This was my 5th time hiring a car at Malaga Airport and my fourth time with malagacar.com. This time I booked an automatic, a first for me. The transfer was efficient, I was taken immediately when I entered the office and within ten minutes I was brought my car. No hassle, no pressure selling of insurance and the comfort pack was excellent value. The car was simply superb and I drove more this year than ever before as a result. The return was straight forward with absolutely no fuss. Like my brother I tried goldcar last year and although the basic price was very low there are hidden costs no matter how thorough you think you are. I find malagacar.com completely trustworthy, reliable and the only company I will use in future. The experience helped to make my holiday fantastic. Thank you malagacar.com!!!
De: David Bennett
I've hired cars many times in Malaga Airport from several companies and Malagacar(my 5th. time with them) is simply the best. The young woman that served me was really helpful and really nice and when i returned the car she was again really helpful. There was no pressure to take the full insurance which is great. I took the Comfort Pack (half full tank bring back half full) which means you only pay for the online price and you get an extra driver and full roadside assistance included, so its up to you how much fuel you use. I got a Renault Megane (latest model) and it was spotless inside and out.To my detriment i used goldcar last year (2017) because i got got a really good online price initially, but, by the time i got to the desk i got charged for a full tank of full (which i was supposed to get a refund for unused fuel which i did not), charged for fueling the car and charged for using a credit card (which you have to use). To me Malagacar is transparent and there is no hidden charges and deliver exactly what they say. I have booked for next year already.
De: Robert Bennett
We have used Malaga Car Hire for many years visiting the Costa Del Sol 3 to 4 times per year. We have always received excellent service which is why we continue to both use Malaga Car Hire as well as recommend to family and friends.
This excellent customer service was highlighted this week when a "boot open" warning light appeared on the dashboard. The boot wasn't open BUT the car thought it was and therefore we were unable to lock the car. We contacted Malaga Car hire to highlight the issue and they delivered to us in our village (some 50 minutes away from Malaga airport) a replacement car within 3 hours from us contacting them with the problem. That is what I call excellent customer service.
De: Stuart Preece
I HOPE TO HIRE A CAR AGAIN FROM YOU NEXT WEEK ( POSSIBLE 10 TH. TIME ) - WHAT IS MY DISCOUNT CODE
Reply by Malagacar.com
Hello Richard! As our return customer please book always with your client menu to benefit from your increased discount of up to 20% (1- 5 rentals: 5%. 6 rentals: 6%... 20 rentals: 20%).
If you never have used it before, you can apply for your customer login at this link: http://www.malagacar.com/password_help.html
Then you can login into your account where will be applied automatically the discount, depending on the number of hires you have already made (Please use always the same email).
De: Richard De
used your company on many occasions, the service has been fantastic, will be using them again in 2019
De: David Harrison
I give 5 stars. My husband and I have hired time and time again. Never had any problem whatsoever, in fact, always been over the moon. Really friendly staff and the easiest people in the world to do business with. I really don't like going anywhere else, and when I have to (because I'm a skinflint and only want a small car - and sometime they aren't available at very short notice), I see the difference. Why deal with a big company that doesn't care about you when you can deal with Malaga car???
De: Deborah Ryder
After a stressful day yesterday booking to many cars for the same day by not receiving any confirmation for any of them. Then checking my junk mail only to find out that I had booked 6/7 cars tried ringing all numbers I could find and emailed to let them know (thought that I was going to be charged for all of them)but got a nice email back. Telling me not to worry they were all deleted apart from 1. Perfect. And for that I award malagacar.com 5 stars. Once again a big thank you. One happy customer. Jeff.
De: Jeffrey David Maines
Very disappointing and dishonest! I booked a car for 14 days but informed the company I was returning the car a day early before I arrived. I was still charged for the full 14 days on arrival and told it would be refunded on my return. On returning the car I was told I could only be refunded by sending an email. I did this the next day and now 2 1/2 weeks later and several emails chasing payment I still have not had a refund. Not what I call good customer service and at the moment I doubt if I will ever get my money refunded.
Reply by MalagaCar.com
You are right, we told you we were going to refund for 1 day you didn’t use the car and this is what we did. On August 7th we refunded tou 19,46 €.
J. Alberto Anglada
De: Chris Churchill
We have used Malagacars for the last 8 years and found them to be brilliant, but This year the additional insurance has increased greatly with no explanation and it now makes them very expensive.
De: Anthony Courtney
Pleasant hire car company. Would have awarded 5* but for some hiccups. 1. No one holding their sign after 1st sliding, not even after the 2nd sliding. Fortunately a kind gentleman for another company helped locate her. She was a small girl chatting with friends. 2. Booked an automatic car but somehow ended up with a manual . Not aware of this until too late. The print out indicated LC group ie manual . Can't figure out why not use Manual group. 3. Intended to hire a BMW 1. Rang them before booking and was assured that's what I'll get. Not so on arrival even though there were BMW 1's in the garage. 4. No car manual to read. As stated apart from the above the experience had been pleasant .
Reply by Malagacar.com
Thanks for your review. We are sorry you were not fully satisfied with our company (for us, there is a big difference between 4 and 5 stars).
I will have a word with my colleague Elisa, who is the girl who was at the airport. It is the first time a customer is not happy with her service and I like to know what happened and why she was chatting with other people.
The car booked by you was a manual one so maybe you made a mistake during the booking.
When a group is chosen, we guarantee a model or similar. You got a new Audi A3 (group LC).
We cannot leave the manual instructions because they are taken by some customers. Anyway they would not be in English.
J. Alberto Anglada
De: Boon Tan