MalagaCar.com reviews - Page 198

We hired a car last week and received seamless, quick service. Highly recommend and about to book again. Thank you Malagacar.

Very satisfied with the car rental. Quality welcome and service. I recommend this car rental company.

A friend recommended Malagacar to me. So I booked a rental car for six weeks. I have never been served so well. It couldn't be better organized. The car was new, clean and very tidy. Pick-up and return were so quick that my wife, who was waiting outside, asked me why I wasn't taking care of the pick-up. But everything was already done. Compliment. I recommended Malagacar to others, and a friend will also rent his car from you. I am currently in the process of renting a car from you for the period from December 30, 2017 to February 10, 2018.
Best regards.
Erich Szelersky

I booked with malagacar.com for the first time from May 10th to 17th, 2017 and can highly recommend it! I traveled alone with a child and everything worked out great and uncomplicated (quite the opposite of my booking last year with Goldcar, never book!!!). The shuttle was easy to find, they showed me the car, installed the child seat, set up the navigation system and I wasn't ripped off. Gladly again! Thank you very much!

Hi, Fantastic new service on arrival(16/5).Very nice employee who met us and arranged the queue for the courtesybus.(this has been a problem before..) Hope you continue this service.We have been customers since 2010..over 32 times Best Regards Mr.Aanesrud

I have already booked a rental car from Malagacar for several weeks three times.
Each time I got a relatively new vehicle. Both the takeover and the return took only a few minutes.
Thanks to the great team at Malagarcar!
I only rent here now.

We have been renting a car at MalagaCar for years and are very pleased with it, friendly reception, proper handling and handling, good cars with few km, washed and cleaned inside, concluding a real recommendation.
Raiting 5 stars.

Rented an Audi A3 Diesel for 5 days.. May 4-10. drove from malaga to JEREZ for the Motogp Race. One full tank is enough for 5 days (diesel engine) cheap price, car is clean. highly recommended.

Your web site promises to have an office open 24 hours; to provide NEW cars. Our car had a severe wheel wobble which was frightening. 7 phone calls were made over a time span of several hours to reach your never closed office - none were answered. Car had over 65000.00 Kms on clock (new?). We returned car. second car after travelling for only a few miles noticed stearing badly and found that the front tyre was almost flat. Returned a second time and flat was corrected. This car had over 64000.00 Kms. on clock! It rained and found there was no rubber on windscreen wiper. Malagacars did their best to spoil our holiday. I was told that if I paid more I would be given a better car. But ALL cars should be "good" and paying more should get a bigger more expensive car. I was also told that it doesn't rain in Malaga. Tell that to people caught in floods. I had also filled the returned car with petrol which of course I lost when it was exchanged. Refund? What do you think? I would also like to know why you charge an extra 35Euros if your office is open 24hours AND it didn't show on my quote I was only informed of this on arrival at Malaga . A disappointing experience.

Reply by Malagacar.com
Dear Mr. Reynolds,
 
Thanks for your words. We are really sorry you were not happy with the car. The car rented by you had 63.000 kms but that is not a reason why the car must be not in good conditions. Anyway the car will be checked.
 
About to get a better car I think could be a misunderstanding so my colleague like to say a bigger car like a Corsa, Clio or Ibiza but not a better car because the Aygo was in bad conditions.
 
For the used fuel, We will make a refund of 20 euros and for the inconvenient.
 
I don’t agree your version the out of hours charge was not shown in your booking voucher: “Collection of vehicles between 23 h and 8 h / 11 pm and 8 am. The collection of vehicles between the mentioned hours has a surcharge of 35 €.
Regards,
J. Alberto Anglada

If I could give zero I would. Treated with complete rudeness by a lady staff member, booked a gps- was told I didn't and couldn't get one so was left completely stressed with 3 small children one of which is disabled with no idea how to get to our accommodation. As if this wasn't enough I only realised after that I was charged for a full package and not the basic which I booked. A total disgrace of a company. Do not book a car here! Very upset and caused undue stress.

Reply by Malagacar.com

Dear Mrs Hearty,
Thanks for contacting us. I am checking your request and you are right you booked a GPS. Anyway is not necessary to book a GPS in advanced so my colleague made a big mistake and I will have a meeting with her.
 About the Booking and price, I must tell you the booking was made with Full pack rate so this was chosen by you. And you received the booking voucher with Full Pack rate included.
Regards,
J. Alberto Anglada