MalagaCar.com reviews - Page 194

For our most recent visit to Malaga (27/06/2017) we had booked a car in group D ("Renault Megane or Ford Focus"). Instead we were given a Fiat 500L and when we expressed surprise, we were told "this is a very nice car", so we accepted it. However, we found it to be very inferior to the Renault or the Ford models in this category: It was extremely noisy and underpowered, requiring frequent gear changing, especially when driving up the hills on the AP7 (where it was difficult to even reach 100km per hour). It is also difficult to park as rear visibility is poor and there are no "beepers" on the back bumper to warn you of obstacles. The interior is very basic and finally, the boot lid is difficult to open and close, (particularly if you measure 160cm tall, as I could not reach high enough to close it!). Please do not give us this model again!

Once again another great experience using Malagacar. Great cars, price and service from their friendly staff. If you are looking for quality car hire in Malaga where you pay for exactly what you booked look no further. Thank you Malagacar see you soon.

Very good car rental service. We book every year two times and never had problems. We keep coming back..in two weeks we are back again.

I have had Malaga cars for probably 10 years, in 2016 I said I would not use you anymore as it took about four hours from us leaving the terminal to driving away in the car! This year my daughter persuaded me to use you again however, you couldn't (or wouldn't) supply the car I wanted a group D automatic so I had to pay considerably more to get an automatic BMW. This year the service from the terminal to your office was far better as was the waiting time at the office. You will know from your records that whilst on holiday we do not cover a large number of miles in the car. The Half and Half is fine for us however on arrival, the lady who served us, as the last item, said the tank was full and there would be no refund for any unused fuel. Having used only 1 third of the tank we have lost out on the 2 thirds, and you have the audacity to say you do not rip off customers on fuel. My experience shows that to be a complete rip-off!!! Your thoughts?

Used Malagacar for many years,then went away thinking other operators were cheaper,as quoted by the airlines, but found this not the case.Malagacar don't push extras at you,so I think they are very good value.Ok it can be a bit of a hassle at the airport,but the ticket system is better,and seemed to be quite well monitored,so no queue jumping to get on the bus.It was very busy on Thursday and took about an hour frm start to finish. Staff all helpful and polite.I will keep using Malgacar.No need to look elsewhere.

I would like to thank, all the staff at MalagaCar, for once again helping to make the start of our holiday a stress free experience.I previously lived in Marbella and return regulary, I have used many hire companies over the years but keep returning to MalagaCar for the last 6 years. All there staff, from airport reps, courtesy bus drivers to office staff are friendly, polite and welcoming with a smile. I will continue to use MalagaCar and recommend them to anyone who asks.There range of vehicles is first class, as is their prices I drive a fair bit on the Costa, including days to Gibraltar and other places, knowing that I have a reliable vehicle and support if needed only a phone call away. There staff do a fantastic job, dealing with many different nationalities, languages and expectations daily, all with a smile. After reading a few of the negative reviews, I would say either get a bus! or read your contract! MalagaCar 10/10 every time, thanks again for helping to make our time on the Costa more enjoyable.

"I have been hiring cars almost every month from Malagacar for the last 14 years and I have never ever seen such a good and pleasant service, specially no rip off on re-fueling policy. We have tried other car rentals before and always had problems with them specially on the amount they charge. Hire from Malagacar.com NOT malagacar.es". Someone hit our rented car and we had the basic insurance, Malagacar.com replaced it and they chased the 3rd party insurance got them to pay for the damaged, WE DID NOT HAVE TO PAY FOR ANYTHING despite we had only the basic insurance 3rd party. EXCELLENT service and management of course the lady dealt with it Maria Jose. Can not fault these guys.

Have hired cars from many times from Malaga car.com and have always found the them to be efficient and reliable

Have used this comp. for the past 4years and had no problems until this June we booked VIP full package don't know why now we waited at least 20 mins to be seen then had to wait for the car which when it turned up looked like it had been on a rally NOT IMPRESSED will be looking for an alternative when we come back in oct.

Reply by Malagacar.com
Dear customer,
Thanks for your email. According to the system I can see that you arrived at the office during rush hour so that´s may be why you had to wait a little bit.
Regards
J. Alberto Anglada

We booked a car for July/August and I had several questions, made changes to the booking and changed the vehicle. The contact with the Malagacar.com team was always quick, nice and to my complete satisfaction, I am confident that this will also be the case when picking up the vehicle! We are looking forward to our vacation with the rental car!

Best regards!