For our most recent visit to Malaga (27/06/2017) we had booked a car in group D ("Renault Megane or Ford Focus"). Instead we were given a Fiat 500L and when we expressed surprise, we were told "this is a very nice car", so we accepted it. However, we found it to be very inferior to the Renault or the Ford models in this category: It was extremely noisy and underpowered, requiring frequent gear changing, especially when driving up the hills on the AP7 (where it was difficult to even reach 100km per hour). It is also difficult to park as rear visibility is poor and there are no "beepers" on the back bumper to warn you of obstacles. The interior is very basic and finally, the boot lid is difficult to open and close, (particularly if you measure 160cm tall, as I could not reach high enough to close it!). Please do not give us this model again!
De: Julia Pallanca
Soumis le:
11/07/2017
Once again another great experience using Malagacar. Great cars, price and service from their friendly staff. If you are looking for quality car hire in Malaga where you pay for exactly what you booked look no further.
Thank you Malagacar see you soon.
De: Michael Brennan
Soumis le:
11/07/2017
Very good car rental service. We book every year two times and never had problems. We keep coming back..in two weeks we are back again.
De: Geert Verspecht
Soumis le:
10/07/2017
Used Malagacar for many years,then went away thinking other operators were cheaper,as quoted by the airlines, but found this not the case.Malagacar don't push extras at you,so I think they are very good value.Ok it can be a bit of a hassle at the airport,but the ticket system is better,and seemed to be quite well monitored,so no queue jumping to get on the bus.It was very busy on Thursday and took about an hour frm start to finish. Staff all helpful and polite.I will keep using Malgacar.No need to look elsewhere.
De: John David Hall
Soumis le:
07/07/2017
I would like to thank, all the staff at MalagaCar, for once again helping to make the start of our holiday a stress free experience.I previously lived in Marbella and return regulary, I have used many hire companies over the years but keep returning to MalagaCar for the last 6 years.
All there staff, from airport reps, courtesy bus drivers to office staff are friendly, polite and welcoming with a smile.
I will continue to use MalagaCar and recommend them to anyone who asks.There range of vehicles is first class, as is their prices I drive a fair bit on the Costa, including days to Gibraltar and other places, knowing that I have a reliable vehicle and support if needed only a phone call away.
There staff do a fantastic job, dealing with many different nationalities, languages and expectations daily, all with a smile. After reading a few of the negative reviews, I would say either get a bus! or read your contract! MalagaCar 10/10 every time, thanks again for helping to make our time on the Costa more enjoyable.
De: Colin Kirkpatrick
Soumis le:
07/07/2017
"I have been hiring cars almost every month from Malagacar for the last 14 years and I have never ever seen such a good and pleasant service, specially no rip off on re-fueling policy. We have tried other car rentals before and always had problems with them specially on the amount they charge. Hire from Malagacar.com NOT malagacar.es".
Someone hit our rented car and we had the basic insurance, Malagacar.com replaced it and they chased the 3rd party insurance got them to pay for the damaged, WE DID NOT HAVE TO PAY FOR ANYTHING despite we had only the basic insurance 3rd party. EXCELLENT service and management of course the lady dealt with it Maria Jose. Can not fault these guys.
De: Fadi Nahab
Soumis le:
06/07/2017
Have hired cars from many times from Malaga car.com and have always found the them to be efficient and reliable
De: Louise Brafman
Soumis le:
04/07/2017
Have used this comp. for the past 4years and had no problems until this June we booked VIP full package don't know why now we waited at least 20 mins to be seen then had to wait for the car which when it turned up looked like it had been on a rally NOT IMPRESSED will be looking for an alternative when we come back in oct.
Reply by Malagacar.com
Dear customer,
Thanks for your email. According to the system I can see that you arrived at the office during rush hour so that´s may be why you had to wait a little bit.
Regards
J. Alberto Anglada
De: Joesph Beckett
Soumis le:
03/07/2017
Can't fault MalagaCar.com at all.
We would recommend this company to anyone who wants a reliable hire car with fantastic customer service for their holiday.
We hired a car from MalagaCar.com earlier this year. We had problems with our airline and missed the connection from London to Malaga. We were supposed to collect the car early afternoon, and contacted the office to advise that we were still making our way but would be unsure what time we would arrive. They said that they would wait for us to arrive. Due to the route we had to take we did not arrive at MalagaCar.com until almost 11pm.
There were two members of staff who waited for us. We were picked up at the airport and taken to the office. Our car was waiting for us on arrival and after a few minutes taking details etc. we were on our way.
The staff at MalagaCar.com were very friendly, very courteous and extremely helpful. Their service was second to none.
It was the first time that we had used MalagaCar.com to hire a car and we will not hesitate to use them again. We couldn't be more pleased with the service that we received from this company.
Thank you.
De: Steve Ferey
Soumis le:
01/07/2017
Great service, would not go anywhere else.
De: Nigel
Soumis le:
28/06/2017
