de nuevo y funcionó. He llegado a casa y hay 2 transacciones. ¡Me cobraron por el seguro! El asistente de ventas fue grosero y yo estaba simplemente molesto por todo el asunto. La venta fue deshonesta y después de un largo vuelo simplemente no tenía fuerzas para disputarlo. ¡Mal servicio!

I rented a car from Malagacar.com from 30 October through 6 November. DO NOT RENT FROM HERE! Here are the problems I had/am still having with them: 1) When we picked up the car, my card was declined even though I told my card company I was traveling in Spain (more on this later). No problem, I paid with another card. I called my card company half an hour later to see why it was declined, and they said Malagacar.com was flagged as fraud because they charged me twice within the same MINUTE - once as an online transaction for ~$180 USD (this is correct, this is for the contracted cost of the rental car); and then a second, manually keyed transaction for OVER $1300 USD! Turns out the company places a hold/pending charge of 1300 Euro on your credit card for the time you have your vehicle, in case of damages - so the $1300 USD charge was for the 1300 Euro minus the ~$180 cost of the actual rental. This policy was not mentioned ANYWHERE on their website or ANYWHERE on the booking confirmation email (trust me I have double- and triple-checked both since I've been home); nor was it explained to me in person when I picked up the car. It is vaguely mentioned in the fine print on the paperwork, which is how I went back after the fact and figured out what it was, but it's not very clear at all - i.e. it's not explained that the pending charge on your card will be the difference between 1300 Euro and your contracted rental price. Malagacar.com: YOU NEED TO EXPLAIN THIS TO YOUR CUSTOMERS. This is TERRIBLE customer service. I understand this is not fraud, because it is in the paperwork and I did sign it, but you need to verbally discuss this with your customers so when they get a call from their credit card company, they don't think their card information has been stolen/skimmed. 2) I returned the car, with no damages or issues and was cleared by the company employee, over a week ago and this charge is still showing up as pending on my credit card!! Over $1300 USD is not available to me because this company won't remove it after more than a WEEK! I have emailed them 3 times trying to get this fixed: the first time they told me they "don't have access to the money anymore so contact your bank". So I did, the card company told me the vendor aka Malagacar.com has to remove it on their end. I emailed them back, they said "well sometimes it takes 7-10 days for the charge to be removed, if it doesn't come off tomorrow contact us". That was last Thursday, it's now Monday and the charge is still pending, I emailed them again this morning to that effect and they have not responded. Very disappointed and very frustrated with the level of service I received from this company, and I'm still working on getting the pending charge cancelled from my card over a week later. Will not recommend.



Reply by Malagacar.com:
Dear customer,
 
We are sorry you were unhappy but you or your bank is not right. We charged you just once at 21:53 for an amount of 156,26 € and at 21:55 We tried to block a deposit (Not charge) so if the car was declined this had to be because there was a limit under that amount. You say this is not mentioned but I like to think you didn’t read the term and conditions or maybe you forgot this step because the car was booked a month prior your arrival:
 
When you looked the site and prices, you could read the conditions:


2.       After you choose the car and before you accept to make the booking, you could read again the term and conditions and this is next to the “Book car” bottom.:


3.       And when you received the booking voucher, you could read again




With these points, we consider this condition is explained and I am sure my colleague explained at the desk as well.
 
The amount blocked  is not in our account so this is blocked for a maximum of 9 days only.
 
Regards,
J. Alberto Anglada

He alquilado coches de Malaga cars durante muchos años. Anteriormente usé muchas otras compañías de alquiler en el aeropuerto de Málaga. Ninguna otra compañía es tan buena como Malaga cars en cuanto a eficiencia y trato a los clientes. Aconsejo a los clientes que utilicen el paquete completo ya que no tendrán problemas y, en mi experiencia, el precio que pagan incluso con el paquete sigue siendo mucho más barato que la misma cobertura con cualquier otra compañía. Además, obtienes un buen vehículo. 10 de 10 saludos David.

Los usé dos veces este año (julio/noviembre). Absolutamente ningún problema con ellos en absoluto pero, créeme, decidir qué compañía usar basándose en todas las reseñas en línea es una pesadilla. Opté por Malagacars y no tengo ningún arrepentimiento. Excelente servicio, excelentes precios y buenos vehículos. Altamente recomendado.

We have used Malagacar at least twice a year for the last four years and been satisfied with the service. We have noticed a steep decline in the level of service this year. Since the introduction of the FullPack, the collection from airport is chaotic, in fact we now find it quicker to walk and forget the bus... Once at the office, the queue is out of the office door, and for customers like us, who took the webrate (middle price option) you can get to next in queue only for the minibus to return with the latest pickup and find yourself behind several customers. It now seems that you need to almost double your charge to be attended to in reasonable time. There were 4 desks dedicated to FullPack, and the one for all others was unmanned. As regular customers we take advantage of the return customer client login for slightly reduced rates. However, the car we receive this time was very poor standard. Underpowered and covered in scratches and dents.. It was an old model. It is such shame that you have chosen to change your pricing strategy and the way you organise airport collection and booking desks. Rather than improve, it feels from the last 2 visits that the service has deteriorated. I hope you can review the situation as if the only way to get adequate service is to pay the fullpack rate, then you are no longer as competitive, even with client discount. Kind regards

Reply by Malagacar.com

Dear Mrs. Bolton,
Thanks for your email.
I am sorry you are not happy with the service but the full pack advantage is applied once the customer arrives at the office although we have a system based by order of arrival so nobody can take the minibus without it. With this system jumping queues is avoided. I can see you didn’t meet my colleague at the airport so you didn’t have this number.

We offer Priority attention service for customers who take Full pack so Web pack doesn’t include this service. Web pack includes half-half policy and a free additional driver. Anyway your flight landed at 10:44 (in rush time with other 29 families) so we think you could leave the terminal about 11.10 – 11.15 (I cannot check it because didn’t meet my colleague at the airport) and at 11:46 the contract was signed by you so you were served about 11:35. We don’t think this is a long waiting time.

The car rented was an Opel Corsa with 2 years old and only 40.000 kms. In order to take more powerful cars you must choose group C1 or higher.

We always promise best value and this is what we offer. Maybe you can find cheaper options but you must be careful with hidden extras like fuel policy and exorbitant fuel prices, really high deposit…

Regards,

J. Alberto Anglada

He usado Malagacar durante muchos años, a menudo durante períodos de dos a tres meses. Excelente compañía, siempre la recomendaré.

Mi experiencia con Malagacar.com ha contribuido en gran medida a restaurar mi confianza en el alquiler de coches. La experiencia en otros lugares me ha llevado a preferir opciones de autobús/tren/taxi, pero no dudaría en utilizar este servicio la próxima vez que visite Málaga. Gracias. Una sugerencia es que deje en el coche información básica sobre las normas de conducción locales, por ejemplo, los límites de velocidad principales. Me llevó bastante tiempo buscar en Internet para encontrar toda la información esencial.

Excelente servicio, los coches en buenas condiciones, tiempo de entrega rápido.

He estado alquilando durante " años y lo volveré a hacer en 2017... Siempre muy satisfecho con el servicio de Malaga car: coches en buenas condiciones (scenic) y una bienvenida rápida y amistosa. Solo una observación: fue difícil obtener una respuesta a los correos electrónicos enviados desde Francia después de un rompimiento del parabrisas por una piedra. Pero finalmente el Sr. ANGLADA terminó respondiendo para que pudiera ser reembolsado por la tarjeta Visa... No impide mi buena opinión sobre esta empresa que alquila vehículos buenos a tarifas razonables... Siguen siendo confiables.