Buen servicio en general. Hago este feedback para que mejoren en la recogida del coche. Esperé una cola de 1 hora ya que había muchos clientes y sólo 2 mostradores abiertos!!
Respuesta de Malagacar.com
Buenas tardes Verónica,
Gracias por su comentario el cual es realmente importante para nosotros. Sentimos que tuviese que esperar a la recogida del vehículo. Somos conscientes de ello pues otros 2 compañeros tuvieron un retraso con entregas en la costa.
Sentimos lo ocurrido.
Saludos,
J. Alberto Anglada
Sehr geehrte Damen und Herren, auch ich miete schon seit einigen Jahren das Fahrzeug für unseren Urlaub immer bei Ihnen. In 2 Wochen bin ich wieder da und habe bei Ihnen Reserviert. Bisher ist Ihr Service immer ERSTER KLASSE freundliches Personal, schnelle Abfertigung Autos guter Zustand und für mich die besten Preise die es gibt . Allerdings sehe ich in vielen Bewertungen die Beschwerden über die lange Wartezeit bis der Bus zum Abholen kommt. Ich habe jetzt die Full Pack Rate gebucht die folgendes beinhaltet full-pack rate includes Half-half fuel policy Priority check-in with express pick-up & return service Fully comprehensive insurance WITHOUT EXCESS FREE additional driver Free cancellations & amendments Unlimited mileage VAT included The vehicle will be delivered with half a tank of fuel and you will have to return it alike. If you don't return the vehicle with half a tank of fuel, you will be charged the missing amount of fuel. Ich hoffe ich dieser Express Pick Up findet statt Mit freundlichen Grüßen Lothar Huth
Response by Malagacar.com
Hallo Herr Huth! Der “Express pick-up” bezieht sich auf die Abholung das Autos in unseren Büros und nicht des Kunden am Flughafen.
Mit freundlichen Grüßen,
Malagacar.com
Arrived at 23:20 could not find the rep at the airport not a great start! Collected a Fiat Punto, rear parcel shelf missing they did not have a spare and was not offered another car? Drove to Nerja, on route I noticed a brake pad warning light displayed, on arrival I noticed the driver’s side rear light not working, sorry that’s not safe for driving late at night on unlit motorways. Phoned them the next day no answer so I emailed received a reply saying to bring the car back to the airport to exchange it, I replied “sorry not prepared to waste at least 2 hours of my time” they then replied saying a tow truck could be sent to collect the car a taxi would be issued to bring me back to Malaga airport to collect another car! I replied asking them to deliver a replacement car and the driver could then take the Punto back (logical I thought) email reply said that’s not possible??? I explained all this on returning the car after my week’s holiday; the receptionist was very understanding and sent an email to his boss saying I would receive some discount. Nothing has happened!!
Reply by Malagacar.com
Dear Mr. Morgan,
Thanks for your email.
Arrived at 23:20 could not find the rep at the airport not a great start!
Our representative person is always just after the sliding door so may be our colleague was with one of the other customer who arrived at same time.
Collected a Fiat Punto, rear parcel shelf missing they did not have a spare and was not offered another car?
We always have spare parcel shelf so I will talk with the employee who gave you the car to avoid this problem for future customers.
Drove to Nerja, on route I noticed a brake pad warning light displayed,
The car is rented at the moment and I have just called the customer. At the moment He says the car is ok. Anyway I will check the car when this is returned.
On arrival I noticed the driver side rear light not working, sorry that is not safe for driving late at night on unlit motorways.
The car is rented at the moment and I have just called the customer. At the moment He says the car is ok. Anyway I will check the car when this is returned.
Regards,
J. Alberto Anglada