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Avis à propos de MalagaCar.com - Page 13

4.6 sur 5.0 basé sur 1585 commentaires.

Have used other companies before but first time with Malagacar.com., very pleased with service and the whole experience. Have booked with them again for February 2018 and if same excellent service will continue to use in future.
De: Maurice Woods
Soumis le: 24/11/2017
Note: (5 sur 5)
Have used them many times,always great service.Have tried several other companies,and regretted it,no comparison.Used them last week.Waited 5 minutes for bus.Spent 5 minutes doing paperwork.Given new car.Return was even quicker.
De: Brian Ford
Soumis le: 24/11/2017
Note: (5 sur 5)
Though there was slight confusion as to the pickup point due to building work at the airport, that we could not go through the door indicated on the paperwork, once our group of four golfers had been collected from the airport and taken to MalagaCar's office we had no problem in obtaining our vehicle, which was well presented, and as such we where in and out of the office in less than 15 minutes. MalagaCar.com is also a lot more efficient than the expensive major rental companies located at the airport where we have previously waited over an hour for a pre-booked vehicle, and then had to go to the basement to locate, were as MalagaCar's vehicles are ready and waiting. We will definitely booking our car-hire with them next year.
De: Paul Kenneth Jones
Soumis le: 22/11/2017
Note: (4 sur 5)
Have contacted you office four times in the last two weeks to book a hire car in March 2018 for ten days by Email no reply so contacted by phone and was told I would receive a reply next day still waiting . I have used your service for at least ten years and could not fault your service . I await your comments. Robert Wilkinson.

Reply by Malagacar.com

Dear customer,
 
Thanks for contacting us. You tried to book a car on November 5th at 14:24 and 16 minutes later We sent you the booking confirmation 852817.
Again you made another booking 2 days later and 29 minutes later We sent you the voucher 852817 again.
On November 12th You made again a booking and 3 minutes later We sent you a new booking voucher 854558.
Yesterday You made again a new booking at 19:33 and at 21:56 We sent you again a new booking 856843.
Then, bookings 852817 and 854558 will be cancelled.
 
Regards,
J. Alberto Anglada
De: Robert W Wilkinson
Soumis le: 21/11/2017
Note: (1 sur 5)
Let’s keep this simple I arrived on time yesterday with my driving license.HSBC Business debit card and identification. I told them I had brought excess insurance already and I only wanted their basic hire. They told me this was not possible unless I had a credit card. I explained to them nothing in their terms and conditions what I had read showed this to be the case as all it requested was a credit or debit card. No matter who I spoke to and there were at leat four representatives checking people in along with one being a stand in Manager would not admit to the fact their Terms and Conditions did not state in order to have basic cover you must have a credit card. All it stated was a credit or debit card. Customer service was disgusting and they were only interested in getting me to pay over a €100 for their full cover. My sister came to pick me up otherwise I would have been charged over €200 for a week hire on an original quote of €77 euros. In conclusion they have lost a customer when in reality they could have resolved the situation by being honest around their Terms and Conditions I will never deal with people that lie or can’t admit their mistakes. A good business would be thankful a serious error on their part was brought to their attention rather than punish a genuine customer.

Reply by Malagacar.com


Dear customer

When you booked the car you accepted the term and conditions which are clear. You can pay cash or with debit card but the extra insurance must be taken so the staff just told you what you accepted on advanced.

https://www.malagacar.com/uk/terms-and-conditions.html
PAYMENT
Payment is completed upon collection of your vehicle with VISA, MasterCard or AMEX credit card. You can pay with a debit card (Visa or MasterCard) or in cash (a valid debit or credit card is required) when you book the supplementary insurance (extra insurance) or the Full pack rate. The credit card holder must be the lessee (main driver).

Regards
Alberto
De: Paul Everitt
Soumis le: 13/11/2017
Note: (1 sur 5)
Good service and prices!
De: Patrick Van Zinnicq Bergmann
Soumis le: 12/11/2017
Note: (5 sur 5)
Great service, great car. Fast and hassle free. Will now be a regular customer
De: Chris Butler
Soumis le: 10/11/2017
Note: (5 sur 5)
We have used Malagacar for approx. 7 years now, 2-3 times per year and never had any problems, I ran into a low barrier earlier this year and all costs etc to them were sent to me, a complete breakdown and photos which I needed as I had taken out insurance here for the excess. They took they money from my credit card (as expected) and my insurers paid out without any problems due, I am sure, to the documentation that I received. We will continue to use them as they are always welcoming and helpful.
De: Suzanne Madlin
Soumis le: 31/10/2017
Note: (5 sur 5)
We have booked Full-pack insurance and we have paid what was contracted. No damage, no additional petrol costs, no problem.
De: Petr Mrha
Soumis le: 31/10/2017
Note: (5 sur 5)
First time using Malagacar.com, decided to try, after reading reviews. No problems with any of the process- representative easily identifiable in arrivals lounge, short(ish) walk to transfer point, and few minutes drive to office. Was one of several customers to collect car, but only 5 mins or so wait for rep to become free, and 5 minutes to sort paperwork. No hard sell on additional insurance. Car class as requested (Kia Ceed), and Low mileage (11,000 km). And rather more than the 1/2 tank fuel that was per booking. Trouble free driving, and quick return with only slight delay in transfer back to terminal. I will certainly use again. Thank you Malagacar.com for a hassle and stress free rental!
De: Tom Hoyes
Soumis le: 29/10/2017
Note: (5 sur 5)

Adresse: Av. del Comandante García Morato, 34, 29004 Málaga.
Téléphone: +34 952 17 60 30. E-mail: info@malagacar.com.
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