18th to 28th september 2012
This was our third booking with malagacar.com and the worst, the bus transfer was a free for all shambles at the airport if you are lucky and the bus pulls up nearby you might be lucky and get on if not you wait for the next one and it starts all over again we made the third bus in the end after about twenty minutes, The advert states all our cars are brand new our seat was just coming up to 48000kms the front tyres were well worn but legal the windscreen wipers scraped across the screen and were useless the rear parcel shelf was broken and did not belong to this car and the clutch was sticking, this car was a long way off (we only use new cars)very dissapointed with malagacar this year fobbed off with an old runner, the old car i can live with but the bus transfer shambles finished us we do not think we will use them again my blood pressure wont stand it.
Response from Malagacar.com
Dear Mr. Hannaford,
Thanks for your email. You are right and you booked three times from us and we´d like you do so in the future.
Quote Text: “…the bus transfer was a free for all shambles at the airport if you are lucky and the bus pulls up nearby you might be lucky and get on if not you wait for the next one and it starts all over again we made the third bus in the end after about twenty minutes..”
Response Malagacar.com: Your aircraft landed at 11:02 and at 12:18 you signed the car rental contract and paid for the car. You and another 19 families arrived at same time and 3 Malagacar.com minibuses were running. I am sorry you had to wait a little bit but you can be sure we are trying to do the best for you and all customers.
Quote text: “The advert states all our cars are brand new, our Seat was just coming up to 48000 kms, the front tyres were well worn but legal the windscreen wipers scraped across the screen and were useless, the rear parcel shelf was broken and did not belong to this car and the clutch was sticking..”
Response Malagacar.com: The car you rented is a 2 years old car with 47595 kms. So maybe this is not a “brand new” car but it is not old. I have been driving this morning the car and the tyres are in good conditions (not brand new) and the clutch is working properly. The parcel shelf was broken when the car was picked by you and this has been changed. The car was rented by 2 other customers after you and I called them and they didn’t find a problem with the clutch. Anyway for your next time I will do the best so you will get a new car. In 2010 you rented a Seat Ibiza with 6000 kms and a Toyota Auris with 5000 kms was rented by you in 2011, so I will do the best for you for your next trip and a brand new car will be given.
J. Alberto Anglada
De: Alan Hannaford
Mliersalagacar are bunch of liers. They have never returned my refund and every time I ring them I am promissed it will be "OK" followed with a lot of spanish but nothing happens.
I will never use their services again!!!
Response from Malagacar:
Thanks for your email. I am sorry the deposit was not refunded. The system must refund the deposits automatically but something happened and the transfer did not take place. Anyway, the deposit has been refunded 15 minutes ago by me.
J. Alberto Anglada
De: Dragan Zafirovski
Great cars, great service. Only trouble is, we are still awaiting our returned deposit 1 month on from returning our vehicle and being told by the staff that we would shortly receive a refund. This is the only thing stopping me giving you 5 stars.
De: Carey Baylis
Excellent service, great staff, fast turnaround, fine clean cars. Perfect.
De: Toomas Tartes
Excellent service, fast turnaround especially if when you get back you get the quick run to the terminal in the car you're returning. Polite efficient staff, and good prices. Why go elsewhere.
De: Craig Mccoll
Hats off to whoever wrote this up and posted it.
I have been a customer for many years and hiring up to 5 or 6 times a year. I have found Malaga cars are always reliable, the staff are courteous and helpful. I never bother to check other companies hire charges as I always receive the best prevailing prices at any time. MalagaCars is a first class company to deal with.
De: Brian Routledge
Just had a great holiday in Nerja, we used Malaga cars for the first time; I have to say the best hire we have ever had; you pay just what you have been told you will; staff very good, great car as well and only paying half tank is good as well; all together great car hire, will be using from now on; thanks Malaga cars Violet
De: Violet King
I have used malagacar.com many times. The staff are super efficient and very very pleasant. I originally started using this company because of their policies - fuel half full/half full return, no additional driver charge, no excessive deposit on credit card. However when i hired the car recently these policies have changed - such a pity that they are getting greedy like all the rest. I have recommended the company to many via forums but after my last experience regarding their policies i will be letting others know. All this aside the staff are brill, the situation is great and the cars are fine too.
De: Moya Mccaffrey
I recently travelled to Spain for a 2 week holiday and found your staff to be excellent and your service very efficient.
Many thanks for making our holiday all the more enjoyable.