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After a stressful day yesterday booking to many cars for the same day by not receiving any confirmation for any of them. Then checking my junk mail only to find out that I had booked 6/7 cars tried ringing all numbers I could find and emailed to let them know (thought that I was going to be charged for all of them)but got a nice email back. Telling me not to worry they were all deleted apart from 1. Perfect. And for that I award malagacar.com 5 stars. Once again a big thank you. One happy customer. Jeff.

Very disappointing and dishonest! I booked a car for 14 days but informed the company I was returning the car a day early before I arrived. I was still charged for the full 14 days on arrival and told it would be refunded on my return. On returning the car I was told I could only be refunded by sending an email. I did this the next day and now 2 1/2 weeks later and several emails chasing payment I still have not had a refund. Not what I call good customer service and at the moment I doubt if I will ever get my money refunded.


Reply by MalagaCar.com

Dear customer, 
You are right, we told you we were going to refund for 1 day you didn’t use the car and this is what we did. On August 7th we refunded tou 19,46 €. 
Regards,
J. Alberto Anglada

We have used Malagacars for the last 8 years and found them to be brilliant, but This year the additional insurance has increased greatly with no explanation and it now makes them very expensive.

Pleasant hire car company. Would have awarded 5* but for some hiccups. 1. No one holding their sign after 1st sliding, not even after the 2nd sliding. Fortunately a kind gentleman for another company helped locate her. She was a small girl chatting with friends. 2. Booked an automatic car but somehow ended up with a manual . Not aware of this until too late. The print out indicated LC group ie manual . Can't figure out why not use Manual group. 3. Intended to hire a BMW 1. Rang them before booking and was assured that's what I'll get. Not so on arrival even though there were BMW 1's in the garage. 4. No car manual to read. As stated apart from the above the experience had been pleasant .


Reply by Malagacar.com

Thanks for your review. We are sorry you were not fully satisfied with our company (for us, there is a big difference between 4 and 5 stars). 
I will have a word with my colleague Elisa, who is the girl who was at the airport. It is the first time a customer is not happy with her service and I like to know what happened and why she was chatting with other people.
The car booked by you was a manual one so maybe you made a mistake during the booking.
When a group is chosen, we guarantee a model or similar. You got a new Audi A3 (group LC).
We cannot leave the manual instructions because they are taken by some customers. Anyway they would not be in English.

Regards,
J. Alberto Anglada

Big unexepected disolusion just experienced , resevated a car for 6d holliday ,(done freqentilly last year ) . Not posible sir , no visa ! not even with spanish banccard or cash . We feld realy akward this was happening . Seems usual but not mentioned on site ,even on reservation mail y can pay cash at desk while pickup your car . Realy unhappy feeling when you arive . Other company did by the way .

Reply by Malagacar.com

Dear customer,
Before you made the Booking you accepted our terms and conditions which are:
 
Payment is completed upon collection of your vehicle with VISA, MasterCard or AMEX credit card. You can pay with a debit card (Visa or MasterCard) or in cash (a valid debit or credit card is required) when you book the supplementary insurance (extra insurance) or the Full pack rate. The credit card holder must be the lessee (main driver).
 
Regards 
J. Alberto Anglada
 

Used for the last 12 years excellent

We chose Malagacar.com for their favorable conditions (no excess on insurance, no advance payment, fair fuel policy) but our 20-day rental in July 2018 was a disappointing experience. After a week, the battery of our Renault Megane died: we had to push-start the car every time. We reported the issue to Malagar.com, and they told us to bring the car back for replacement. Although we had chosen the costly 'full-pack', which includes road assistance, they did not offer to bring the replacement car to us. We therefore lost a day of vacation driving for two hours to Malaga, replacing the car, and driving back. Unbelievably, after 20 km, our replacement car (another Renault Megane) exhibited a problem with the tire pressure sensors. We had to drive back to Malagacar.com once again and get yet another car (a Toyota Auris). We understand that cars can occasionally have technical problems, but we were expecting better service or at least a financial compensation for our time and our fuel use. The staff we talked to were curt, unempathic, and unhelpful. When we demanded a compensation, they said we had to e-mail them about it. We did, but we never even received an answer.

Reply by Malagacar.com
Dear customer, our the customer service department will get in touch with you.
Kind regards!

Have just returned from Malaga after our annual holiday and we always use Malagacar. As usual they provided an excellent service, our car was brand new (17km on the clock) on pick up and as always, the staff were polite, helpful and efficient. It is always a pleasure to do business with this company, with the bonus of extremely competitive prices no matter what pack you choose with no hidden charges.

We had an excellent experience with malagacar.com and highly recommend them. They were courteous, helpful, spoke excellent English and provided a clean, reliable, and reasonably-priced rental vehicle for our stay. Looking forward to booking with malagacar.com again in 2019! Gracias! Kitchener, Ontario, Canada

Het was heel slecht zijn niet vriendelijk hebben me allemaal extra kosten in rekening gebracht eerst dacht ik goedkoop een auto te kunnen huren maar uit eindelijk bleek dit een truck

Reply by malagacar.com 
Dear Customer
The car was returned yesterday in terrible cleaning conditions and without fuel so you have been charged for it. This is what we have just explained you by phone and yesterday when the car was returned.