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Avis à propos de MalagaCar.com - Page 4

4.6 sur 5.0 basé sur 1573 commentaires.

We have used Malagacar for more than 10 times and have been very satisfied. However the last two times we were told when returning the car that there were damages! I was very lucky to have taken photos of those damages at the pick up. After showing the pictures I didn't have to pay for any of the damages. Without my pictures I propably had to! Perhaps I'm unlucky, at least 10 times I have returned the cars without problems or questions, but lately, two times your guys have been more thoroughly. Is it a new harder policy? I will continue to use Malagacar, but recommend from your side, better documentation of existing damages when giving the car out.
De: Gert Maulin
Soumis le: 12/06/2018
Note: (4 sur 5)
We decided to try a new carhire company as we have had many difficulties with others we have used from Malaga airport. How different our experience was efficient and quick service, no hanging about waiting for transport to the airport. Well done malagacar. We are coming back in August with family members and will all be using your services
De: William Robert Kirk
Soumis le: 08/06/2018
Note: (5 sur 5)
Just picked up another car from Malagacar.com. We've had over 15 Rentals now and never had a problem. I was the problem today. I arrived earlier than the Flight Code I used. I was already in Spain and was changing cars. The Staff were very helpful and despite my early arrival and change to my departure day, soon had a car ready for me. I was told what to write for next time I'm not flying in, will be doing that later this year. Great service as usual. I'd still thoroughly recommend your company to anyone reading this and trying to decide on a Car Rental Company.
De: Peter Downing
Soumis le: 05/06/2018
Note: (5 sur 5)
Just a quick e-mail to thank you for the car we collected yesterday at Malaga Airport. The car is fantastic, I have been driving for 50 years and never had a new car to drive. The booking was done by IVAN who was very helpful and spoke good English. Many Thanks once again. Kind regards Bernard Talbot.
De: Bernard Talbot
Soumis le: 04/06/2018
Note: (5 sur 5)
Dear Sir Still waiting for your offer. BR Jan -------- Ursprungligt meddelande -------- Ämne: Re: Review on MalagaCar.com Datum: 2018-05-22 16:49 Avsändare: jan@hdfab.net Mottagare: Jose Alberto Anglada Dear Sir Thanks for a your answer. We are comming the 7th of october and leave the 9th of december. Can you please quote size B and C. Best regards Jan Hübinette 2018-05-22 15:12 skrev Jose Alberto Anglada: Dear customer, Thanks for contacting us. The last email We can find with the email jan@hdfab.net was the booking made in November. The prices are calculated by the system and these can be different depends on availability, season and rental period. Please let me know the period when a car is needed and the kind of car you like and I will give You a quote. Regards J. Alberto Anglada
De: Jan Hübinette
Soumis le: 04/06/2018
Note: (5 sur 5)
After having had poor to utterly bad experiences over the past 30 years with car hire companies in Spain, we decided, upon reading some of your reviews, to give you a try this year and were pleasantly surprised at your excellent level of customer service, and the efficiency of both your checking-in and drop-off procedures, despite the high numbers of other travellers using your service. We shall most certainly be using you on all our future visits to Spain. Thanks.
De: Ian
Soumis le: 01/06/2018
Note: (5 sur 5)
Hello Excellent service I recently had the experience of renting a car for the first time from Malagacar.com. From meeting the rep at the arrival exit, to the transfer to the pick up point - very smooth and quick. Completing the paperwork and collecting the car - excellent friendly and professional. Handing the car back at the end - again very good experience. On leaving the office, on the transfer bus, I realised that I had left something in the car. I mentioned this to the driver, and he immediately took me back to the depot, and waited for me while I found what I had left, and then took me back to the terminal. All within 15 minutes, and in plenty time to make my flight. I would highly recommend Malagacar.com for the excellent professional service. Thank you
De: Aj
Soumis le: 01/06/2018
Note: (5 sur 5)
Been using Malagacar for over 10 years now and in my opinion they have been the best car hire in malaga already used them twice already this year and was about to book again, "BUT" seems loyalty is no longer what they claim, i know i have over 20 completed bookings,but when i asked them when picking my car up was told i had only 14 completed bookings anyway when i logged in to my account to book again in August, guess what ?, they now say i have "one completed booking", oh and my last car i hired in April/May was battered and i mean battered lots of dents,wheels all curbed,rear lenses were cracked,and had not been cleaned ,hoping this is a one off, regarding there insurance,all i can say to people is take a years "CAR HIRE INSURANCE" out in the uk before you set off for around £30 per year.

