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Avis à propos de MalagaCar.com - Page 149

4.6 sur 5.0 basé sur 1829 commentaires.

On arrival we were taken to the office (short trip on minibus )no complaints yet, was given a seat ibiza with more than 54000 kms on clock dented all down near side and door mirror loose it also stank of stale smoke and the parcel shelf did not fit the interior was dirty also.When brought to the attention af a staff member he said damage was noted and we had full ins so no worries on the smoke smell he said will go after opening windows for a while ( it did not ) .Luckily mechanically the car was ok but they do need to improve on the cleaning side and customer service side.Having booked car hire with other companies before on the costa del sol we hoped that malagacar.com would at least match up to them sorry to say they fell well short this time.

Response from Malagacar.com
Dear Mr. Willis,

Thanks for your email. The car may have 54000 kms but that doesn’t mean the car has to be in poor conditions. You are right and you were given a car with some dents and it was not in perfect conditions. The car is now in the paint and body workshop. I am sorry the trouble we caused you. The car is rented by you with a fully comprehensive insurance and that was the reason why my colleague told you “don’t worry” because any damage to the bodywork is not your responsibility. About the smoke smell and the dirty interior we know as well and the car will be cleaned.
We usually have the fleet in “perfect” conditions and this was an exception. Again, I am sorry you were given this car. I would like to do the best for you so please for your next visit to the Costa del Sol send me an email and I will give you a good offer and, of course, the service will be superb.
J. Alberto Anglada

Client response:
Dear Alberto

Thank you for your response to my e-mail and I am glad to see that you do respond to people who not only praise you but have some form of complaint.
Yours Gratefully, Albert Willis
De: Albert Leslie Willis
Soumis le: 09/10/2012
Note: (2 sur 5)
Two issues arose in my car hire.
€46 was added to my bill for fuel. It was explained that I could get this back if the tank was half full on my return. When I returned the car the official told me that we don't do refunds of fuel deposits.
2. I got a puncture, when I went to change the tyre the jack was missing. the comment of the official was simply "that's strange".
I won't be returning.

Response from Malagacar.com
Dear Mr. Laird,
Thanks for your email.
- You paid 42, 84 € for fuel and not 46 € as you say. I can see the car was returned by you between empty and ¼ of fuel; so this is the reason why we cannot refund you money for fuel. The car was filled up by us after the car was returned by you.
- I will check if the jack is missing in a few days when the car is returned back.
J. Alberto Anglada
Dear Mr. Laird,
As I told you, I have checked the car; the jack is not missing. Attached you can see the pictures I have sent to your private email.
De: Harry Laird
Soumis le: 09/10/2012
Note: (2 sur 5)
Thank you so much for making our holiday enjoyable the car and service was perfect.
De: Mike Cobb
Soumis le: 08/10/2012
Note: (5 sur 5)
We have just returned after hiring a car for the second time. The staff we found to be extremely pleasant and helpful. Easy access to pick up the car on arrival and when returning. Will definitely recommend to friends.
De: Malcolm Pear
Soumis le: 08/10/2012
Note: (5 sur 5)
In fall 2011, I rented a car at Malagacar and was happy with the price and terms. This year I experienced a nasty surprise. The price for 21 days was first € 338, later € 298, but after 5 days before booking, it has suddenly been changed to € 414. Today, only two days before booking returns this low price. Because this game is not acceptable, I will inform the K-tipp (consumer magazine). So all readers in Switzerland will find that the advertising "we are the Best" is almost an empty promise and that other car rental companies also offer additional insurance included.

Response from Malagacar.com
Dear Customer, Thanks for your email. The price may change depending on availability and season. This is not “a game”. I can understand you are not happy so I will give you a discount as a return customer. Regards

Customer Feedback:
Thanks for the prompt reply and I wish you a good evening!
De: Ionel Livius
Soumis le: 08/10/2012
Note: (1 sur 5)
We rented a car several times and were very satisfied with the service. Until next time
Sincerely yours
De: Frank Leidig
Soumis le: 06/10/2012
Note: (5 sur 5)
I am trying to contract the service from this company and apart from being very difficult for me to book through the website and after trying to do so by phone I was attended by an unpleasant employee with very bad manners who said to me that this is how things are and if I don´t manage to do so, I might as well check out other companies, without offering me any kind of help. Embarrassing treatment, she was even shouting at me.
I will look elsewhere.
But if it should be of some use, this conversation took place around 7.30 pm today.

Response from Malagacar.com
Dear Mrs. Martínez,
Thank you for your mail. I am very sorry for the treatment you apparently received, since the most important thing for us is customer service. In fact it is true that for safety and to avoid errors in the dates, type of vehicle chosen ... we ask for online reservations, thus everything is registered, but to treat you bad is not acceptable. Rest assured that I will speak with the staff that was working last Friday afternoon to see what happened.
Please let me know where I can help, if you still wish.
Thank you
De: Begoña Martinez
Soumis le: 05/10/2012
Note: (1 sur 5)
We rented for the 2nd time, and we are pleased with your service.
To be honest, we do not like the fuel deal. Better full/full

Response from Malagacar:
Dear Karel,
Thanks for your email. The reason why we charge for half a tank is because we know it is difficult spend a full tank of fuel. Anyway, the price you paid with us for half a tank is the real price so you are not overcharged.
De: Karel Van Der Burg
Soumis le: 05/10/2012
Note: (5 sur 5)
Excellent staff and wonderful service, keep up the good work, setting the standards for others, I always choose Malagacar for prices and service...
De: Derek Harris
Soumis le: 05/10/2012
Note: (5 sur 5)
I have used Malagacar a number of times over recent years; the price has always been very competitive and the service has been first class. I have no hesitation in recommending this company.
De: Les Howard
Soumis le: 04/10/2012
Note: (5 sur 5)

Adresse: Av. del Comandante García Morato, 34, 29004 Málaga.
Téléphone: +34 952 17 60 30. E-mail: info@malagacar.com.
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