Avis à propos de MalagaCar.com - Page 112

Since 2012, I must have rented a car for about 7 times with Malagacar. I never have experienced any problem with them. The bus shuttle is very convenient, and when returning the car, they take you back to the airport quite fast (with bus or your rental car). I never had to wait more than maximum 10 minutes to get my car and return is even faster. The cars are recent, mostly clean and in good working order. Sometimes you even get a free upgrade.. ;) ;) Important as well: Unless other companies at Malaga Airport, you are charged with additional fuel costs. (Once I rented a car at R..ordc.. in Malaga Airport, and I can guarantee you: once and never more! I got charged approx for an extra 25€ just to fill up the car!) At Malagacar you just pay for a half tank, and you can bring it back empty. So, no complaints at all, no remarks at all? Yes, only one remark concerning that half tank system. No one (with some common sense) will bring back the car with a complete empty tank, taking the risk to have a break down going back to the airport. So they are always on the winners side at Malagacar. But I prefer to "offer" Malagacar that small fuel amount than to get ripped off by having to pay "fuel charges" plus the fuel itself. Otherwise: All perfect. In a couple of weeks I have a new car rental in Malaga. Guess at what company I did my reservation again... You are Right ;) Why change a winning team?

Excellent car hire company. Have used Malagacar.com 4 times now, and have been highly impressed by the quality of the service and cars. No hidden surprises,honest and upfront insurance details, and very fair fuel policy. My congratulations to Alberto Anglada for running an excellent team. Thanks! Alan Walker

Buen servicio en general. Hago este feedback para que mejoren en la recogida del coche. Esperé una cola de 1 hora ya que había muchos clientes y sólo 2 mostradores abiertos!!

 

Respuesta de Malagacar.com

Buenas tardes Verónica,

Gracias por su comentario el cual es realmente importante para nosotros. Sentimos que tuviese que esperar a la recogida del vehículo. Somos conscientes de ello pues otros 2 compañeros tuvieron un retraso con entregas en la costa.

Sentimos lo ocurrido.

Saludos,

J. Alberto Anglada

Absolutely fabulous service yet again. Thank you.

Habe schon so oft bei malagacar Autos gebucht. War immer problemlos und sicher. Bin sehr zufrieden. Bekommt man als treue Kunde auch mal eine Gutschein-Code? Viel Dank!

Response by Malagacar
Hallo Herr Rudnik!

Mit unserem neuen Treueprogramm erhalten Sie erhöhten Rabatt auf jede Buchung. Bitte werfen Sie einen Blick in unseren Newsletter. Bitte buchen Sie immer mit Ihrem Kundenlogin. Der Rabatt wird dann automatisch je nach Anzahl der abgeschlossenen Buchungen berechnet.

Beantragen Sie Ihr Kundenlogin bei diesem Link:
http://www.malagacar.com/password_help_de.html

Den Gutschein Code erhalten Sie über Facebook.

Mit freundlichen Grüßen,
Malagacar.com

During 2015 & 2016 I have frequently rented at Malagacar.com (always on the "full insurance" basis): excellent & quick service (in / out), spotless cars, no surprises. In comparison to the big international players, which I used before, the price/quality is excellent.

Sehr geehrte Damen und Herren, auch ich miete schon seit einigen Jahren das Fahrzeug für unseren Urlaub immer bei Ihnen. In 2 Wochen bin ich wieder da und habe bei Ihnen Reserviert. Bisher ist Ihr Service immer ERSTER KLASSE freundliches Personal, schnelle Abfertigung Autos guter Zustand und für mich die besten Preise die es gibt . Allerdings sehe ich in vielen Bewertungen die Beschwerden über die lange Wartezeit bis der Bus zum Abholen kommt. Ich habe jetzt die Full Pack Rate gebucht die folgendes beinhaltet full-pack rate includes Half-half fuel policy Priority check-in with express pick-up & return service Fully comprehensive insurance WITHOUT EXCESS FREE additional driver Free cancellations & amendments Unlimited mileage VAT included The vehicle will be delivered with half a tank of fuel and you will have to return it alike. If you don't return the vehicle with half a tank of fuel, you will be charged the missing amount of fuel. Ich hoffe ich dieser Express Pick Up findet statt Mit freundlichen Grüßen Lothar Huth

Response by Malagacar.com

 

Hallo Herr Huth! Der “Express pick-up” bezieht sich auf die Abholung das Autos in unseren Büros und nicht des Kunden am Flughafen.

Mit freundlichen Grüßen,

Malagacar.com

 

 

Arrived at 23:20 could not find the rep at the airport not a great start! Collected a Fiat Punto, rear parcel shelf missing they did not have a spare and was not offered another car? Drove to Nerja, on route I noticed a brake pad warning light displayed, on arrival I noticed the driver’s side rear light not working, sorry that’s not safe for driving late at night on unlit motorways. Phoned them the next day no answer so I emailed received a reply saying to bring the car back to the airport to exchange it, I replied “sorry not prepared to waste at least 2 hours of my time” they then replied saying a tow truck could be sent to collect the car a taxi would be issued to bring me back to Malaga airport to collect another car! I replied asking them to deliver a replacement car and the driver could then take the Punto back (logical I thought) email reply said that’s not possible??? I explained all this on returning the car after my week’s holiday; the receptionist was very understanding and sent an email to his boss saying I would receive some discount. Nothing has happened!!

 

 

Reply by Malagacar.com

Dear Mr. Morgan,

 

Thanks for your email.

 

Arrived at 23:20 could not find the rep at the airport not a great start!

                Our representative person is always just after the sliding door so may be our colleague was with one of the other customer who arrived at same time.

 

Collected a Fiat Punto, rear parcel shelf missing they did not have a spare and was not offered another car?

                We always have spare parcel shelf so I will talk with the employee who gave you the car to avoid this problem for future customers.

 

Drove to Nerja, on route I noticed a brake pad warning light displayed,

                The car is rented at the moment and I have just called the customer. At the moment He says the car is ok. Anyway I will check the car when this is returned.

 

On arrival I noticed the driver side rear light not working, sorry that is not safe for driving late at night on unlit motorways.

                The car is rented at the moment and I have just called the customer. At the moment He says the car is ok. Anyway I will check the car when this is returned.

 

Regards,

J. Alberto Anglada

 

Recently used end of April. Great service, only downfall was waiting time even though I had VIP pickup. A separate queue for those who have paid the extra would be good. Other than that can't fault it.

We will only use Malagacar, excellent friendly service and a happy, stress free experience.