Avis à propos de MalagaCar.com - Page 168

Hired a car from malagacar 12 times in the last 7 years, on returning home to the uk malagacar have took £66.72 extra from my bank account. , no reason given , no reciept given ? Can they just take money out of ŷour account without your knowledge ? I am very very disapointed , is this legal what they have done ??? I have sent numerous e mails and messages asking for an explanation without reply? Not happy at all , i always recommend malagacar to all my friends , now i am not so sure at all ? Please please explain why ? I am very very annoyed ???

Nous avons eu une excellente expérience avec malagacar.com et les recommandons vivement. Ils étaient courtois, serviables, parlaient un excellent anglais et nous ont fourni un véhicule de location propre, fiable et à un prix raisonnable pour notre séjour. Nous avons hâte de réserver à nouveau avec malagacar.com en 2019!
Merci!
Kitchener, Ontario, Canada

Hi there, I was really looking forward to renting a car from Malagacar after reading lots of positive reviews but after going back and forth with one of your representatives on the Whatsapp messaging service - who simple refused to answer a valid questions I had about roadside assistance, I am now looking at taking my business elsewhere. I asked a simple question regarding taking out the basic package without roadside assistance. My question was: What happens if there is a mechanical or electrical fault with the car and the car breaks down? Their response: if you need road assistance, and you have book basic rate, any assistance needed is paid by the customer. Not exactly what I asked! I asked the question again and got the same response. Surely the person hiring the car can not be charged a fee (for example 75 Euros to tow the car up to 25km) if it is a Mechanical or Electrical fault. Surely it is Malagacar's responsibility to provide a car fit for purpose and if the car breaks down due to no fault of the person who has rented it, then surely there should be no cost to the client. I asked for a copy of your Terms & Conditions which I was provided with but it does not state anywhere in them anything about mechanical or electrical failure. The representative then replied with the following: about your question, if the car need to be replaced, the client have to come at our office for the replacement car. My response to this was: So what would happen to the broken down car if it was not drivable - would you recover it at zero cost to the rental client if it was a mechanical or electrical fault? Malagacar representatives response was: assistance only is cover by malagacar if you book comfort or full pack rate. This sounds to me like you are scaring people to take out roadside assistance. According to most car hire agreements it is a car hire company's legal responsibility to provide a car fit for purpose - one that works. Should the car break down due to a mechanical fault or electrical fault and it is no fault of the person who rented the car, then it is the car hire company's (malagacar.com) responsibility to supply the client with another car (as your representative stated above in one of their responses). But this does not make anything clear! What I can gather from the responses I received are as follows: If I were to hire a car from malagacar without roadside assistance and the car broke down 25km away from your offices or anywhere else for that matter - due to no fault of my own. I would have to make my own way back to your office/headquarters (possibly by taxi) to get a replacement car. Could I therefore leave the broken down car wherever it broke down and malagacar would go collect it - is this right? I am very interested in you response to this as I believe this is a very important matter to which many people renting cars from Malagacar would like to know. It would also be nice to be able to see a copy of the 'Rental Agreement Contract' on the website. Kindest Regards Terry.

C'était très mauvais, ils ne sont pas sympathiques, ils m'ont facturé tous les frais supplémentaires, au début je pensais pouvoir louer une voiture bon marché mais finalement cela s'est avéré être une astuce

Réponse de malagacar.com 
Cher client
La voiture a été retournée hier dans des conditions de nettoyage terribles et sans carburant, vous avez donc été facturé pour cela. C'est ce que nous venons de vous expliquer par téléphone et hier lorsque la voiture a été retournée.

Je viens de rentrer de Malaga et j'ai utilisé Malaga Car Hire pour la quinzième fois.
Comme d'habitude, ils fournissent un excellent service. Les voitures sont bonnes, le personnel est toujours poli et serviable.
C'est toujours un plaisir de faire des affaires avec cette entreprise.

J'ai récemment terminé ma quatrième location avec MalagaCar.com et comme d'habitude le service était excellent. Notre voiture avait une marque à l'avant d'un locataire précédent et cela a été correctement couvert dans la documentation et n'a posé aucun problème. Le service de minibus vers le dépôt prend environ 2 minutes et nous avons été servis immédiatement à notre arrivée - probablement 10 minutes depuis notre arrivée sur place jusqu'à être sur la route.
Le retour de la voiture / le retour en minibus à l'aéroport s'est également déroulé sans problème.
Bonnes voitures, prix raisonnables et bon service d'une équipe sympathique.
Je les utiliserai à nouveau.
Steve juin 2018

Nous avons utilisé Malagacar pour la première fois cet été et avons été agréablement surpris par la rapidité et la facilité du service. La voiture fournie était comme réservée et en "bon état".

Informations à l'aéroport, navette vers le lieu de prise en charge, administration (prise en charge et livraison) ... tout s'est déroulé sans problème. J'utiliserai à nouveau l'entreprise si j'ai besoin d'une voiture dans cette région.

What a nightmare never again. My partner and myself had to wait in a long queue for at least 10 minutes in the heat for the mini bus to pick us up from the airport. Once we got to your office. My partner along with many many other people had to queue up outside for at least 45 minutes in the heat before they even reached the door. I am disabled and had to stand with parents with young children and elderly outside with the luggage whilst my partner had to wait in line. This was not how we envisaged spending the start of our holiday. I'm sure for a reputable company you could and should be able to handle being busy.

Première utilisation de Malagacar.com. La voiture était comme réservée. Personnel amical et efficace. Retour facile. Je l'utiliserai certainement à nouveau.

im sorry, but the first few times booked with you went really smoothley, but the last time we booked we had an issue with a mini bus we had, the petrol gauge didnt work so we could never know how much was in there, but had no help from you, which we accpted without any arguements and just put it down to a one off. in my last booking though for the 2nd of august this year, i have the booking confirmation email, but am now being told that i have no booking and to rebook, but the cost is nearly a £1000 more. i do have the booking number and confirmation email, that was sent to my email address, but malagacar says it has no booking under my email (and its not showing on my account online) its getting very stressfull