Hello Malagacar.com. My wife and I returned from Malaga two days ago and we would like to thank all your staff for the excellent service we received. My disabled wife was given all the help that was possible by your staff, she was assisted onto the minibus by your driver who then folded her wheelchair and lifted it into the minibus I consider this to be first class service.
I was unfortunate to use a different car hire company on my last visit to Malaga and I encountered a number of extra charges which I was not told about until I collected the car i.e. an extra 300 euro deposit because I have my own yearly excess insurance and also an excessive charge for a full tank of fuel. You did not ask for any extra deposit and you only charge for half a tank of fuel, I believe this to be a fairer system.
I will use your company again on my next visit and I would recommend your company to anyone. Thanks again.
De: Mr. W Watson
Dear Sirs, I have just returned from Malaga. This was my first experience of using your company and I would like to let you know, I was very pleased with the service received.
The return of the car was excellent, being dropped off at the departures by a very professional young man, within a few minutes. I would highly recommend your company.
De: John Mcgowan
We were a little apprehensive on arrival at Malaga.
That over we appreciated your service, particularly on the return.
Many thanks. When in Spain another year we shall have no hesitation in using your services.
De: Michael Burgess
Señor Alberto, I just wanted to say thank-you for going the extra mile to enable us to have the Mercedes car that we really wanted for our recent trip to Spain. We really enjoyed the trip - and the car! I think we brought it back unharmed. And we really appreciated the trouble you took to remedy the initial problem. Your staff were also very efficient and courteous.
I am recommending your company to a colleague who is on his way to Spain in April.
With best regards.
De: Robert Dawson Scott
I hired a car from you on two occasions, the first on 26 January, the second on 21 February 2011.
I was very pleased with the service you offer:
- Quick and friendly minibus service from the airport to Malagacar.com.
- The hire car was clean and everything was functioning correctly.
- Quick and friendly service issuing and explaining the hire contract paperwork and handing over the keys of the car.
- The optional excess insurance charge was more competitive than other car hire companies; please keep it at this competitive rate.
- Your fuel policy of picking up the car with a half full tank and returning it empty was OK but was not my preferred arrangement. I prefer to pick up the car with a full tank and return it with a full tank.
In general, I was very pleased and would use Malagacar.com again when I visit Malaga.
De: Stuart Watkin
I phoned Malagacar at the last minute before leaving for Dublin Airport to fly to Malaga. The lady who answered the phone was very courteous and helpful. After a few questions she assured me that our car was booked without any deposit or credit card details. Next morning when our flight arrived in Malaga we were directed along the front of the airport building where we were taken by bus to their office.
In a short while we had secured our car with zero excess at a very reasonable rate. On returning the car we were taken immediately to the airport departures.
We are very pleased with the service and courtesy of all Malagacar staff. THANK YOU MALAGACAR FOR A HASSLE FREE HOLIDAY.
De: John Kerr
Thank you for your prompt reply to my query. I have to say "excellent customer service".
Thank you very much, Regards.
De: Mike Fitzgerald
I have been hiring cars in Malaga for the past 12 years and would like to say what an excellent service MalagaCar.com provides.
It’s the best I have used from the pick up at the airport through to the returning of the car; everything was very professionally handled with a very good price and a 1/2 tank of fuel which I find very good as I do not do a great deal of mileage.
I will certainly be using them again and will recommend them to anybody looking for car hire in Malaga.
De: Terry Gregory
We recently hired a car from your company and would like to thank all your very nice staff, everything went very smoothly. The only suggestion we would like to make is that we think some very basic instruction leaflet should be in all cars about how things work, e.g. heater, electric windows, etc. it might be a small thing but we think it would be useful?
Anyway, thanks again, we look forward to using your car hire company again in the future and would recommend you to others.
De: John Davis
My wife and I have just returned from Malaga Area after a very memorable holiday. We must tell you that we are truly impressed and appreciate by the service we received from Malaga Car.
The vehicle car was delivered to us in excellent condition - very clean and well maintained and also a truly great service from you well manner and polite staff. On returning the car to your station the gentleman who met us kindly drove us to the departure area of the airport terminal. This gesture of kindness was truly appreciated as my wife suffers from arthritis - well done Malaga car.
We will certainly be telling our friends to book Malaga Car for a truly comfortable and safe driving experience in car hire. See you in the not too distant future.
You would like suggestions as to how you may improve your service and I would say that it would be helpful if on arrival that a small map of the airport identifying your bus pick up point. We had difficulty in finding it on arrival and had to ask people nearby. This is not a criticism purely a suggestion to assist first time arrivals.
Again very well done to all. See you in the not too distant future. Regards.
De: Charlie Morrison