Reply by Malagacar.com
Dear Mr. Owen,
Thanks for contacting us. I am checking the history and I can see you booked many times without to being logged in so this is why the system doesn’t recognise the total of bookings. I can see you have rented 10 times from us. Please try now using your login details we sent you. 
Regards,
J. Alberto Anglada

 
De: Michael Owen
Soumis le: 31/05/2018
Note: (5 sur 5)
I've rented for the sixth time a car with this company and never had any problem. New cars, quick collection and great rates. They even gave me a few times a nice upgrade. I will definately keep using this company in the future, as I travel twice a year to Malaga.
De: Olivier Arnauts
Soumis le: 30/05/2018
Note: (5 sur 5)
Never again will we use malagacar.com On arriving on Sunday,we went to pick up our car,and were advised we didn’t have enough insurance,and were told they would hold a £1200 bond of our visa,if there was any damage to the car they would take this off the £1200,I told them I was not happy about this,and was told to take out extra insurance at €20 a day plus the €121 =€261 for the car hire,we are due back the end of June with our family and have hired a seven seater car at a cost of €520 plus the extra €140 =€660 a total rip-off,the next day we went to a local car hire Fetajo and asked about renting a seven seater and were giving a price of €270 this includes full insurance and extra driver,plus I told them about malagacar.com extra insurance,and they said it would cost €6 a day from them and not the €20 we had been charged,plus they were very nice and very helpful,we Wilki neveruse malagacar.com again after using them for more than 15 years,and will be advising our family and friends not to hire from malagacar.com,and will be writing to our local paper when we get home regarding this matter.

Reply fromMalagacar.com

Dear customer,
 
Thank you for your comment, which we are not pleased to receive because we have not made any mistakes but we have applied the terms and conditions as they are explained in your booking voucher.

Insurance excess and theft (only if you choose Basic or Comfort Pack Rate) and damages to tyres, rims, hubcaps, side mirrors, windows, locks and the bottom of the vehicle. An additional insurance is available to cover the aforementioned damages and theft at (in the case of not taking out the insurance offered in the previous point, at the time of picking up the vehicle, Malagacar.com reserves the right to charge the Excess amount as a deposit which will be returned to the client at the end of the contract if the vehicle is returned in the same conditions. Otherwise you will be charged according to the damage up to the amount marked in the attached chart):
 
Vehicles that are in groups A, B, C have an all risk insurance with 1000 € excess. The additional insurance to cover the above mentioned damages and the excess is 17 € per day with a minimum of 45 € and a maximum of 220 € per 28 day rental period. For rentals of 29 days or more, the price is 7.85 €/day.
Vehicles that are in groups CA, CE, D, DA, EA, EC, EE, L, LA, LB, LC, LD, LF, LG, LH, LI, LJ, LK, LL, LM, LN, LO, LS, LX, PA, PB, PC, PE, PF, PG, PH, PL, PQ, SA, SB, SE, SF, SM, XA, XB, XC, XD, XE, XF have an all risk insurance with 1200 € excess. The additional insurance to cover the above mentioned damages and the excess is 20 € per day with a minimum of 55 € and a maximum of 285 € per 28 day rental period. For rentals of 29 days or more, the price is 10.15 €/day.


Regards,
J. Alberto Anglada

 
De: James Smith
Soumis le: 30/05/2018
Note: (1 sur 5)

Adresse: Av. del Comandante García Morato, 34, 29004 Málaga.
Téléphone: +34 952 17 60 30. E-mail: info@malagacar.com.
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