Really disappointed to have no one waiting at arrivals when we arrived and then after being directed to the bus stop by another car hire company was met by a representative who made us wait for another 15 minutes (meaning now an hour after landing) to collect other passengers. Hoping the actual at collection will be easier.
De: Polly Metcalfe
I have been hiring with MalagaCar.com for two years now and can confirm that the service is excellent!
This time round I had to reschedule my trip due to work circumstances. The booking was pushed back a week at no additional charge. This is a level of customer service one can only dream about.
I definitely recommend this company.
Due to the strike in France we were and are not able to travel to Malaga this week.
Yesterday morning I had to cancel the booking. Later that day I called you that there was a small chance that we would arrive in Malaga later so I made a new reservation.
But also this flight to Malaga was cancelled so I would also like to cancel this reservation.
Sorry for the inconvenience and best regards,
Ed de Heer
Reply from Malagacar.com
Thanks for your email. The booking is cancelled. We should be pleased to help you in the future.
J. Alberto Anglada
Thanks for your great service!!
If we travel to Malaga in the future we will surely book our car with you.
De: Ed De Heer
We hired a car from you between the 3 and 10 June for our family holiday. We were quite anxious and didn't know what to expect after reading lots of negative reviews about car hire in Spain. However we didn't need to be. We were met at Malaga airport by a man in a bright orange shirt, directed to a mini bus which took us over to your offices almost immediately. My husband completed all the paperwork in a matter of minutes so I'm sure we were in our car and on our way to our apartment whilst other people were still in the massive queues we saw at the main car hire desks at the airport. We were thrilled to be upgraded and got a lovely car which had lots of room for all of us. We did indeed have half a tank of fuel as promised which lasted us all week. When we returned the car we didn't even get out, a man came to us and drove us straight over to the airport. We were very impressed and I would highly recommend malagacar.com.
De: Kerry Endsor
Top pick up and bring back service from and to the airport, new and clean cars, no surprise with hidden extra costs, friendly staff. Malagacar.com remains our preferred car hire company in Andalusia.
De: Rudolf Hawellek
Thank you and your team for your reliability and efficiency in the vacation spot from the 11th to the 18th of May 2013, the competitive price, no hidden extras and a new vehicle with 50 kms on the clock. Thank you.
Sir, thank you for refunding my deposit very promptly. I would like to thank your company for the fantastic service I received during my visit to Southern Spain. I have travelled to Malaga many times and used many car rental firms. Malagacar.com is by far the best rental company in that region. Great cars, friendly efficient staff, very competitive rates and a fair fuel policy (half tank out return near empty). I would gladly recommend this company to anyone coming to Malaga. This company will go far and I wish you every success in the future. Alan Ramsay (Scotland)
De: Alan Ramsay
I have used this company for the last couple of years as i find them a joy to deal with. The standard of cars is excellent, the staff more than helpful and waiting time acceptable. I have recommended them to others and all have come back singing their praises. Keep up the high standards and you will continue to have return customers.
De: Moya Mccaffrey
I rent only with this company. I have not been disappointed even once. Cars always well maintained. Nobody offers these prices.
Staff always friendly.
De: Lothar Huth
We have rented cars several times with malagacar.com, last time 3 cars in May / June for two weeks for a vacation of three families. We were very satisfied. Pick up at the airport with the luggage. Transfer to the office in about 3 minutes. In less than 15 minutes we were on our way. Practical information on additional insurance, nothing intrusive. Return of the cars and airport transfer in less than 5 minutes. Fuel billing absolutely correct.
When we return to Malaga, we will rent here again.
De: Dieter Lorch