MalagaCar.com reviews - Page 196

For the 2nd time rented a car and just like the first time super satisfied, good service and top cars.
Took the basic package including insurance and hop, pick up the car, no deposit and when returning, drive in, hand over the key and be taken back to the airport. Top service, top cars.
I booked an A car and got a D for the same price.
top top top
keep it up Malagacar.com and next time I will book with you again because a satisfied customer is a customer who comes back satisfied and spreads the word about how you treat customers.

We were extremely dissatisfied! We had booked two child seats. Although we were more than overloaded with the two children and the luggage, nobody wanted to help us carry the seats to the car, let alone install them. Nobody wanted to help us with the installation either. Only after many requests and inquiries were we given attention. The seats were defective and could not even be mounted, etc. Overall, the whole thing took almost an hour and a lot of nerves. Very child-unfriendly!

Response from Malagacar.com
Dear customer,

Thank you for your message. Please let me know when you arrived to check who gave you the car.
Thank you,
J. Alberto Anglada

Hello, I have booked with Malagacar many times and it has always worked out great. I am very satisfied with the car rental and will use it again in February. Of course, I don't think the 35 € for outside office hours is so good, but it's okay if you arrive at midnight and can take advantage of the whole service.

Let’s keep this simple I arrived on time yesterday with my driving license.HSBC Business debit card and identification. I told them I had brought excess insurance already and I only wanted their basic hire. They told me this was not possible unless I had a credit card. I explained to them nothing in their terms and conditions what I had read showed this to be the case as all it requested was a credit or debit card. No matter who I spoke to and there were at leat four representatives checking people in along with one being a stand in Manager would not admit to the fact their Terms and Conditions did not state in order to have basic cover you must have a credit card. All it stated was a credit or debit card. Customer service was disgusting and they were only interested in getting me to pay over a €100 for their full cover. My sister came to pick me up otherwise I would have been charged over €200 for a week hire on an original quote of €77 euros. In conclusion they have lost a customer when in reality they could have resolved the situation by being honest around their Terms and Conditions I will never deal with people that lie or can’t admit their mistakes. A good business would be thankful a serious error on their part was brought to their attention rather than punish a genuine customer.

Reply by Malagacar.com


Dear customer

When you booked the car you accepted the term and conditions which are clear. You can pay cash or with debit card but the extra insurance must be taken so the staff just told you what you accepted on advanced.

https://www.malagacar.com/uk/terms-and-conditions.html
PAYMENT
Payment is completed upon collection of your vehicle with VISA, MasterCard or AMEX credit card. You can pay with a debit card (Visa or MasterCard) or in cash (a valid debit or credit card is required) when you book the supplementary insurance (extra insurance) or the Full pack rate. The credit card holder must be the lessee (main driver).

Regards
Alberto

Good service and prices!

Great service, great car. Fast and hassle free. Will now be a regular custome

For us, there is NO better car rental in Spain.
Everything always goes SUPER.
Good cars, good service.

Very little formality and professionalism... I had reserved a van two months in advance and at pick-up they told me that without a flight number I wouldn’t get the vehicle... When I called and specified I was renting privately, the girl told me to enter four zeros in the flight number... One day before my vacation... no vehicle. Terrible.

Very trustworthy, no problems. Car in great condition, large selection. Great and fast service (pick-up from the airport to the very nearby car rental and back). Anytime again, highly recommended!

We have used Malagacar for approx. 7 years now, 2-3 times per year and never had any problems, I ran into a low barrier earlier this year and all costs etc to them were sent to me, a complete breakdown and photos which I needed as I had taken out insurance here for the excess. They took they money from my credit card (as expected) and my insurers paid out without any problems due, I am sure, to the documentation that I received. We will continue to use them as they are always welcoming and helpful.