MalagaCar.com reviews - Page 206

Two reservations made on the website with no response, despite telephone calls; staff were not friendly on the phone.

We rented a Nissan Qashqai 4x2 (GROUP XC) from Malagacar.com from 13.07.2017 to 17.07.2017. We deliberately chose the Full-Pack rate (258.17 EUR) instead of the Basic rate (approx. 150 EUR) because we wanted to avoid the usual renegotiations of rental stations about previously unmentioned price surcharges. I had deliberately stated that I needed the car only at 8:00 am, as an EXTRA CHARGE of 35 EUR is due for a rental between 11:00 pm and 8:00 am. The arrival time of our flight was scheduled for 7:25 am. The remaining 35 minutes until 8:00 am were planned for picking up the suitcase, finding the shuttle stand and possibly a coffee. Now, of course, the eager landlord dutifully reported at 7:21 am where we were staying. This call and the alleged waiting of the shuttle since 7:20 am was then charged to us with 35 EUR for pick-up before 8:00 am, although our flight was delayed and we had no possibility to use the shuttle before 8:00 am. When I objected that we had only ordered the shuttle for 8:00 am, it was replied that the surcharge was usual and it counted when the plane was announced and not when I wanted to come. This is exactly why we had chosen the Full-Pack rate to avoid this scam and the associated stress due to unnecessary discussions! After we spent the first 15 minutes of our vacation with a nerve-wracking and pointless discussion in broken English, it became too stupid for the landlord and he offered us an upgrade to a Toyota RAV4 (GROUP XK) in return. In order not to collect any more negative impressions, we agreed. The vehicle was in technically and optically very good condition. The return was also unproblematic and fast and the shuttle on the way to the airport was also okay and timely.

Reply by Malagacar.com
Dear customer, Thanks for your words and we hope you have enjoyed your holidays driving your brand new Toyota Rav4. About the out of hours charge don't worry so this amount will be refunded.
Regards, J. Alberto Anglada

I have now booked here for the 6th time. It always worked wonderfully and reliably. From pick-up to return. Again and again.

I have been using HelleHollis for 15 years. Then I decided to try another company. I found that Malagacar has the best and fair information. No hidden costs. I tried it couple of times and very happy with almost everything. Another advantage is the price. Almost 40 % cheaper the HH. I am coming back soon.

Brilliant service, would definitely use them again. Quick turn around, no hassle and friendly efficient team.

For our most recent visit to Malaga (27/06/2017) we had booked a car in group D ("Renault Megane or Ford Focus"). Instead we were given a Fiat 500L and when we expressed surprise, we were told "this is a very nice car", so we accepted it. However, we found it to be very inferior to the Renault or the Ford models in this category: It was extremely noisy and underpowered, requiring frequent gear changing, especially when driving up the hills on the AP7 (where it was difficult to even reach 100km per hour). It is also difficult to park as rear visibility is poor and there are no "beepers" on the back bumper to warn you of obstacles. The interior is very basic and finally, the boot lid is difficult to open and close, (particularly if you measure 160cm tall, as I could not reach high enough to close it!). Please do not give us this model again!

Once again another great experience using Malagacar. Great cars, price and service from their friendly staff. If you are looking for quality car hire in Malaga where you pay for exactly what you booked look no further. Thank you Malagacar see you soon.

Very good car rental service. We book every year two times and never had problems. We keep coming back..in two weeks we are back again.

I have had Malaga cars for probably 10 years, in 2016 I said I would not use you anymore as it took about four hours from us leaving the terminal to driving away in the car! This year my daughter persuaded me to use you again however, you couldn't (or wouldn't) supply the car I wanted a group D automatic so I had to pay considerably more to get an automatic BMW. This year the service from the terminal to your office was far better as was the waiting time at the office. You will know from your records that whilst on holiday we do not cover a large number of miles in the car. The Half and Half is fine for us however on arrival, the lady who served us, as the last item, said the tank was full and there would be no refund for any unused fuel. Having used only 1 third of the tank we have lost out on the 2 thirds, and you have the audacity to say you do not rip off customers on fuel. My experience shows that to be a complete rip-off!!! Your thoughts?

Used Malagacar for many years,then went away thinking other operators were cheaper,as quoted by the airlines, but found this not the case.Malagacar don't push extras at you,so I think they are very good value.Ok it can be a bit of a hassle at the airport,but the ticket system is better,and seemed to be quite well monitored,so no queue jumping to get on the bus.It was very busy on Thursday and took about an hour frm start to finish. Staff all helpful and polite.I will keep using Malgacar.No need to look elsewhere.