Can I compliment you on the excellent service I experienced once again when I hired a car from Malagacar.com from October to December.
The arrangements for collection at the airport and booking in were speedy and efficient, the car was exactly as ordered and in good condition, and the delivery back to the Terminal in the car was particularly appreciated as it was very quick and we did not have to transfer our luggage on to the bus. Thank you so much. I will always ensure I use your service whenever I want to hire a car from Malaga Airport.
De: David Ray
Once again you have given a top class service, Hire car and return to the airport including all insurance giving much peace of mind: Without any petrol scam. Arrival coach was full still everyone was sorted and away with their car within 10 minutes, Excellent, at the best price! I would never look for any other car hire company in Malaga.
Number 1 malagacar.com
De: Maurice Leslie
Many thanks to all at Malagacar.com for once again a faultless car rental from being picked-up at the airport to being dropped off at the end of our stay.
The car was perfect throughout & excellent value for money.
De: Steve Lawton
Hi, first time to use Malagacar.com, my son uses it every time he comes to Spain and advised me to use it, best advice I ever got, a great service, lovely friendly staff; will definitely use it again in the New Year.
Best of luck & a Happy Christmas
De: Philip Casey
Thanks for your great service. After many years with another company I have changed to malagacar.com.
It's great to arrive to friendly faces and not be treated with contempt, as with some other companies.
Keep it up!
De: Tim Webb
Hello Maryori, thank you again for looking after everything so well.
This is another good performance from Malagacar and I will have no difficulty recommending Malagacar to my friends.
Best Wishes for Christmas and the New Year. Hope to be on with you again in the Spring.
De: Sean Mckenna
I was a little nervous about using a company without a desk in the terminal, particularly as I was travelling on my own, but I needn't have been concerned. The transfer in both directions was quick, efficient and friendly. Thank you.
De: P Bell-ashe
We were delighted with the service, but we really did not expect that would be served a minivan, but then we did not bother and had a good trip anyway. But my surprise was when I checked my account and the refund is not correct; you just refunded one; by the amount it is the petrol but the deposit is missing. I already informed by phone about this mistake and I was told that the tank was not as delivered, which is not true as it had more than half of the tank and the employee who drove us to the airport communicated it to another staff member in order to return the amount of the fuel tank and the deposit; I am waiting for prompt response and I hope that everything will be solved.
Thank you for your email and we are glad you enjoyed our service. You are absolutely right and I see that, by mistake, we have only returned the amount of fuel. I immediately proceed to refund the deposit, attaching the receipt of the transactions.
Kindest regards and we are happy to help you in the future,
J. Alberto Anglada
De: Miguel Angel Magadan Magadan
Everything went perfectly; the contact person, the shuttle bus, car collection. Although: Communication in English only! And the deposit was transferred immediately to the credit card.
Overall, good as always; but a worse experience this time.
Maybe it was our mistake to arrive on a Saturday morning at Malaga Airport (20th Oct) but the pick up at the shuttle bus was horrible. Our small group of 3 eventually made it to the office via two separate buses having been physically pushed by other customers whilst trying to load cases. And even then I think there were others who had been pushed past still left awaiting pickup. Not a good way to start the holiday. We overheard at least one comment saying that they would never use your company again.
The car was under filled (1/4 rather than 1/2) but that was dealt with well by a member of staff. Shame that I had to check the fuel level.
On our return in order to avoid any more hassle, I dropped my passengers off at the airport and then returned the car to avoid wasting shuttle bus space.
In future if I see such a large unruly crowd at the pickup, I will walk or take a taxi to the office.
Please can you consider management of that pickup zone with either numbered tickets or by placing a member of staff with a Q point at the actual pickup. This would only be necessary at peak times and would mean that customers arriving at the office are in a better frame of mind.
Response from Malagacar.com
Dear Mr. McColl,
First of all, thanks for your comment which is really appreciated by us.
I don’t think it was your mistake, so if you have to travel on a Saturday you know there may be a little bit more customers than other days but we must give you as well a good service.
We are considering when the customer is met by our employee at Malaga Airport, the customer will receive a number which must be given to the shuttle bus driver. Then it will be easier for you. For your next time may be this system is working. For us the customer service is very important and we like you to enjoy your holidays from the first minute.
J. Alberto Anglada
Response from customer
First, many thanks for your quick response. I know I had taken a while to send my feedback, but your 6 euro email reminded me :).
I am glad you are looking at the management of the transfer from the airport to the office. That is very encouraging.
I look forward to using MalagaCar again next time we visit (probably in the new year) and again, thank you for replying swiftly.
Response from Malagacar.com
We will always do the best for you and now you have all my details so you can contact me for everything.
De: Craig Mccoll