MalagaCar.com reviews - Page 201

I am about to book for my 10th time. Each time has been problem free with good cars at a great price. Friendly service too!

Well. The truth is I used to rent a car inside the airport. And I tried Malagacar. The truth is that the driver who took us to the offices was very nice. I give him a 10. And in the offices too. The car too. They gave me the one I rented, I really like that, I hope they continue like this. Since I don't like being given another car. This summer 2017 I have rented again with this company. I hope the delivery is very fast, since I always take the total complete with preference. In other companies, the maximum I have waited has been 15 minutes at most. Thank you Malagacar.

Last Friday March 31st we booked a car and we received an email telling us that we will have the confirmation in 48 hours, after two days and not having receive any answer we contact  the company and we were they told that our booking didn´t exist “ maybe it was lost in the system “  I quote. After forwarding them their answering email and contact them again, we were told that we should have supposed that no confirmation email meant no car availability as in fact it was ... worst costumer service ever... !!!!!!

Last Friday, March 31st, we requested a vehicle and received an email saying that we would receive confirmation of our reservation within 48 hours. After this time and not receiving a response, we contacted the company and were told that they had no record of the reservation "maybe it got stuck in the system" they told us. After forwarding the aforementioned email and contacting them again, they tell us that we should have assumed that if they had not answered us it was because the car was not available and that it definitely was... the worst customer service ever seen...!!!!!!!

Reply from Malagacar.com

Dear customer,
 
Thank you for contacting us. After reading your comment, I inform you that I am really surprised because something we do not tolerate is poor customer service. I am trying to find your request under your email or Marisa's and I really can't find anything in the system.

Please tell me what type of vehicle you had requested and I will try to help you although what I would really like to know is when you called us (day and time) so that I can know who answered the phone in such a way. If you indicate the phone number from which you made the phone call, I will be able to know at which workstation it was answered.
 
I apologize for any inconvenience.
 
Regards,
Alberto

Have used Malagacar twice now.No problems at all. I shall be booking again for this years hols'. Thank you.

Just hired again from you, why look any further. Left yesterday, my daughter and family arrived today and also hired from you on our recommendation, were back in April and will hire from you of course. Simple, courteous and professional service, love the new coach transfer vehicle, very confortable. Thank you. Margaret Cumming

used malagacar for many years now and always get a great deal from them,just returned from malaga again and about to book my next rental now

Best Car Rental on the Costa Del Sol used 12 times now and won't use any othe

We had booked for three months and when I returned the car, I forgot my house key. I got my key back, no problem. Thanks to all the employees. In 2018 I will be a customer again.

The return half full policy seemed dodgy when the petrol guage didn't move just before half full. Of course you don't want to be charged for under filling tank so keep putting in fuel until suddenly our guage went to full tank. Faulty guage? Or scam to get more fuel off tourists? We were not refunded this fuel money and did not receive a supportive response when we reported the matter.

Reply by Malagacar.com

Dear Mrs Gaskell,
 In order to can help you the booking number is needed. By your email or name I cannot find any rental.
Regards,
J. Alberto Anglada