I hired a car twice with them. Both times , the car had a problem . The 1st time, the windows can't go down , i called them they asked me to drive there to get it fixed . They fixed it and couple days later same problem. I had to drive there again and they finally changed the car. The second time , same problem with the car. they give me another car. I had the second car for 1 month , i returned it , after 10 days i didn't have the deposit yet. When you call they claimed they release the deposit 7 days after you pick up the car. I don't know if i will get that 1100 euros back 1 day. as long as they might be cheaper than the other big companies, their professionalism is not commendable.
Reply by Malagacar.com
Dear Customer,
Thanks for contacting us. The first car was working properly. The window could not go down because it was locked (driver door button) so the system was not broken.
About the deposit, you are right so was not refunded by mistake. I have just done it.
Please accept our apologies.
Regards
J. Alberto Anglada
De: Marc-daniel Myrtil
Soumis le:
05/10/2018
Just returned from Estapona having once again rented our car from Malagacar. This is probably about the 14th time without any hassle or problems with this company. The cars are always first class and on many occasions we have had a nearly new car. This time we had a free upgrade .Thank you Malagacar. The staff are always friendly and efficient and would not hesitate to recommend this company to anyone. Our cars for our November and May holidays are already booked! The prices are always fair and reasonable.
De: Sean Dempsey
Soumis le:
04/10/2018
15-30/9 2018. 15 days for 116 Eur. What a bargain price. Half tank-half tank policy is great. A brand new 5 door Seat and an excellent service. No disguised surprise costs. The best was, I was going to pick up the second driver at Malaga Airport 2 days later. I could park the car at Malagacar, take the bus, wait at the airport 3 hours because of the delay. Got the bus back with my friend and pick up the car again. Parking costs very much at the Airport parking. No stress no worries. What a service. This was my 5th spotless experience with Malagacar.
De: Ahmet Aksel
Soumis le:
02/10/2018
Hi, we rented a car at malagacar.com and are very satisfied! So fast delivery of the car and friendly staff
De: G. Pikaar
Soumis le:
29/09/2018
Hired again from MalagaCar.com in September and they have excelled once again! Picked up immediately at the airport with no problems, plenty of space on the minibus for the 5 minute drive. Attended to after only a few minutes and the process itself was only a few minutes. A real bonus was a FREE upgrade. The car was spotless and there was water in the screenwash unlike some company's cars!!! All in all a great company we have used many times now and will continue to do so. See you in November for more of the same. Many thanks again MalagaCar.com team :-)
De: Dennis Smith
Soumis le:
26/09/2018
Just experienced another hassle and stress free and excellent value for money car hire experience with Malagacar even got an upgrade vehicle for my 8 day trip. Will be booking again when I hopefully return next year.
De: Ronnie Balfour
Soumis le:
25/09/2018
We have been using Malaga Car hire for some years now and can unreservedly recommend them.
Excellent company.
De: Jon Dewsbury
Soumis le:
23/09/2018
Good day I am now at 16% discount. My first comment is that Malaga car has become so popular that getting from the airport to the office can take some time. On the 4th of September, there was almost a fight to get on the bus with people trying to push in. Fortunately I am almost two tall and was able to stop anyone pushing in. Some time ago Malaga car issued a ticket to you at the airport, that stopped any pushing in problems, why that method was stopped I do know. Then at the office a queue of 20 people. 4 people serving shortened the queue very quickly. My car a Megane showed a light on the dashboard that said Stop. I got the car back to my garage, a man from Malaga car car one hour and fifteen minutes later and exchanged my car for a BMV. It was a shame that I was going home the next day. A definite 5 stars to Malaga Cars. I will be taking my next car on the 11th November, will it be a BMW, somehow I doubt it a great company, long may it continue
De: Brian Carpenter
Soumis le:
19/09/2018
We have used Malagacar.com sixteen times over the past few years and it has always been a pleasure. Hassle free pickup and dropoff, courteous staff and great cars. We have recommended them to our friends and family and would have no hesitation in recommending them to everyone.
De: Peter O' Dowd
Soumis le:
16/09/2018
1. I did not get the car what I wanted to hire, but got another one for doubled price. 2. I did not get the 1100 EUR deposit back despite of number of calls and emails. STAY AWAY FROM THIS COMPANY! UNPROFESSIONAL.
Reply from Malagacar.com:
Dear customer,
We are sorry you were not happy but
The booking was made with a basic price of 85,20 € and this is what you paid. If You are sure You booked for a cheaper price, please send us the email you must receive when the form is completed.
The amount of 1100 was not charged but blocked. That amount was unblocked a week ago.
Regards
J. Alberto Anglada
De: Jacinta Juhasz
Soumis le:
16/09/2018
