MalagaCar.com reviews - Page 187

Malaga car are in my opinion the best car hire firm on the costa del sol, i always go for the full pack option when hiring although it is more exspensive you are fully covered which means you do not have to worry whilst you are over there about yourself and other drivers damaging the vehicle,we once hired a car from malaga car and a lorry reversed into it while parked up in Gibraltar i did panic some what but because we were fully covered we just simply took it back to them and they replaced without any quibbles. Great service and very nice well maintained cars highly recommended. Hope this helps you with your thoughts on who to use . Steve

Having used Malagcar several times a year for the past 10 years I can vouch that the service and vehicles have been of a good standard, having just returned the Range Rover early this morning I realised I had left my expensive Panama Hat in the back of the car so when I got home later today I emailed them to ask if they could keep it safe until my next visit only to be informed that they cannot find it but will email if they do! I know it was a big ask but I do feel let down by their lack customer care - the hat is definitely there but basically they are not interested.

This is a top player in rent a car good service and new clean cars never problems ,good price and top service ,recommended to every buddy ,whe come back in 2018

Having used Malagacar for the past 10 years I had no problem booking a car for my recent holiday. Service on pick-up was as usual efficient, however I was appalled to be given a Megane which on inspection I discovered almost a third of both front tyres were almost devoid of tread, an absolute danger on wet roads or rough village roads. The replacement was beset with warning lights coming on which I was told were of no consequence and didn't effect the car running. Altogether the experience left a bad taste and spoiled a little of the holiday.

Reply by Malagacar.com
Dear Mr Geoghegan,
 
Thanks for contacting us. The customer service and cars conditions is really important for us so I will investigate why the cars were not in good conditions this time. Please accept our apologies.
Regards,
 J. Alberto Anglada

Arriving Malaga tomorrow and I have booked with Malagacar.com once again !! Always reliable and friendly with best value and clean modern cars. Dave Thomso

WE HAVE BEEN USEING MALAGACAR FOR ABOUT THE PAST 2 YEARS WE COME TO COSTA DEL SOL AROUND 6 TIMES A YEAR AND WE HAVE NEVER BEEN DISSAPOINTED IN THE SERVICE I WOULD HIGHLY RECOMMEND THIS COMPANY.

Very disappointed as i was mis-sold a GPS when the car had inbuilt system. Upon returning the car I was given an apology and assured I would receive a full refund for the incorrect charges. I never received it and when i contacted Malagacar.com their response was that I was not entitled to a refund despite being assured by them that I was. This is absolutely dishonest and unprofessional. I am taking the matter to legal representatives as i feel i have been scammed. Considering they deem themselves as reputable this is not what you would expect from a reputable company. I would recommend anyone not to use this company if you dont want to be ripped off.

Reply by Malagacar.com
Dear customer,
 You know you are not right. You booked a car without GPS and when you arrived to the office, you liked to add a GPS., We have cars without and with GPS and the cars with GPS are rented if a GPS is requested by the customer. Then you paid for a requested GPS.
Regards
J. Alberto Anglada

This is the third time we have rented an excellent almost brand new car here to our complete satisfaction, therefore we recommend this rental company to everyone, they have good cars and are very reliable with no fuss about buying insurance, you indicate what you want yourself, in short a reliable car rental company has a very good price-quality ratio compared to others and with a huge service package in positive form, for 2018 we will rent our car again for five weeks at this company, our advice is to take advantage of this, regards AJ

Quick and efficient at pick up, but most importantly you know that there are no hidden extras to pay for. I used this company because of the positive reviews and was vey glad that I did. Will use again!

I can't say that my experience with Malagacar was the most conclusive... I had reserved a Clio or similar city car with GPS, an excerpt of which is below: Reserved vehicle group: C2 - Renault Clio 5 doors with GPS - or similar. However, imagine my surprise when I found that there was no GPS on the vehicle, in this case an old Megane... Returning to the reception I managed to understand that it was necessary to pay 60€ to have a GPS. The language barrier being an obstacle (no one speaks French) I preferred to let it go. But I still think there is false advertising! Another remark: I rent a car every year for my trips and this is the first time I have had a car with such stained seats. And no remarks in the document attesting to the condition of the car... In short, for me it's Low cost, if you're not too picky it can suit you!

Reply by Malagacar

Dear customer,
You are right and the car you ordered is a small car with GPS. We feel the mistake that the staff made and we also think that you are not satisfied with the car we gave you.
The opinions of our customers are very important to us.
Regards,
 J. Alberto Anglada