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Avis à propos de MalagaCar.com - Page 122

4.6 sur 5.0 basé sur 1586 commentaires.

Overall, good as always; but a worse experience this time.

Maybe it was our mistake to arrive on a Saturday morning at Malaga Airport (20th Oct) but the pick up at the shuttle bus was horrible. Our small group of 3 eventually made it to the office via two separate buses having been physically pushed by other customers whilst trying to load cases. And even then I think there were others who had been pushed past still left awaiting pickup. Not a good way to start the holiday. We overheard at least one comment saying that they would never use your company again.

The car was under filled (1/4 rather than 1/2) but that was dealt with well by a member of staff. Shame that I had to check the fuel level.

On our return in order to avoid any more hassle, I dropped my passengers off at the airport and then returned the car to avoid wasting shuttle bus space.

In future if I see such a large unruly crowd at the pickup, I will walk or take a taxi to the office.

Please can you consider management of that pickup zone with either numbered tickets or by placing a member of staff with a Q point at the actual pickup. This would only be necessary at peak times and would mean that customers arriving at the office are in a better frame of mind.

Many Thanks

Craig



Response from Malagacar.com
Dear Mr. McColl,
First of all, thanks for your comment which is really appreciated by us.
I don’t think it was your mistake, so if you have to travel on a Saturday you know there may be a little bit more customers than other days but we must give you as well a good service.

We are considering when the customer is met by our employee at Malaga Airport, the customer will receive a number which must be given to the shuttle bus driver. Then it will be easier for you. For your next time may be this system is working. For us the customer service is very important and we like you to enjoy your holidays from the first minute.

Regards,
J. Alberto Anglada


Response from customer
Hi Alberto,

First, many thanks for your quick response. I know I had taken a while to send my feedback, but your 6 euro email reminded me :).

I am glad you are looking at the management of the transfer from the airport to the office. That is very encouraging.

I look forward to using MalagaCar again next time we visit (probably in the new year) and again, thank you for replying swiftly.

Best Regards

Craig



Response from Malagacar.com
Thanks Craig,

We will always do the best for you and now you have all my details so you can contact me for everything.

Regards
De: Craig Mccoll
Soumis le: 20/11/2012
Note: (3 sur 5)
Just returned home after a good break in Spain and wanted to thank you.

The service and value is superb and I appreciated the upgraded car - it did not go un-noticed!

Many thanks

Keith
De: Keith Howell
Soumis le: 19/11/2012
Note: (5 sur 5)
I recently hired a car from your company, and I want to tell you what an excellent experience it was from start to finish. The pick up from the airport up was quick, the man who processed my rental was friendly and efficient, the car was superb, and it was easy to collect in your garage. On my return one of your men simply drove me to departures in the car I had just returned; he again was very friendly and even shook my hand when he dropped me off at departures!! Just brilliant in this day and age.

I have already recommended you to 2 of my friends and they will use you.

I will also definitely use you on my return to Malaga.

Well done to your company.

Best regards

Ian Hyslop
De: Ian Hyslop
Soumis le: 18/11/2012
Note: (5 sur 5)
Again, the people of Malagacar.com show their effectiveness and good work they never fail in anything and you always get pleasantly surprised.
Malagacar.com is an example for the rest of car rental companies; each segment has several models, they could assign any, because they are all practically brand new; I asked for a specific model and they did not hesitate to give it to me, great; and unbeatable prices, I recommend it to everyone.
Thanks to the team of Malagacar.com and its director Mr. Anglada
De: Juan Manuel Hernandez Calero
Soumis le: 10/11/2012
Note: (5 sur 5)
I hired from Malagacar.com and couldn’t have been more pleased. The office was busy but all the desks were staffed. I was lucky to be upgraded to a Toyota Auris which was clean and didn’t have a scratch on it and only 9,500 kms on the clock. I opted for the half tank of diesel and only had to put a bit in on day 11 of 11 so it’s worth it in my opinion.

The staff member I dealt with was polite and courteous. He brought the car to us right outside the office. When we dropped off we didn’t even need to get the cases out as we were taken direct to the airport in 'our' car. Malagacar were recommended by a friend who uses them regularly and I couldn’t have been happier with the service I received.
De: Craig Langley
Soumis le: 06/11/2012
Note: (5 sur 5)
Have used your company several times recently and found them to be far superior to any on airport supplier. Always helpful, friendly and efficient. My supplier of choice for all future bookings.
De: Michael Gill
Soumis le: 06/11/2012
Note: (5 sur 5)
Hello, we are using your company for the third time. We are very pleased, first class service; the only thing that could be improved is the long wait in the office, even though there are many people there, usually only two people deal with the paperwork
But otherwise, we repeat delighted.


Answer from Malagacar.com
Hello,
Thanks for your email. You can be sure we will always do the best for you. I can understand you had to wait a little bit. You arrived with other few families at same time. Anyway 7 employees were working when you arrived but maybe they were with other customers (deliveries, collections…)
Regards,
J. Alberto Anglada
De: Sylvia Schirmaier
Soumis le: 06/11/2012
Note: (5 sur 5)
Rented a car from them and the service was pretty good. The guy who helped us didn't smile too much, and wasn't extremely friendly, but it could have been that it was a long day for him. He wasn't bad, but just answered exactly what was asked and I guess that was okay. Through my mistake, we put the wrong fuel in the car; however, they sent a tow truck and we got a new car for the rest of the week. The only thing I would say, is it wouldn't hurt to remind your clients of what fuel to use (although it was written inside the gas cap - totally our fault).

They handled this very well as it was three women traveling and they were helpful in taking care of the problem thereafter. The girl, we called when we noticed the problem didn't send out the tow truck right away as she thought the problem had been resolved so I had to call her again. It took an additional hour to get the tow truck out to us. But in the end, they did handle a problem that had been created by us and it went smoothly from there. They were really good and quick when we delivered the car back to them and we didn't have to hassle with the paperwork. I would definitely recommend to use them - they were very reliable.


Answer from Malagacar.com
Dear Corina,
Thanks for your email and we are happy you enjoyed your holidays. About the wrong fuel I will talk with the employee who gave you the car because, although in Spain the 80 % of the cars are diesel, we always inform the customer about the fuel. Maybe he forgot to advise you. He knows in USA the cars are not diesel and all USA customers are advised when a diesel car is rented.
Regards,
J. Alberto Anglada
De: Corina Martinez Chaudhry
Soumis le: 05/11/2012
Note: (4 sur 5)
Transfers by coach are limited to package deals in Malaga, so independent travellers are best advised to hire a car. All are very competitive, but years of experience points to www.malagacar.com, which includes a half-tank of fuel (most sell an often unusable full tank) and more importantly, zero excess.

Spanish drivers are often careless and even when a hire car is correctly parked, others can literally leave their mark – ruining a holiday where a costly insurance excess is demanded – which is not the case with this company.

Highly recommended
De: Brian Mccalden
Soumis le: 04/11/2012
Note: (5 sur 5)
I have just booked for May 2013, as usual great price, have been using Malagacar.com for a good few years, never a problem. Fast transfer from airport, and super-fast service when collecting car.

Answer from Malagacar.com
Hi Sean,
Thanks for your email. As usual never a problem in the past and will work hard to do the best for you in the future.
Regards,
J. Alberto Anglada
De: Sean O Leary
Soumis le: 02/11/2012
Note: (5 sur 5)

Adresse: Av. del Comandante García Morato, 34, 29004 Málaga.
Téléphone: +34 952 17 60 30. E-mail: info@malagacar.com.
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