MalagaCar.com reviews - Page 255

We use Malagacar.com at least 3/4 times a year now and have always found them to be friendly, efficient, and received excellent service. No costs are hidden, everything is explained clearly in very good English. Thank you for making our journey easy and speedy, in May 2015 we landed at 20.15pm and was in the car on our way at 20.45pm.
Pauline & Geoff

We were very disappointed. The offer on the Internet was for 107€ for a week, we paid 247€. 28€ for an additional driver we didn't want, 37€ for a tank that was on reserve and 87€ for the full insurance. SHAME!!! Last time it went much better, this time we feel ripped off.

Dear customer,

Thank you for contacting us. You paid 104 euros for the car (not 107 €), 31.46 € (not 37 €) for fuel (spent by you), 84 € (again not 87 €) to be fully covered with no excess and 28 € to have an additional driver. We cannot understand that the car was picked up on May 26th and just a few hours after the contract finished you say you didn’t need the extra driver.

The drivers were Michaela and Franz so if this information is in the system it is because you gave it.

About the insurance, this is optional so if you have paid for it it is because you chose it. I am checking the last contract made last summer and you also paid for insurance so this is not new.

Anyway, the prices, terms and conditions were accepted when the booking was made and when the contract was signed.
Regards,
J. Alberto Anglada

I can't rate you until I am refunded my 1,000.00 euro credit card deposit, I have emailed and had no response, this is a large amount and should not be taken only held until the car is returned,

Response by Malagacar.com

Dear Mr. Smith,

The money was refunded yesterday. The car was returned by you on Friday at 17:52 and our administration and accounting department closes at 17.00. This is why the money was refunded yesterday.
Regards,
J. Alberto Anglada

Pick up at airport was fine, the car was dirty but they cleaned it while we waited. everything went ok until we returned the car, a man checked the fuel gauge and confirmed that it was 6/8 full but after we arrived home we had an e-mail saying that they were deducting 39euros from our deposit because they said that the tank was only 2/8 full, it is a good job that I took a photo of the fuel gauge just before we returned the car. I hope that this issue will be resolved soon, "watch this space" Ref No 151007198

Response by Malagacar.com
Dear Mr. Thomas,

Thanks for your words. Please send me the picture in order to check with the employee who checked the car.

Regards,

J. Alberto Anglada

Pas de surprise, loueur très sérieux et vous réserve bien le véhicule choisi, propre, peu de kms. Votre facture est identique au montant transmis à l'avance. Après bien des recherches sur différents sites et des discussions sur des forums cela m'a conforté dans ma réservation. Je recommande Malagacar.


No surprise, very serious renter, received selected vehicle, clean, few kms. The bill is identical to the amount transmitted in advance. After much research on various sites and discussions on forums that confirmed my reservation. I recommend Malagacar.

I rented a Corsa for six days in March this year. Everything was as described and the service was efficient. It is such a relief to find a company that you can rely on not to rip you off.
I'll be renting from Malagacar.com again in October.

First time to Malaga, car hire looked like a nightmare, chose Malagacar.com, great decision. Courtesy bus fine, queue at reception but with so many staff on we were in the car in 20 minutes. Charged 20 euros for half a tank of fuel, returned half full which was easy, no extra charges, refunded money fine, great deal, great service from happy and efficient staff. Like to give credit when it's due.

Excellent service and great value. The only company in Malaga that provided a cabriolet (super little Fiat 500C Auto) at an affordable price. Having rented before with you - will certainly do so again.

Hello again to my friends at Malaga Cars, you are without doubt the best company in Spain, when hiring a car. We have had a great deal with you, for the past two winters, and hopefully, we will be back in Spain, at the end of this year for about 8 weeks. See you then.

Thanks for the excellent service. Both pick-up and drop of the car was very well organized. Competitive pricing for a brand new Mini Countryman. No surprises in the credit card billing.
And some bonus points for sending over my sunglasses to Belgium (I forgot my sunglasses in the car...)!!!